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Oracle CEO Safra Catz - ‘We had to change, we are here to serve you’

Speaking at Oracle OpenWorld Europe, Oracle CEO Safra Catz got reflective on the company’s own transformation journey and the impact on its customers.

Why 2020 has to be a year of delivery and execution for retail platform provider Ocado

2019 had some major ups and downs for Ocado; 2020 presents a fresh set of challenges as the firm seeks to execute on its promise as retail tech platform provider.

The Boring 20s? Is this new decade more about taming innovation than unleashing it?

The Boring 20s? Will the focus of this century’s third decade be on taming innovation rather than unleashing it?

Zoho takes their B2B data privacy stand - "We will not be part of this industry practice." But will it pay off?

Zoho took a bold stance on B2B data privacy at ZohoDay 2020. That stance has huge implications for their heavy bets on AI - and their avoidance of the public cloud. Here's a look behind the debate.

Laptop close up with white clouds on table - cloud migration concept © Simon Bratt - shutterstock

Dynatrace expands its pitch at managing automated management

The time has come for hands-on management of increasingly complex cloud-delivered services to become a thing of the past as Dynatrace adds yet more AI and capabilities to its management platform.

Enterprise hits and misses - quantum gets real, Koch buys Infor, and Shadow's failed app gets lit up

This week - quantum computing gets a real-world gut check. Koch buys Infor; we analyze. SAP extends maintenance, and Alphabet finally reveals Google cloud earnings. Shadow apologizes for a terrible election app launch; I skewer. And the whiffs keep coming...

AI chatbot customer experience smartphone in hand urban © panuwat phimpha - shutterstock

Intercom aims to make online business personal - even with chatbots

A survey from fast-growing online chat provider Intercom shows businesses embracing chatbots for customer interactions - but must still keep it human

Empty field with financial district cityscape at sunset - Chongqing, China © zhao jiankang - shutterstock

How can finance keep up with digital transformation in financial services?

Digital transformation is more than a buzzword in financial services, writes Sage Intacct's Diana Ermini, citing finance teams with a real-time pulse on the business

Quantum tech - big opportunities from (very, very) little things

Quantum computing grabs the headlines, but there's more to quantum tech opportunities as speakers at a recent Westminster eForum discussed.

ZohoDay 2020 - Zoho’s uphill growth (as told in the Texas hill country)

Lots of growth, lots of slides and lots of updates - my take on the recent Zoho Analyst Summit.

The problem of AI explainability - can we overcome it?

Explainability is not just a roadblock to AI adoption - it also has implications for public health and safety. This is how the tensions between transparency, accuracy and performance are coming to a head.