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UK’s new Infrastructure Bank opens its doors to support post-pandemic growth This article is sponsored by:

The Infrastructure Bank was announced in the Autumn last year and aims to help support Britain’s recovery in the wake of the COVID-19 pandemic.

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Technology has a crucial role to play in enabling local government reform This article is sponsored by:

Local government reform is triggering massive organizational and technological change for UK councils. James Arvin at Unit4 looks at the scope and scale of the transformation and the technology choices for new unitary councils.

A view of the architecture of Northampton Guildhall in the town of Northampton, UK © chrisdorney - Shutterstock

How the Internal Revenue Service is thinking about taxpayer-centric digital services This article is sponsored by:

The Internal Revenue Service’s thinking about digital taxpayer services has been accelerated during the COVID-19 pandemic.

Britain’s Government Digital Service sets out new three year strategy This article is sponsored by:

The Government Digital Service (GDS) has said that it is no longer in start-up mode and has cited what it won’t be focusing on.

Image of post-it notes with tasks written on them at GDS

State of Delaware uses ServiceNow to process 64,000 unemployment claims in the first four weeks of COVID-19 This article is sponsored by:

The State of Delaware faced unprecedented pressure to process unemployment claims and administer benefits. It was able to stand up a new ServiceNow instance in a matter of weeks.

How UK tax authority HMRC is using Pega to simplify and personalize customer experience This article is sponsored by:

HMRC employees were having to navigate through 15 applications to serve a customer and help them with their tax needs. That’s now all changed, as HMRC consolidates on Pega for case management.

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UK tech investment - how’s it holding up in the Brexit and COVID-19 world? This article is sponsored by:

Leaders at a Westminster eForum policy conference discuss the opportunities and challenges within UK technology investment.

Monmouthshire County Council improves employee experience with HCM in the cloud This article is sponsored by:

Monmouthshire County Council moves from its on-premise Zellis HR system to Zellis’ HCM Cloud solution, with the aim of empowering employees to work effectively.

The BritCoin cometh! The inside story on the digital pound. Could it drive financial inclusion? This article is sponsored by:

An advisor at the Treasury’s table tells us about a project that’s exciting, but also a massive political risk.

UK digital competition - it’s about your data, stupid This article is sponsored by:

A high-level Westminster debate about competition policy looks at whether the UK is really going to rein in the US giants?

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