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The UK (once again) says digital is important and (once again) has a plan to be world leader This article is sponsored by:

The British Government is this week telling the world that it’s going to be a really good place for digital to thrive. And it has some principles (?) to make that happen.

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Technology has a crucial role to play in enabling local government reform This article is sponsored by: Unit4 logo with tagline 250x150px

Local government reform is triggering massive organizational and technological change for UK councils. James Arvin at Unit4 looks at the scope and scale of the transformation and the technology choices for new unitary councils.

A view of the architecture of Northampton Guildhall in the town of Northampton, UK © chrisdorney - Shutterstock
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State of Delaware uses ServiceNow to process 64,000 unemployment claims in the first four weeks of COVID-19 This article is sponsored by: Knowledge 2021 ServiceNow

The State of Delaware faced unprecedented pressure to process unemployment claims and administer benefits. It was able to stand up a new ServiceNow instance in a matter of weeks.

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How UK tax authority HMRC is using Pega to simplify and personalize customer experience This article is sponsored by:

HMRC employees were having to navigate through 15 applications to serve a customer and help them with their tax needs. That’s now all changed, as HMRC consolidates on Pega for case management.

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