Santander Platform Chief - ditching rear view models in pursuit of real time data
Aiaz Kazi has a long history in the enterprise technology industry. His current challenge is scaling open banking platforms at Santander.
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The coming cash crunch - can technology help?
Collections is going to be a really big deal in the coming months. Isn't it time for a rethink?
Allianz - we’ve made €2m profit using graph technology
Major insurer Allianz’s Benelux operation is using a NoSQL approach to both beat fraud and deepen its understanding of customers
What was the data approach to breaking The FinCEN Files?
How do you work backwards from thousands of disconnected PDFs to the 100,000 suspicious financial transactions they’re reporting on? A combination of hard human work, OCR, data analysis and graph.
Bernd Leukert - a year in as head of technology, data and innovation at Deutsche Bank
Deutsche Bank is on a mission to become a fintech. Sounds crazy but it might just work. Here's the story so far.
Skipton Building Society - APIs help blend the old with the new to give customers choice
Partnership between Skipton Building Society and Tibco brings agility, apps and preserves the mainframe
How NatWest is using Adobe and data to create more personal digital relationships with customers
The NatWest Group is attempting to bring back personal relationships to banking - but at scale and online.
How Capital One and BNY Mellon are using Google Cloud to drive digital change
Financial institutions Capital One and BNY Mellon are taking different approaches to their use of Google Cloud, but common themes tie the two financial institutions’ approaches.
Helping people to fear data less - a Chief Data Officer challenge at Aldermore Bank
CDO Hany Choueiri wants to boost senior stakeholders’ awareness of data at the challenger bank.
Google Solving Together – Generali and the pursuit of digital data democratisation
Italian insurance company Generali has some ambitious business transformation ambitions with digital at their heart.
Rolling out enhanced customer experiences worldwide - learnings from banking giant HSBC
Learnings from and future directions for HSBC Wealth and Personal Banking as it builds out its Pega global deployment to bolster the CX offered to clients.
COVID's 'penny drops' moment - TSB's Chief Operating Officer on why there's no turning back for customers from banking's digital shift
The COVID-19 crisis has accelerated TSB's digital transformation journey and taken its customers on a shift to online from which they are unlikely to reverse, reckons COO Suresh Viswanathan.
The importance of Digital Experience - COVID-19 CX considerations from Currencycloud's Chief Growth Officer
Good CX always matters, but the broadened digital demographic coming out of COVID-19 lockdowns has implications for all organizations in terms of service design.
Tracking contactless - how Visa and Mastercard are planning for a COVID-19 bump for hands-free digital commerce
If COVID-19 results in greater adoption of contactless payment tech, there could be CX benefits for digital commerce overall. Visa and Mastercard are ready to tap into the opportunity.
