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State of Delaware uses ServiceNow to process 64,000 unemployment claims in the first four weeks of COVID-19 This article is sponsored by: Knowledge 2021 ServiceNow

The State of Delaware faced unprecedented pressure to process unemployment claims and administer benefits. It was able to stand up a new ServiceNow instance in a matter of weeks.

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How UK tax authority HMRC is using Pega to simplify and personalize customer experience This article is sponsored by:

HMRC employees were having to navigate through 15 applications to serve a customer and help them with their tax needs. That’s now all changed, as HMRC consolidates on Pega for case management.

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Monmouthshire County Council improves employee experience with HCM in the cloud This article is sponsored by:

Monmouthshire County Council moves from its on-premise Zellis HR system to Zellis’ HCM Cloud solution, with the aim of empowering employees to work effectively.

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The BritCoin cometh! The inside story on the digital pound. Could it drive financial inclusion? This article is sponsored by:

An advisor at the Treasury’s table tells us about a project that’s exciting, but also a massive political risk.

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UK digital competition - it’s about your data, stupid This article is sponsored by:

A high-level Westminster debate about competition policy looks at whether the UK is really going to rein in the US giants?

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Pure thinking helps UKCloud evolve to meet new government needs This article is sponsored by:

The democratisation of data is spurring UKCloud towards building a platform of services on top of its existing infrastructure service.

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Better data on British civil service skills is urgently needed This article is sponsored by:

Influential think tank Institute for Government has published a report that outlines how the British civil service should be approaching its strategy towards skills.

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British Government aims to capitalize on the intangible - knowledge assets This article is sponsored by:

An anticipated report into how the UK can extract innovation and capital from its existing knowledge assets has been released this week.

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London Tech Manifesto launched to help fuel UK recovery This article is sponsored by:

The London Tech Manifesto recognizes many of the challenges facing the UK at the moment - COVID-19 and Brexit being front and centre.

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