Dave Wright considers how knowledge bases are converging with the use of artificial intelligence. He also outlines some interesting ServiceNow use cases that emerged during the COVID-19 pandemic.
ServiceNow has had a strong third quarter, as its Now Platform appears to resonate with companies looking to adapt to the COVID-19 economy.
Group messaging means new opportunities for businesses - and new responsibilities
Messaging has gone mainstream, but group messaging for businesses has many more pitfalls than your family group chat, warns Zendesk’s Mike Gozzo
Tech entrepreneur and digital government champion Martha Lane Fox on what's needed to kickstart a tech-centric national recovery for the UK after COVID.
Algorithmic bias is a thorny topic with lots of examples of bad practice to point to. But what's the long-term solution to a problem that needs to be tacked if AI's potential is to be realized?
Experience4U - tracking Southampton City Council's journey to cloud ERP
How Southampton City Council made the move to cloud ERP with Unit4.
Forget about work/life balance, the new relationship between employees and employers is far closer, yet more flexible. Gartner’s Brian Kropp pitches the drivers behind a post-COVID change.
Experience4U - Eurofins shifts to a continuous employee engagement model in testing times
Keeping on top of employee sentiment has never been more important than during the COVID crisis, causing Eurofins Digital Testing to adapt to a new approach to monitoring its workforce's mood.
Ada Lovelace would be horrified by several studies revealing the amount of harassment female tech workers face on a daily basis. So what can employers do about it?
Low-code and soft skills - a recipe for success
Leaders need to integrate both hard and soft skills into the workplace for higher consciousness, says Salesforce's Adam Spearing.
How BP is using ServiceNow to transform into an ‘integrated energy company’
BP has said that it wants to be carbon neutral by 2050. Key to this is also rethinking IT and digital, where it has adopted a common data model using ServiceNow.
As online orders rocketed, so did customer calls and emails to the health foods and vitamins retailer, prompting a radical work-from-home solution using Zendesk.
Transparency isn't the silver bullet that's going to address every ethical concern around AI deployment, but it's an essential bedrock on which to build.
At the opening of this year's virtual Slack Frontiers, the digital teamwork vendor adds new integrations to connect enterprise applications into its low-code workflow builder
Casting an eye over an intriguing example of HCM M&A...
People will trust governments that display a consistent application of risk calculus, argues Tony Blair - and Amazon should be involved in COVID logistics.
