The videoconferencing star of the lockdown has had a blockbuster quarter despite some missteps, but can Zoom keep the momentum going?
COVID-19 and changed organizational IT priorities - three CIOs explain how their companies tech teams have responded
IT teams have had to respond rapidly to the organizational demands of the COVID-19 crisis - three perspectives from three business CIOs.
Matching remote working with empowered workers on ‘the coalface’ - Thoughtspot’s solution to post-Coronavirus change
There is a growing need for businesses to democratise their exploitation of data analytics so its ‘coalface’ workers. The ability to work autonomously will thrust data democracy on to both them and their employers
After a season of no physical conferences and vendor events, a very personal view of the 'new normal'...
Think deep work isn't relevant to software engineers? Think again - Uplevel on the productivity impact of distraction culture
We thought remote work might get us away from workplace distractions - we were wrong. Deep work is an compelling alternative, but hard to protect and scale. Uplevel wants to change that - here's my illustrated review.
The backdrop to the State of Community Management 202 report gave Rachel Happe and Den an opportinity to speculate on how current conditions provide a way to reset the nature of work and people's role in driving value through community.
Remember the human connection! - reviewing the HR response to COVID-19 with Tripadvisor's Chief People Officer Beth Grous
From never having had an office shutdown day to pivoting to remote working around the globe, Tripadvisor's response to COVID-19 is reframing the way that it thinks about the future of work.
Workday turned in good numbers for Q1 FY2021, revised its guidance and offered plenty of caveats
Re-thinking customer experience in a post-COVID-19 world - leadership tips from HSBC's Global Head of Trustworthy Computing, Digital Security & Digital IT Controls
The post-COVID-19 period will be a time to re-think organizational approaches to customer experience with speed and agility as the keys to success.
Asset centricity, in which an asset is tracked throughout its lifecycle, is core to efficient modern service management, writes Coen Jeukens from ServiceMax
Recent survey stats on remote working and policy changes announced by several tech companies have some significant implications for organizations and individuals.
The sick economy and the medication needed for recovery - two perspectives from across the political aisle
Tackling the COVID-19 heath crisis is the main priority, but beyond that lies uncertainty about the extent and duration of the damage caused by the pandemic on the world's economies. Appian's virtual conference heard from 2 leading US economists who've served very different political masters.
Shopify's embrace of remote working began as long as five years ago in its customer support function
"There's a tendency to mourn what's lost" - Accenture CEO Julie Sweet on how COVID-19 might change organizational behaviors for the better
Two months after being 'upstaged' by the COVID-19 pandemic, Accenture CEO Julie Sweet can see some business and organizational positives that have come from the crisis. The trick now is to make them stick!