Dreamforce 2021 - the Salesforce Economy thrived during the pandemic, but what lies ahead in the Vaccine Economy?
The COVID crisis boosted digital transformation and cloud adoption, but where next for Salesforce and its partners?
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Enterprise hits and misses - ransomware and AI hype grab headlines, while Zoomtopia re-ignites the hybrid work debate
This week - ransomware strikes again, while the AI hype machine gets assessed. Robophobia gets called out, and a new identity alliance makes noise. Our Zoomtopia review puts the future of work on deck. Your whiffs include social media addiction, PR stumbles, and phone storage wipes.
Meet the post-AI consumer, says Salesforce's Mathew Sweezey
It's time to think more about consumer AI, says Salesforce's Director of Market Strategy.
Salesforce updates its automation tools with RPA, document scanning and low-code for industries
Salesforce unveils more tools for workflow automation today, including MuleSoft RPA, document scanning, and digital process automation targeted at specific industries
Perform 2021 - inside the Planful Predict announcements, and how planning must change
As Planful Perform 2021 kicks off, Planful announces their second predictive application, Predict: Projections. But why do finance teams need AI/ML planning tools - and how should they be designed? Here's my show preview with Planful's CMO and CTO.
Enterprise hits and misses - vendors ratchet up the hybrid work stakes, and ERP gets a new direction
This week - ERP gets a new direction, via a shove from best-of-breed players. The future of hybrid work is up for grabs, as vendors jockey for position. Strained supply chains test us, and high-risk AI systems spark debate. In the whiffs section, I take issue with a remote work report.
Salesforce Service Cloud introduces AI-powered workflows, Slack integration and conversation mining
The Salesforce Service Cloud aims to make the contact center a ‘Digital HQ for service teams’.
Enterprise hits and misses - AI use cases get ugly, third party cookies crumble, and digital burn-outs get a pep talk
This week - AI use cases span the good, the bad, and the ugly. Third party cookies are crumbling; digital burn-out gets a treatment plan. Retailers get an omni-handle, and I take issue with the "headless revolution." Your whiffs include Tesla and Facebook's latest AI woes.
How AI can help transform finance professionals into strategic influencers
Finance teams using artificial intelligence (AI) are outperforming their peers — and many professionals look destined to become strategic 'influencers'. Gordon Stuart of Unit4 shares the new research revealing some intriguing shifts within businesses.
Can AI displace content creators? For B2B content, the answer is no - but with a disconcerting asterisk
One surefire way to get a rant out of me: tell me that AI is going to displace creative professionals. But this year, one article managed to shake me up a bit. Can AI change the meaning of quality and social engagement for B2B content?
How did a proprietary AI get into hundreds of hospitals - without extensive peer reviews? The concerning story of Epic's Deterioration Index
How is it possible for proprietary AI models to enter patient care, without extensive peer reviews for algorithmic transparency? That's a question we should be asking about Epic's Deterioration Index, which has been utilized for several use cases, including COVID-19 patient risk models.
Reskilling in the mid-market will jumpstart its recovery
How do we jumpstart the mid-market recovery? It starts with reskilling, explains Raju Vegesna of Zoho.
Enterprise hits and misses - T-Mobile apologizes, supply chains buckle, Salesforce flexes and Zoom surprises
This week - will four day workweeks change the future of work? Notable earnings reports from Salesforce, Workday, and Box keep us on our toes. Does the e-commerce pure play have a future? Can T-Mobile get out of its own way? This week's whiffs also contain the opposite: an anti-whiff.
Edge computing - coming to eat your data center? Some CIO considerations
Will data centers be chewed up by the edge? Some may, most won’t, but there will be big changes and all businesses need to be ready.
