The only new normal is going to be constant change. Shiv Gopalan of Unit4 explains why organizations with inflexible business software will struggle, and how mastering change is the key to future success.
Enterprise hits and misses - normal eludes the workplace (and the retailer), chip shortages concern, and edge computing rises
This week - return to work? Maybe. Return to normal? No. Retailers are coming to the same realization. Also: edge computing makes hybrid sexy - and changes the data center. Add chip shortages to the list of recovery challenges. As always, your weekly whiffs.
Rachel O’Brien, Chief Technology Transformation Officer, describes how the transformation plans changed and benefited CWT as the pandemic clouded global business travel
Store re-openings are not a return to normal - six retail project lessons for the Vaccine Economy, from Wipro's Srini Rajamani
The consumer has changed. Retailers have responded by upping their omni-channel game. But to succeed in the next retail economy, that's not enough. Here's six retail lessons from Wipro's Srini Rajamani, distilled from project engagements.
Happy customers and happy employees is a combination that companies strive for. Jane Pettman of ServiceNow explains how that nirvana experience or experience economy can be achieved.
No going back to the 'Old Normal' after COVID? How the 'New Normal' experience shapes up is going to be complicated, according to Qualtrics
The new Roaring Twenties of the Vaccine Economy won't just see everything fall back into pre-COVID place, but nor will everything change. Managing shifting experiences will become a Holy Grail across industries if new research from the Qualtrics XM Institute is to be believed.
Companies had to move away from the rigid old-school planning models during the pandemic, but how do you plan for the 'what if' scenarios? Sage's Laura Wiler shares practical examples for Sage Intacct.
Fresh thinking - how Freshworks plans to tell its ‘CRM++’ story to everyone, not just those with $300 million to spend
Freshworks CEO Girish Mathrubootham wants to help companies who don't have a $300 million budget to engage digitally with their customers. Here's the plan...
Enterprise hits and misses - return-to-office sparks a future of work debate, Experian's API gets exploited, and Abobe Summit gets a content wrap
This week - return-to-office advocates express optimism about urban commutes, but there are other work models to consider. Experian's API gets exposed, while concerns over third party apps linger. Your whiffs include an episode of PR copywriting exuberance.
The concept of mindfulness has been around in corporate life for over a decade now. But could it be prove to be the answer in helping to smooth employees’ transition back to work post-lockdown?
Sainsbury's plunged to a heavy loss this week, but the foundations of a strong omni-channel future look to be in place.
Turning the lights back on in the Vaccine Economy - the biggest workflow challenge of our time and one that ServiceNow CEO Bill McDermott aims to meet
The global economy is opening up again as vaccine programs take effect, but organizations need to face up to the workflow challenges ahead in the new Vaccine Economy ahead.