Financial services and fintech

The insurance industry might be flirting with AI, but it's still lagging behind in CX This article is sponsored by:

At times, the insurance industry appears to react at a glacial pace - while paying lip service to the customer experience via massive ad budgets. But is change afoot? In some segments, AI is enabling InsureTech transformation, but we're not there yet.

Two businessmen race with laptops in competition - © alphaspirit - Fotolia.com

Fraud defences are failing financial services. Why? This article is sponsored by:

As businesses battle against organized crime and financial fraud, Duncan Ash of Confluent points to signals where the cracks may be showing in organizational defenses.

Technology security concept. Modern safety digital background. Protection system © vs148 - Shutterstock

Should you trust AI to manage your finances - Y/N? This article is sponsored by:

As the AI hype cycle spins ever faster and higher, should banks, or their customers, trust technology to help them be smarter with money? 

One of the biggest banks in the Philippines accelerates digital inclusion via low-code and open banking This article is sponsored by:

Union Bank of the Philippines turns to Banking Industry Architecture Network for new approach

An image of a UnionBank building in the Philipines

TrailblazerDX - delivering actionable analytics to advisors at RBC Wealth Management This article is sponsored by:

At RBC Wealth Management, a dedicated Center of Excellence works with Salesforce admins to design analytics dashboards that help financial advisors engage better with clients.

Greg Beltzer, RBC, speaks at TrailblazerDX - @philww

Lack of regulation is driving crypto crime, says legal expert This article is sponsored by:

A lawyer explains how the dispersed nature of cryptocurrencies becomes a nightmare for victims when things go wrong.

An image of some bitcoins over an image of the earth

Should we bank on the Metaverse? This article is sponsored by:

The financial services sector is debating virtual worlds, where the key to success may be to offer something new, rather than pointless simulations.

The Britcoin - would a UK CBDC be cash’s last stand against private money? This article is sponsored by:

Decoding the Bank of England’s consultation document on creating a central bank digital currency (CBDC) - what’s the point of the digital pound?

BT Group connects with AI to get a grip on procurement spend This article is sponsored by:

Globality’s AI-based sourcing platform is helping BT to optimize its multi-billion-pound annual investment in third-party resources and activities.

Davos 2023 - does tokenization solve any real-world problems? This article is sponsored by:

The World Economic Forum hosts an important debate that exposes the core beliefs and challenges of tokenization and the Web 3.0 world

Leeds Building Society banks on better service performance with Dynatrace AIOPs This article is sponsored by:

The Society has used the platform to move from reactive support to a proactive approach to service management.

From static reports to self-service BI - Texas Tech Credit Union shares Domo project breakthroughs This article is sponsored by:

The Business Intelligence landscape has changed, and it’s no longer just the domain of the analyst or IT. But the transition to self-service BI isn't a straightforward path. Brian Jackson of Texas Tech Credit Union shares how Domo helped his firm navigate the pitfalls.

2022 - the year in Finance This article is sponsored by:

I haven't been to Las Vegas for over two weeks now and that’s caused my travel fog to finally lift. Here are my picks for the better articles and topics affecting financial accounting technology in 2022 – plus – some thoughts on what’s to come.