An update on Xactly & where it must go
Whither Xactly? The direction of travel is becoming clear.
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"From grocery company to growth company" - how Kroger pitches its omni-channel transformation objectives
US supermarket pureplay Kroger has been making some savvy moves in omni-channel transformation.
Piedmont Healthcare fights off infection with data warehousing project
The Atlanta-based healthcare provider has deployed Exasol as the back-end engine for a wide range of data analytics initiatives, one of which aims to deliver ‘zero harm’ for patients by 2026.
Nike goes the distance with omni-channel retail transformation
Nike's spent over $1 billion on its omni-channel transformation in just one year, but the results are worth the cash.
Boston Red Sox steal first base with unified communications system
Integration and innovation are the big benefits for the Major League Baseball team
The future of customer service in the spotlight with Guru CEO Rick Nucci
My conversation with Guru CEO Rick Nucci hits on key themes such as convergence of sales and service, keeping knowledge fresh, and augmenting performance with AI
Can Infor solve the autonomous supply chain problem for the enterprise?
Supply chain is a complex operational problem, largely due to its fragmented nature. However, supply chain as a network, combined with machine learning, becomes an interesting opportunity.
Robot ethics - tough questions in system design
The complex world that arises when you try to apply ethics to autonomous machines.
Accenture CEO David Rowland - why technology is the engine of growth in 'The New'
Accenture's interim CEO drills down on what makes Accenture Technology so important to future growth potential.
Action now! European Commission group calls for AI policies to differentiate from the US and China
The European Commission's independent AI policy group has added meat to the bones of its earlier work, but there's still a lot in flux.
Automation has changed the future of work. What about people?
We're learning that artificial intelligence is good at some things but there are plenty of roles where people still excel, writes ServiceNow's Chris Pope
Hovis CIO bakes in cloud for efficiency
Dominic Howson has a cloud, data and supply chain remit that is seeing Hovic rise from its divestment from Premier Foods.
Can business users become data scientists overnight?
New software tools empower end users to become citizen data scientists and create their own use cases of AI-driven analytics, writes Infor's Rick Rider
Salesforce Connections 2019 - breaking through preconceived notions about shopping with Commerce Cloud's CEO
Go where your shoppers are. Not easy - unless you want to build more data silos and fail at personalization. What's the alternative? That's the focus of my sit down with Salesforce Commerce Cloud CEO Mike Micucci.