The UK has led the way in using APIs for government digital transformation, says Mulesoft's Ian Fairclough.
The Driver and Vehicle Licensing Agency (DVLA) is leading the way when it comes to creating an operationally efficient contact centre.
North West council says digital transformation has reduced contact centre drop-ins by 95%
Digital transformation in government needs to be built around delivering better public services to citizens, says Keith Block.
If anything is more important than trust in your corporate values heirarchy, then you're in trouble. But what is trust? Important debate at the World Economic Forum.
Innovation labs were the future once - and they can still work, despite some high profile closures. But, says Salesforce's Tony Colon, there are some important questions for organizations to ask.
Is our future bright or dark in an era of data capitalism? Digital government has a pivotal role in turning citizens into tomorrow's empowered subscribers
SugarCRM CEO Larry Augustin welcomes GDPR, but the side-effects may be grim, he says.
Sustainability of higher education institutions faces threats as student choices change. Unit4's Otmar Zewald suggests how campuses can plan for the future
Partner with the big players, and spot talent in emerging regions - the secrets to success for Salesforce's Customer Success champion Maria Martinez.