Customer service agents at the challenger bank can receive incoming queries in a range of languages and respond in kind, thanks to a translation-as-a-service platform playing piggy-in-the-middle.
Emerging technology is at the heart of the financial data company’s ongoing transformation efforts, says CTO Shawn Edwards.
How the bank’s Global Head of Digital Platform Operations is transforming applications management and deployment by using the latest version of Jenkins to start the move off-premise.
Challenger banks will see a windfall from failure by incumbents. Here's how it's happening.
Another strong quarter for Workday in a 'new normal' of political volatility.
Cloud transformation is giving Swedish bank SBAB a fighting chance against larger rivals.
How collaboration platform Slack supports the entire business in cross-functional. frictionless teamwork at fast-growing digital bank Monzo
Sitting down with the bank’s Global Head of Digital Engagement to talk mobile, security and digital skills
AmEx is partnering with PayPal which is partnering with Walmart - disruption leads to new order.
Bank of America is investing in a combination of digital innovation, platform consolidation and branch expansion.
Barclays needed to rethink the way it delivered systems to support great customer experiences.
As Dreamforce begins to wind down, I had the chance to sit down to chew the fat with co-CEO Keith Block on a variety of Salesforce-related topics.
Ulster Bank underwent a major refresh to encourage staff to use the technology it had invested in.
