Brian Sommer's Month in Review - March 2020
A month dominated by a pandemic, but there were still other things happening in the world of enterprise tech...
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Maintaining omni-channel retail supply and demand in a rolling crisis - how HEMA is coping
Coronavirus has had an impact on supply chain management demands across the retail sector as Dutch firm HEMA has found.
Upcoming webinar - managing your supply chain in turbulent times
Den is hosting a webinar with noodle.ai CEO Steve Pratt and Mike Hulbert, noodle's VP of consumer products. It promises to be lively.
A hint of aspirational aims in troubled times - the unexpected sub-text from Accenture's Technology Vision 2020
Accenture's 20th Technology Vision Report covers a lot of expected ground, but in the current crisis, there's an underlying big picture that hints at a better time.
Putting on the AI ‘white gloves’ makes routine support services less tedious at AppDynamics
AI can do well when the target job is focused and well-defined and the results can be beneficial, as AppDynamics has found as its year-old installation of Moveworks devours more of the support tickets generated by a four-figure workforce.
Lands End's omni-channel turnaround continues - with a surprising new partnership to come
A strong end to a year that's seen Lands End turn around its flagging fortunes - and a tie-up with Kohl's to come later in the year.
The view from customer 6023 in the virtual queue - the omni-channel supply chain buckles under the weight of Coronavirus
The predicted pressures on the omni-channel retail supply chain accelerated faster than might have been predicted. What happens next?
Coupa CEO Rob Bernshteyn - business spend agility is all the more important in volatile economic times
Some powerful use case exemplars from Coupa illustrate why Business Spend Management can bring value at all times, not just a time of crisis.
How AI is triaging service calls - and does it better than you
Unnecessary truck roll is the bane of many field service organizations. ServiceMax's Joe Kenny explains how AI enables proactive service and more efficient dispatch
ThoughtSpot Co-Founder Ajeet Singh - we need trust in AI, but what kind of trust is just as important
Trust comes in many forms and with many questions. ThoughtSpot Co-Founder Singh doesn't take a dystopian view of AI's potential.
ServiceNow boosts AI capabilities - but warns ‘process fixes come first’
We speak with Chris Pope, ServiceNow’s VP of Innovation, who explains where the workflow vendor can differentiate in the ever-competitive field of AI.
How Canadian AI start-up BlueDot spotted Coronavirus before anyone else had a clue
An AI-based infectious disease surveillance system that searches the world around-the-clock for possible pandemics should have your attention.
Does Brexit Britain have a data strategy fit for purpose? - the private sector perspective
Data sharing is a crucial ingredient of the digital economy and one that post-Brexit Britain is going to have to get on top of to compete with its US and EU peers.
Digital growth slows, but Target stays on target for ongoing omni-channel transformation
A slowdown in digital growth perhaps, but for CEO Brain Cornell, the omni-channel transformation journey continues into new phases for Target.
