How Travelex is exploiting proven data use cases to become a tech-savvy business This article is sponsored by:
The foreign exchange specialist wants to develop data-led services for its customers.
The foreign exchange specialist wants to develop data-led services for its customers.
When it comes to ESG reporting, vast data can be unwieldy to navigate. Caitlin Keam of IFS breaks down what really counts - and how organizations can achieve lucid ESG reporting, aligned with relevant business metrics.
At this year's Adobe Summit, new product announcements focus on using generative AI to automate end-to-end customer experience processes for marketing teams.
Predicting the future using service data is fundamental to reducing downtime.
Salesforce is pitching a fresh offering to the SMB market, putting itself up alongside HubSpot. Here's my personal assessment based on what I've seen to date.
Unrestricted grants mean under-represented leaders don’t have to write “a new academic thesis and do multiple phone calls” just to have a shot at investment.
How Specsavers uses remote access and augmented reality technology to see IT issues.
Zendesk's acquisition of Ultimate is designed to boost its AI agent capabilities at a time when there's something of an arms race going on in AI-powered CX automation.
Hugely successful football club, Manchester City, is using Qualtrics to better understand the needs and wants of its fans - both at the stadium and beyond.
There's an intrinsic link between customer experience and employee experience. For businesses whose goal is to keep the two aspects in harmony, Katie Whitehouse of ServiceNow has three pieces of practical advice.
A selection of customer stories at the recent ZohoDay analyst event demonstrated the difference that analytics can make in helping boost performance across sales and customer service.
Under the covers, new features in Data Cloud are key to enabling the AI capabilities that Salesforce unveiled during this week's TrailblazerDX conference, and a new data-first approach to building apps
Salesforce is officially 25 years old today. Some reflections on the first quarter of a century.