Salesforce Trailblazing Women Summit - the patriarchy is real, mentorship matters This article is sponsored by:
Leadership learnings on diversifying the C-suite at the Salesforce Trailblazing Women Summit.
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Knowledge is power - the need for certainty in today’s service businesses
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Scott Brown of Certinia argues for a single source of certainty - and details the power of knowledge from running Services-as-a-Business.
Monday Morning Moan - BT fuels the AI job stealing paranoia, but the empty calories of its word salad won't help customer service levels This article is sponsored by:
BT's plans to slash headcount using AI is word salad of the highest extreme, full of empty calories.
Knowledge 2023 - ServiceNow CEO Bill McDermott on the value of a ‘one company’ strategy This article is sponsored by:
McDermott sits down with diginomica to discuss how the ServiceNow platform allows organizations to move beyond their organizational silos and operate as ‘one company’
Knowledge 2023 - ServiceNow looks beyond general purpose generative AI to domain-specific use cases This article is sponsored by:
ServiceNow demonstrated some live examples on stage during its keynote this week at Knowledge 2023, which highlight the interesting interplay between process automation and generative AI.
AI truth is "user assembly required"
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With all the focus on what generative AI is adding, we're ignoring what it's taking away, argues Salesforce's Peter Coffee.
Budget agility is king. Here's how CMOs can achieve it
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In lean times, budget agility is everything - and marketing teams must find a way to do more with less. But how? Planful’s CMO Rowan Tonkin explains how marketing leaders can remain agile.
The center of excellence evolves - why an ERP CoE matters more than ever
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Traditional Centers of Excellence (CoE) are stuck in the past while enterprise software forges ahead. Joshua Greenbaum makes the case for change - your ERP modernization project may depend on it.
UK ceding control to machines, say reports. Human leadership essential, says another This article is sponsored by:
Three reports into UK adoption of new technologies, including AI and automation, make astonishing reading. But not in a good way
Three questions business leaders need to ask to get the most out of generative AI
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How to bridge the gap between admiration and implementation of AI? Pedro Arellano has three priorities to guide you.
Let's calm down, get educated, take responsibility - Smith Point CEO Keith Block on AI and the need for leadership This article is sponsored by:
AI is one of the focus areas for new VC firm Smith Point Capital. CEO Keith Block discusses the potential of such tech and what needs to be done to address concerns around it.
Modernization is vital to prevent supply chain businesses from being left behind in the slow lane
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Speeding up efficiency - Matt O'Brien of Samsara shares customer examples where modernization has taken business from A to B.
What I’d say to me back then – SAP’s Etosha Thurman on dealing with micro-aggressions, hair anxiety, and colleagues ignoring her emails This article is sponsored by:
Etosha Thurman is the first Black woman in this series, and her experiences highlight the huge obstacles still facing Women of Color working in tech (and other) industries.
Salesforce data finds that we're all very excited by generative AI; the trouble is, only one in ten of us has the necessary skills to exploit it! This article is sponsored by:
Workers of the world are united in enthusiasm for generative AI, but would like their organizations to train them up in the necessary skills to use it in the workplace.
