Inside HSBC’s digital hub with CTO Jack Bennie
HSBC Origination’s CTO and Global Head of Product adopt tech methods and re-invent the digital journey
Financial services and fintech
US Bank is using DataStax Enterprise to overcome legacy and become customer focused
As one of the largest financial institutions in the States, US Bank needed to rethink its backend architecture to focus on data driven service.
HSBC reduces friction and boosts revenue by going paperless with Adobe
As a global financial institution that is over 100 years old, it’s not surprising HSBC has a whole host of legacy. However, it is reducing friction with Adobe Experience Manager and Adobe Sign.
Equiniti - exposing the unknown unknowns that cause customers problems
Embedding of speech analytics into the contact centre process at the UK’s largest share registration specialist is starting to deliver real returns.
Admit that it's not magic
Coffee's Caution to vendors - Since you know that what you’re selling isn’t magic, admit it—and give your customers what they need to deal with the difference.
Salesforce sets target of $28 billion revenue by 2023 as economic confidence holds
A strong year end for Salesforce, but Wall Street was spooked by outlook.
Lloyds Banking Group and M&G Prudential share learnings on AI in financial services
The financial services organisations were speaking at a Fractal Analytics event in London, where they both spoke about the importance of getting the business on-side when focusing on AI outcomes.
The US insurance industry needs rebooting - here's why
Few businesses stand to gain as much from digital transformation as insurance companies, but few businesses encounter as many challenges when they try to implement it.
Brian Sommer's Month in Brief – January 2019
From assaults on our privacy to a man’s right to wear a Man Bun, Brian canvassed the world of tech this month.
Monese customers ‘bank without boundaries’ thanks to Unbabel translations
Customer service agents at the challenger bank can receive incoming queries in a range of languages and respond in kind, thanks to a translation-as-a-service platform playing piggy-in-the-middle.
How Bloomberg uses machine learning to create a competitive advantage
Emerging technology is at the heart of the financial data company’s ongoing transformation efforts, says CTO Shawn Edwards.
Putting the new Jenkins to work at HSBC
How the bank’s Global Head of Digital Platform Operations is transforming applications management and deployment by using the latest version of Jenkins to start the move off-premise.
As HSBC, NatWest and RBS turn back small business accounts, challenger banks pick up
Challenger banks will see a windfall from failure by incumbents. Here's how it's happening.
