Helping people to fear data less - a Chief Data Officer challenge at Aldermore Bank
CDO Hany Choueiri wants to boost senior stakeholders’ awareness of data at the challenger bank.
Financial services and fintech
Google Solving Together – Generali and the pursuit of digital data democratisation
Italian insurance company Generali has some ambitious business transformation ambitions with digital at their heart.
Rolling out enhanced customer experiences worldwide - learnings from banking giant HSBC
Learnings from and future directions for HSBC Wealth and Personal Banking as it builds out its Pega global deployment to bolster the CX offered to clients.
COVID's 'penny drops' moment - TSB's Chief Operating Officer on why there's no turning back for customers from banking's digital shift
The COVID-19 crisis has accelerated TSB's digital transformation journey and taken its customers on a shift to online from which they are unlikely to reverse, reckons COO Suresh Viswanathan.
The importance of Digital Experience - COVID-19 CX considerations from Currencycloud's Chief Growth Officer
Good CX always matters, but the broadened digital demographic coming out of COVID-19 lockdowns has implications for all organizations in terms of service design.
Tracking contactless - how Visa and Mastercard are planning for a COVID-19 bump for hands-free digital commerce
If COVID-19 results in greater adoption of contactless payment tech, there could be CX benefits for digital commerce overall. Visa and Mastercard are ready to tap into the opportunity.
Is COVID-19 the catalyst for tapping into a contactless payment revolution in the US?
Contactless payments are a good idea in the middle of a global public health crisis, but some countries are more ready to take advantage than others.
PegaWorld Inspire 2020 - One Digital vision delivers premium transformation for Aflac's customer centricity
US insurance provider Aflac is 6 years into a customer-centric digital transformation program. Rich Gilbert, Chief Information and Digital Officer, highlights progress to date.
COVID-19 and changed organizational IT priorities - three CIOs explain how their companies tech teams have responded
IT teams have had to respond rapidly to the organizational demands of the COVID-19 crisis - three perspectives from three business CIOs.
Nordic bank DNB ASA centralises IT data with ServiceNow to reduce risk and boost compliance
DNB ASA hopes that the use of ServiceNow across IT will result in better credit and risk scores, meaning it has to keep less in financial reserves.
The future of digital payments - has COVID-19 become a weapon in the war on cash?
If COVID-19 has made people wary of touching hard coinage and paper money, has the virus become an inadvertent weapon in the war on cash as the future of digital payments is fought out?
RBS drops its Bó 'Monzo-killer' start-up just as COVID-19 drives digital banking uptick
RBS had grand plans for a Monzo rival, but it's now pulled the plug on this particular digital ambition.
COVID-19 and the small business enterprise - a Deluxe response to changing operational demands
It's a long time since Deluxe's founder came up with the checkbook, but the firm today is facing up to the challenges of COVID-19 in partnership with the likes of Salesforce.
