Mayor Sadiq Khan sets out plans to revamp London’s data portal
The London Datastore is now 10 years old and recommendations have been put forward to make it more useful.
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How Bracknell Forest Council improved its website accessibility to deliver public services for all citizens
Authority says it’s improved the accessibility of its website as part of a drive to deliver equal access for all visitors
Collaboration is the key to creating new models of service delivery in local government
London’s boroughs are creating partnerships to boost innovation and there are lessons for digital leaders outside the capital, too.
Harrow Council gets to 90% resident self-service for problem solving
A new approach to resident communication in the past five years has meant shrinking its old physical contact centre capability has provided opportunity - not issues
Spending conspiracies, lack of transparency and questions of ethos - government outsourcing in the dock
Outsourcing in government needs to be more transparent and more focused on quality service delivery than cost savings that have long since eroded, says IfG panel.
Government needs to get better at outsourcing - and the time is now, according to the Institute for Government
Public sector outsourcing policy and practice comes under the spotlight in a major new report.
Using cloud to get to a more customer-driven future in Hertfordshire
St Albans City and District Council says exploitation of a Salesforce-based platform has started to change perceptions.
State of Policing report - Forces are using 20th Century methods to cope with 21st Century problems
Chief Inspector of Constabulary, Thoms Winsor, argues that police forces need to invest in AI and new technologies to cope with the changing nature of crime in England and Wales.
G-Cloud 11 goes live with 4,200 suppliers - “over 90% are SMEs”
The G-Cloud framework has been an innovative procurement tool for public sector buyers since 2012 and has seen £4.79bn spent through the framework.
Using digital to support the thousands of young people leaving social care in England
While it can currently be a bumpy ride for young people leaving England’s social care system, a new app developed by NGO Social Finance to give individuals more of a voice in decisions made about their future is currently being piloted by seven local authorities
How Kent County Council’s moving to full digital inclusivity
How the Kent County Council is using the new Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations as a tool to “incentivise a better level of service, not just from ourselves but the local public sector sector as a whole”
LOTI launch - New cross-borough London initiative puts the emphasis on citizen-focused digital services
Forging effective collaboration might be a challenge but it’s the best way to deliver innovation in local government across London.
IFS - Local government will need to accept reduced service provision unless more funding found
The Institute for Fiscal Studies paints a dire picture of local government funding, particularly in more deprived areas. This context is important for digital government teams.
New approach to online services reaps big rewards for major UK housing body
Thames Valley Housing Association says that a re-think of its online offering has turned user interest in a previously underused system completely around