Britain’s Government Digital Service sets out new three year strategy
The Government Digital Service (GDS) has said that it is no longer in start-up mode and has cited what it won’t be focusing on.
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State of Delaware uses ServiceNow to process 64,000 unemployment claims in the first four weeks of COVID-19
The State of Delaware faced unprecedented pressure to process unemployment claims and administer benefits. It was able to stand up a new ServiceNow instance in a matter of weeks.
How UK tax authority HMRC is using Pega to simplify and personalize customer experience
HMRC employees were having to navigate through 15 applications to serve a customer and help them with their tax needs. That’s now all changed, as HMRC consolidates on Pega for case management.
UK tech investment - how’s it holding up in the Brexit and COVID-19 world?
Leaders at a Westminster eForum policy conference discuss the opportunities and challenges within UK technology investment.
Monmouthshire County Council improves employee experience with HCM in the cloud
Monmouthshire County Council moves from its on-premise Zellis HR system to Zellis’ HCM Cloud solution, with the aim of empowering employees to work effectively.
The BritCoin cometh! The inside story on the digital pound. Could it drive financial inclusion?
An advisor at the Treasury’s table tells us about a project that’s exciting, but also a massive political risk.
UK digital competition - it’s about your data, stupid
A high-level Westminster debate about competition policy looks at whether the UK is really going to rein in the US giants?
Pure thinking helps UKCloud evolve to meet new government needs
The democratisation of data is spurring UKCloud towards building a platform of services on top of its existing infrastructure service.
Better data on British civil service skills is urgently needed
Influential think tank Institute for Government has published a report that outlines how the British civil service should be approaching its strategy towards skills.
British Government aims to capitalize on the intangible - knowledge assets
An anticipated report into how the UK can extract innovation and capital from its existing knowledge assets has been released this week.
