As one of the largest financial institutions in the States, US Bank needed to rethink its backend architecture to focus on data driven service.
As a global financial institution that is over 100 years old, it’s not surprising HSBC has a whole host of legacy. However, it is reducing friction with Adobe Experience Manager and Adobe Sign.
Embedding of speech analytics into the contact centre process at the UK’s largest share registration specialist is starting to deliver real returns.
A strong year end for Salesforce, but Wall Street was spooked by outlook.
The financial services organisations were speaking at a Fractal Analytics event in London, where they both spoke about the importance of getting the business on-side when focusing on AI outcomes.
Few businesses stand to gain as much from digital transformation as insurance companies, but few businesses encounter as many challenges when they try to implement it.
Customer service agents at the challenger bank can receive incoming queries in a range of languages and respond in kind, thanks to a translation-as-a-service platform playing piggy-in-the-middle.
Emerging technology is at the heart of the financial data company’s ongoing transformation efforts, says CTO Shawn Edwards.
Challenger banks will see a windfall from failure by incumbents. Here's how it's happening.