As a global financial institution that is over 100 years old, it’s not surprising HSBC has a whole host of legacy. However, it is reducing friction with Adobe Experience Manager and Adobe Sign.
Embedding of speech analytics into the contact centre process at the UK’s largest share registration specialist is starting to deliver real returns.
Admit that it's not magic
Coffee's Caution to vendors - Since you know that what you’re selling isn’t magic, admit it—and give your customers what they need to deal with the difference.
A strong year end for Salesforce, but Wall Street was spooked by outlook.
The financial services organisations were speaking at a Fractal Analytics event in London, where they both spoke about the importance of getting the business on-side when focusing on AI outcomes.
Few businesses stand to gain as much from digital transformation as insurance companies, but few businesses encounter as many challenges when they try to implement it.
From assaults on our privacy to a man’s right to wear a Man Bun, Brian canvassed the world of tech this month.
Customer service agents at the challenger bank can receive incoming queries in a range of languages and respond in kind, thanks to a translation-as-a-service platform playing piggy-in-the-middle.
Emerging technology is at the heart of the financial data company’s ongoing transformation efforts, says CTO Shawn Edwards.
How the bank’s Global Head of Digital Platform Operations is transforming applications management and deployment by using the latest version of Jenkins to start the move off-premise.
Challenger banks will see a windfall from failure by incumbents. Here's how it's happening.
Another strong quarter for Workday in a 'new normal' of political volatility.
Cloud transformation is giving Swedish bank SBAB a fighting chance against larger rivals.
How collaboration platform Slack supports the entire business in cross-functional. frictionless teamwork at fast-growing digital bank Monzo
Sitting down with the bank’s Global Head of Digital Engagement to talk mobile, security and digital skills
AmEx is partnering with PayPal which is partnering with Walmart - disruption leads to new order.