Customer service agents at the challenger bank can receive incoming queries in a range of languages and respond in kind, thanks to a translation-as-a-service platform playing piggy-in-the-middle.
Emerging technology is at the heart of the financial data company’s ongoing transformation efforts, says CTO Shawn Edwards.
Challenger banks will see a windfall from failure by incumbents. Here's how it's happening.
Another strong quarter for Workday in a 'new normal' of political volatility.
Cloud transformation is giving Swedish bank SBAB a fighting chance against larger rivals.
How collaboration platform Slack supports the entire business in cross-functional. frictionless teamwork at fast-growing digital bank Monzo
AmEx is partnering with PayPal which is partnering with Walmart - disruption leads to new order.
Bank of America is investing in a combination of digital innovation, platform consolidation and branch expansion.
Barclays needed to rethink the way it delivered systems to support great customer experiences.
As Dreamforce begins to wind down, I had the chance to sit down to chew the fat with co-CEO Keith Block on a variety of Salesforce-related topics.
Ulster Bank underwent a major refresh to encourage staff to use the technology it had invested in.