Aiaz Kazi has a long history in the enterprise technology industry. His current challenge is scaling open banking platforms at Santander.
Major insurer Allianz’s Benelux operation is using a NoSQL approach to both beat fraud and deepen its understanding of customers
How do you work backwards from thousands of disconnected PDFs to the 100,000 suspicious financial transactions they’re reporting on? A combination of hard human work, OCR, data analysis and graph.
Deutsche Bank is on a mission to become a fintech. Sounds crazy but it might just work. Here's the story so far.
Partnership between Skipton Building Society and Tibco brings agility, apps and preserves the mainframe
The NatWest Group is attempting to bring back personal relationships to banking - but at scale and online.
Financial institutions Capital One and BNY Mellon are taking different approaches to their use of Google Cloud, but common themes tie the two financial institutions’ approaches.
CDO Hany Choueiri wants to boost senior stakeholders’ awareness of data at the challenger bank.
Italian insurance company Generali has some ambitious business transformation ambitions with digital at their heart.
Learnings from and future directions for HSBC Wealth and Personal Banking as it builds out its Pega global deployment to bolster the CX offered to clients.
COVID's 'penny drops' moment - TSB's Chief Operating Officer on why there's no turning back for customers from banking's digital shift
The COVID-19 crisis has accelerated TSB's digital transformation journey and taken its customers on a shift to online from which they are unlikely to reverse, reckons COO Suresh Viswanathan.
The importance of Digital Experience - COVID-19 CX considerations from Currencycloud's Chief Growth Officer
Good CX always matters, but the broadened digital demographic coming out of COVID-19 lockdowns has implications for all organizations in terms of service design.
Tracking contactless - how Visa and Mastercard are planning for a COVID-19 bump for hands-free digital commerce
If COVID-19 results in greater adoption of contactless payment tech, there could be CX benefits for digital commerce overall. Visa and Mastercard are ready to tap into the opportunity.