Candice Mueller of Freshworks explains why mastering Total Experience should be the goal for organizations looking to raise their CX and employee satisfaction levels.
The UK and other European countries are preparing to drop all COVID-19 restrictions, which paves the way for companies to outline their long-term hybrid working strategies.
In the first of our Black History Month series, Zendesk VP of DE&I Dave Kim, argues that under-represented groups need humility, not a white knight.
Business travel is set to see an uptick in 2022, variants permitting, and Coupa intends to be ready.
CIO Mudassar Ulhaq describes how an end-to-end Microsoft Azure strategy enabled the business to acquire and operate through the pandemic
Omicron caused a blip, but the two transportation sector digital disruptors saw an upturn in activity towards the end of last year.
Travis Hoffman, Senior Solutions Architect at Confluent, explains why having someone in the C-suite that owns complexity across the enterprise can result in positive data outcomes.
I didn't make the NRF Big Retail Show this year. But I did get my fix on next-gen retail tech, via an IoT retail demo with Qualcomm. Here's an illustrated look at their retail vision - and how they countered my concerns about high-tech retail dystopias.
Following the news that Citrix and TIBCO are to merge, what potentially lies ahead? Here's one view.
CIO Geoff Connell explains how he and his team are increasing digital connectivity in rural areas
Ever wonder if it’s time to reconsider your supply chain? Here’s a recap of Brian’s remarks at a recent user conference. Bottom line: smart firms are doing more than just expedite overseas shipments – a lot more.
The skills shortage is a long-running story, but as the COVID crisis puts the shape of the 'Future of Work' into the spotlight, the need for digital improvement has never been more clear.
Qualtrics ends its first full year as a public company with soaring revenues and an optimistic outlook.
