Video may have killed the radio star, but it can provide a boost to sales teams This article is sponsored by:
Vidyard's Tyler Lessard explains how video can become a powerful sales enablement and support tool.
More stories
Connected Fitness - the wheels are coming off the Peloton bike as underlying tech issues come to the fore This article is sponsored by:
Peloton was 'made' by the COVID crisis, but the Vaccine Economy has seen a shift in its fortunes, not helped by some seemingly crucial underlying tech issues.
SAP Sapphire 2022 – CIOs on consumerizing employee experience, redefining KPIs and not buying Great Resignation hype This article is sponsored by:
Sapphire teed up a panel of CIO experts to set out their stalls in terms of organizational priorities.
CEO Bill McDermott’s next play will see ServiceNow go after ERP modernization This article is sponsored by:
ServiceNow has traditionally mostly steered clear of enterprise resource planning, but the company sees opportunity in replicating the success it has had in HR/HCM in the ERP space.
Zendesk Relate - EMEA CTO Matthias Goehler on the evolution of CX and EX in the Vaccine Economy This article is sponsored by:
As Zendesk Relate kicks off, some new product offerings to meet some evolving business challenges.
CRM is about more than management - it’s conversations
This article is sponsored by:
Another term has hit the CX landscape. But conversational CRM is far more than a buzzword. Mike Gozzo of Zendesk shows why it’s a series of concrete innovations that change how we think about sales and service, and how we measure success.
The supply chain renaissance - Kinaxis CEO John Sicard's prescription for transformation This article is sponsored by:
There's a perfect storm out there and Chief Supply Chain Officers are facing up to some big challenges.
Taking the pulse of SAP CX on the verge of SAP Sapphire 2022 - Jen Bailin on bar-raising talent, cloud-native, and the CX metaverse This article is sponsored by:
I've been tracking SAP CX moves across leadership changes. Now, the week before SAP's Sapphire events, it's time for an update and preview. SAP's Jen Bailin joined me to share her views, including her take on the relevance of the metaverse.
What I’d say to me back then - Rachel Obstler, EVP of Product at Heap, on why it pays to be picky This article is sponsored by:
Heap has a good record on diversity, but the work goes on, says EVP of Product, Rachel Obstler.
Digital transformation projects are not enough - we need continuous transformation
This article is sponsored by:
Brad Revell of Infor looks at why digital transformation is no longer fit for purpose as a concept, and highlights the importance of fostering a culture of continuous transformation in order to drive future performance and prosperity.
UX accessibility must move beyond developers - Karen Hawkins on how to turn digital accessibility into a team practice This article is sponsored by:
UX accessibility is no longer a nice to have. But if you put this solely on your developers, it's not going to work out. Karen Hawkins of eSSENTIAL Accessibility explains how to take digital accessibility further; I reflect on diginomica's UX lessons as well.
Google's cloud performance impresses, even as Alphabet disappoints This article is sponsored by:
Google's cloud arm continues to grow.
Enterprise hits and misses - employee experience deteriorates, cloud gets an on-prem wake-up call, and event planners get called out This article is sponsored by:
This week - employee experience takes a big return-to-office hit, but what's next? Cloud adoption may be surging, but on-premises systems still have traction. Atlassian's outage yields lessons, and event planners get a hybrid event challenge. As always, your whiffs.
Workday - exit Power of One, enter Power to Adapt This article is sponsored by:
Workday has shifted/tuned its strategy, technology and marketing recently. Gone is the Power of One and now it showcases a multi-faceted Power to Adapt concept. This will change how Workday deals with acquired products (inorganic growth), how it empowers customers, how its partner firms will add value with customers, and, how Workday is perceived in the market.
