The secret to getting employee experience right is two-fold - the effective use of employee data to help re-work, rather than replicate, inefficient processes and using ‘consumer-grade’ technology to do so.
What is the office actually good for? Questioning workplace myths as the return-to-office debate heats up
Why is culture-building dependent on water coolers? Is the centralized office a failure of imagination, or the key to sparking collaboration amongst Zoom-fatigued workers? Here's a roundup of Big Tech return-to-office news - and my own twist on the future of work.
Salesforce Industries Summit - how Penn State and NBCUniversal are tapping into industry-specific clouds
Salesforce's Industries Summit threw up product strategy pitches and customer use case exemplars.
Those pushing return of the five day office week will lose in the end - talent will dictate the terms
A report this morning on the BBC has argued that the five day office week will return ‘within two years’. This thinking is lazy at best, embarrassing at worst.
Coupa CEO Rob Bernshteyn - more organizations now realize the need to control business spend as the Vaccine Economy returns to normalcy
The Vaccine Economy is set to pick up, but organizations need to remember the learnings about the importance of spend management.
Coming out of the pandemic, many companies are looking to expand. But the question is how to do this in a smart way. Here’s a take on the challenges with expanding on payroll, HR, analytics and more.
Workplace from Facebook provides a communication platform for diverse teams working at the English National Opera, which has seen them through lockdowns and keeps them focused on common goals.
As ServiceNow’s annual user conference comes to a close, we catch up with CEO Bill McDermott on how and why the Now platform is going enterprise-wide.
A huge opportunity lies ahead for ServiceNow as the world of work continues to change rapidly. But it’s not a given and ServiceNow needs to guide its customers thoughtfully.
Jordi Ferrer, Vice President and General Manager UK&I at ServiceNow, outlines the three key priorities for workflows in the enterprise.
Enterprise hits and misses - normal eludes the workplace (and the retailer), chip shortages concern, and edge computing rises
This week - return to work? Maybe. Return to normal? No. Retailers are coming to the same realization. Also: edge computing makes hybrid sexy - and changes the data center. Add chip shortages to the list of recovery challenges. As always, your weekly whiffs.
Rachel O’Brien, Chief Technology Transformation Officer, describes how the transformation plans changed and benefited CWT as the pandemic clouded global business travel
Store re-openings are not a return to normal - six retail project lessons for the Vaccine Economy, from Wipro's Srini Rajamani
The consumer has changed. Retailers have responded by upping their omni-channel game. But to succeed in the next retail economy, that's not enough. Here's six retail lessons from Wipro's Srini Rajamani, distilled from project engagements.