The UK's tax authority flipped its mission on its head and handed out money to people during the COVID crisis, but that needed a major collaborative effort to get the underlying IT systems in place.
Black Friday looms and with it comes the biggest test for retail in an already overwhelmingly turbulent year. Are major omni-channel retailers ready to cope with the COVID Holidays?
The shift to digital and online in the financial services industry is being driven by consumer antipathy to handling money.
Workflow vendor ServiceNow and enterprise collaboration tool Workplace from Facebook aim to reduce friction within the employee experience.
Research announced by an MIT team a few months ago into enabling ad hoc video meetings reveals that there are limited options ahead...
musicMagpie is an e-commerce success story, but the onset of COVID brought fresh challenges to how the firm ran its contact center operation. In the event, the crisis has in fact changed a lot for the better.
Shutting knowledge workers out of offices has only emphasized the shift in power to the frontline staff who deliver the customer experience
I've been pushing back against low-code evangelists for years - so why not talk to a low-code advocate? But as my discussion with Cherwell CEO Sam Gilliland shows, low-code has matured at the right time. Here's how Cherwell's customers are using workflow automation - and my review.
The CPG giant is almost three years into a technology change programme, which has been put to the test during the COVID-19 pandemic.
Developer and teamwork tools vendor Atlassian sees opportunity not just in the ITSM market, but broader service management in the enterprise.
Dropbox CEO Andrew Houston said that the company’s shift to ‘Virtual First’ is helping guide product development.
The COVID-19 pandemic will cause structural changes to the economy and technology investments are front of mind. What have we learned thus far?
Space agency NASA has created a visual framework to map the future of work and inform its talent agenda both now and into the future
Dave Wright considers how knowledge bases are converging with the use of artificial intelligence. He also outlines some interesting ServiceNow use cases that emerged during the COVID-19 pandemic.
ServiceNow has had a strong third quarter, as its Now Platform appears to resonate with companies looking to adapt to the COVID-19 economy.
Group messaging means new opportunities for businesses - and new responsibilities
Messaging has gone mainstream, but group messaging for businesses has many more pitfalls than your family group chat, warns Zendesk’s Mike Gozzo
