Thought chatbots were trendy? Make way for Interactive Virtual Assistants (IVAs). But can chatbots change the customer experience? Can IVAs like Amelia go beyond the limitations of chatbots? There is plenty to consider.
Local low-code champion Aurachain comes to the aid of 1000-branch CEC Bank
This week - does enterprise architecture need an overhaul? Will supply chain woes sink retailers' holiday hopes? AI remains dangerous, but not for the reasons we think. Buzzword bingo gets a biometric blockchain, and in the whiffs, I call out some linkbait.
The UK’s new Space Strategy is impressive, but some in the space community fear there won’t be enough cash to back the ambition.
Synthetic data is billed as a solution for the limitations of real world data sets. But when we scrutinize what synthetic data can do for today's AI systems, unresolved questions keep popping up.
The latest BEIS report outlines the UK robotics opportunity, but the government needs to do more.
ServiceNow UK public sector chief on getting data moving in government
Kam Patel, ServiceNow’s new Senior Director of Public Sector UK, shares his views on how government organizations need to be thinking about data.
It’s time for CRM applications to fulfill their promise
CRM systems have historically overpromised and underdelivered. Nate Skinner of Oracle argues that a new generation of intelligent systems will finally deliver the automation B2B sales and marketing teams need.
Google Cloud kicks off Next 21 with focus on sustainability, Data Cloud, edge and collaboration
Google Cloud kicks off its annual conference Next ‘21 this week with a slew of product announcements - but key themes emerge.
Too often, AI vendors tell us - "Machine learning handles that." So what exactly does that mean? Vendors are making what I call Deux es Machina claims about AI - now it's time to back those claims up.
What should we expect from Google Cloud Next ‘21?
Google Cloud’s annual user conference kicks off next week and we take stock of what we hope - and can expect to see - from this year’s virtual event.
Workflow vendor ServiceNow and process mining experts Celonis team up to solve process bottlenecks for organizations that aren’t getting the most out of their systems of record.
Hearst CTO Mahendra Durai discusses how chat, AI, and ML are helping the media giant adapt to a completely transformed world.
A no-travel pandemic means I have a lot of extra time to read books. Here are his reviews of three that have recently crossed his desk. One looks at AI and Hiring, another at Digital Disrupters, and, the third describes the kind of managers all firms should have.
The global digital economy needs data to flow freely across borders, but at a time of great need, G20 countries are leaning towards ever more restrictive data sovereignty regimes. Something's got to change...
This week - HR leaders grapple with the surge of AI tech. Retailers get a pre-holiday gut check, starting with Bed, Bath & Beyond. A standout enterprise blogging week gives me plenty to sort, from the dangers of silos to the democratization of tech buyers. Neiman Marcus gets a breach - and a whiff.
