North West council says digital transformation has reduced contact centre drop-ins by 95%
The progress of digital government and the effectiveness of GDS is being investigated by MPs. In written evidence, the Local Government Association throws a number of criticisms at the approach to digital in Whitehall.
The Children’s Family Trust says it’s more secure, operating more efficiently and even able to move into the cloud thanks to good work from an IT partner
University says digital mental health service a key plank of its plans to support nervous Freshers later this month - and beyond
To support its new digital transformation strategy, this local authority in Southwestern Scotland says it’s completely overhauled its storage assets
Industry lobby group techUK has published a guide for councillors, aimed at helping them get to grips with digital technologies and culture. Local councils have long struggled with technology reform, but could be helped by adopting a digital mindset.
NPS score of +75 and 46% parental response rates from using better way to capture customer feedback, says National Citizen Service
TfL is aiming to put its 19 million daily data transactions to good use. We speak to Chief Digital Officer Lauren Sager to find out how.
MPs have “little confidence” that £1.2 billion courts and tribunals transformation will be a success
MPs on the influential Public Accounts Committee have slammed the ambitious government programme to modernise the courts with new technology.
While traffic problems mean big costs for UK businesses and citizens, smart use of big data can help reduce the long-term damage
Why does the thousand-year old former Viking capital of England, advertise its free Wi-Fi in airports in The People’s Republic of China? Simple: if you’re the best-connected place in the UK, then you’ll set up a business there, says its city leadership
Austerity? Sure - but we also need to be secure, says the IT leadership of Blackpool Council. Can the two aims be met? Head of ICT, Tony Boyle, believes so.