A conversation with Thomas Otter - HR in the current climate and service expansion
Thomas Otter is one of the smartest HR analysts I know whose views on HR admin and marketing are worth the hearing.
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It’s time to stop bashing Zoom
The breakout video conferencing app is dealing with explosive growth and its privacy and security issues openly and remarkably quickly
Some Sunday cheer for the WFH crowd
Something to help cheer you up as we get used to the new abnormal
Coronavirus will change what ‘customer success’ means for business - value and purpose now essential
Much attention has been paid to the importance of ‘customer success’ in recent years. But as with the financial crisis, Coronavirus again changes what that means.
Come together! Practical learnings for building an employee support network
Tips from Salesforce's Women's Network on bringing employee groups together across an organization - and not just in a time of crisis.
Morrisons data breach court ruling - a significant win for employers, but not a 'get out of jail' card on corporate responsibility
Morrisons is not responsible for the malicious actions of an employee with a grievance who stole data from the firm, a UK Supreme Court ruling that will please employers, but mustn't be seen as a fall back option for ignoring responsibilities.
Dreaming of learning, partnership and invention as we all course correct
Education and a mindset change that are technology enabled are needed for the future. Are we ready?
Why mass (forced) adoption of remote working will accelerate nascent trends in the construction industry
Lockdowns and pervasive WFH has made people more reliant on home technology and will shift preferences as they consider new homes and apartments. The Coronavirus crisis spares no industry, but provides opportunities, not just pain.
Humanity in the time of crisis - five steps for service leaders during COVID-19
Despite the COVID-19 shutdown, essential equipment still needs attention. Sumair Dutta of ServiceMax outlines five priorities for service leaders during this time
The good, the not so good and the downright Orwellian - Alibaba’s DingTalk take-up during the Coronavirus crisis
Alibaba Cloud’s DingTalk telecommuting service has been used to do some real good at a time of crisis, while some have used that same crisis to exploit some of its capabilities for more exploitative purposes. Smile and be happy!
Yes, remote work disrupts hiring and recruitment - Talview responds with a free remote hiring starter kit
Companies with hiring needs have a problem - now they need a fully remote hiring process. To help, Talview released a free remote hiring kit. I talked to their CEO about the remote hiring surge, and the role of AI and automation in ethical hiring.
Retail warehouses - omni-channel fulfilment essential or Coronavirus breeding grounds?
As we're all told to shop online wherever possible, the role of the warehouse in e-commerce is all the more crucial. It's also currently subject to a lot of public health controversy,
Brian Sommer's Month in Review - March 2020
A month dominated by a pandemic, but there were still other things happening in the world of enterprise tech...
Monday musing - why 'job-stealing' robots could turn out to be much needed friends in our current 'Life on Mars' reality
Automation isn’t about stealing jobs, but it could be what keeps essential services running when doing it ourselves is dangerous or impractical.
