This week - retail behemoths get very different financial report cards - and there are lessons-a-plenty. The factory of the future gets momentum, and re-opening the workplace gets a rethink. Your whiffs include buzzwords that readers can't stand.
Sri Ambati, H20.ai CEO, says that artificial intelligence is a useful tool - but organisations need to be willing to listen to the data.
Workflow is getting more complex and should now incorporate BPM, RPA, AI, machine learning, oh…and humans too. What’s needed is a workflow ‘operating system', says Appian.
We were right! Target CEO Brian Cornell reckons the retailer's omni-channel transformation with the store at its hub has been validated during the current crisis.
The road to recovery – where do marketers go from here?
The COVID-19 crisis adds to the pressure on marketing professionals. Salesforce's Ashling Kearns highlights some priorities ahead for all marketers.
5 ways a digital twin of your business will help you navigate the new normal
Enterprise software is changing, becoming a 'digital twin' that maps your business and helps you choose the best route, writes Christian Pedersen of IFS
BMW has turned to NVIDIA technology to build and deploy a new generation of robots for its manufacturing plants.
Four fast food brands share their experiences of how COVID-19 and lockdown has made digital transformation all the more urgent.
Dr Colin Parris explains that GE Digital customers are already asking for more connectivity to machines and planning for a rocky recovery.
Why can’t we get smarter products that tell us when they need care and feeding? Some technologies are running well ahead of the ability of product makers to incorporate them into their products and into their support offerings.
The COVID-19 pandemic has accelerated appreciation of crucial digital services platform, but it's also reminded society of some significant exclusion problems and divisions between IT buyers and sellers.
The ethical questions raised by AI-powered surveillance are numerous. Athena Security has some thoughtful answers - but what happens when we extend those capabilities into thermal heat detection?
London's Chief Digital Officer explains how the city is adopting smart solutions with a citizen focus.
The debate around the privacy implications of facial recognition tech isn't getting any less complex...
Do you speak machine? Your customers may need you to
Service technicians need to learn to speak machine and work closely with automation, writes Mark Homer from ServiceMax
The role of empathy in Covid-era customer support
How do you ensure automation doesn't squeeze out humanity? Zendesk's Tiffany Apcyznski maps out how tech can help build empathy in customer support
