How Bracknell Forest Council improved its website accessibility to deliver public services for all citizens
Authority says it’s improved the accessibility of its website as part of a drive to deliver equal access for all visitors
Archive: User experience
Evidence-based policy making can help create powerful stories for change
In a digital age, public sector stakeholders must ensure that facts and data underpin their decision-making.
Will 2018 be the year governments get their citizen services in order?
Today's digital generation expects efficient, online citizen services. Will 2018 be the year governments get them in order? asks Unit4's Henk Jan Onstwedder
GDPR compliance – here are the 14 things you actually need to do
The GDPR compliance deadline for every business operating in the EU including the UK is 25th May 2018 - here's what you actually need to do by then
12 higher education trends to empower student success in 2018
Student success is set to be a big focus for 2018 in higher education. Unit4's Otmar Zewald outlines 12 trends that will empower students to achieve more
Technology for social good - Cisco's disaster response efforts
Cisco spends $3.5 million per year on maintaining a dedicated disaster relief team. Here's why.
Sergeant Pepper’s Transformation Agenda
Lessons from Sergeant Pepper's Lonely Hearts Club Band - Salesforce's Peter Coffee finds much to consider.
'Uber meets Tinder' in life-saving mobile app for NHS staff
NHS PHP, the internal confidential support service for National Health Service medics feeling the strain, says a move to an app-based approach has been key to recent national expansion.
Designing for policy change - Ariel Kennan on applying design to New York City's homeless problem
Changing the plight of the homeless through design? It sounds fanciful. But in a memorable talk at Enterprise UX 2017, Ariel Kennan of the New York City Mayor's Office shared what her team has accomplished - and the challenges ahead.
Oracle’s PaaS/IaaS progress - becoming real
Are Oracle's IaaS and PaaS solutions real? Here’s what Brian Sommer learned at a recent analyst event centered on just such a question. The reality seems to be a lot of progress, but with some lingering concerns.
How public utility Thames Water fosters digital innovation
Thames Water has formed a digital innovation and technology team to help modernize its legacy IT and assets as it adapts to a new business landscape
Transforming education into continuous learning via AI services - the Declara story
Declara CEO Ramona Pierson has an amazing survival story. But the most interesting chapter is how she's channeled those lessons into a push to re-invent education. We talked about the disconnect between education and digital careers, and how an AI-powered learning platform can help.
Stop looking under the lamp post
Overwhelming amounts of data can turn into overwhelming misinformation, says Peter Coffee of Salesforce – especially if there’s a confirmation bias in play, where too many of the people asking questions are all expecting (or even hoping for) the same result.