Lead story - US and UK governments are ‘AI ready’ - but are not being responsible by Derek du Preez
MyPOV: Derek gives the diginomica/gov angle to a problematic report: the fifth annual Government AI Readiness Index. While the US and UK score well on AI readiness, that isn't the whole story.
Why do the US and UK get rough marks on the "AI responsibility" rating, included for the first time in this year's index? Several factors, explains Derek, including the presence of big tech giants with spotty AI ethics track records, and social inequality issues. Hey, there's a bright side - at least they didn't come in last. Derek:
Coming in at the bottom of the [AI responsibility] rankings are Russia and China, which both have developed a reputation for mass surveillance and restrictions on internet freedoms.
While such criteria are inherently subjective, I agree with Derek: some attempt to reckon with AI responsibility, rather than just AI sophistication, is called for.
Diginomica picks - my top stories on diginomica this week
Sometimes a cold shower is needed to face the heat properly. Uncle Den has an
cold towel in the tuckus icy splash for us, via The coming cash crunch - can technology help?
Some firms I've spoken with are bracing themselves for a full 20 percent fallout as some customers simply hit a brick wall.
Can creative/tech-enabled approaches to financing keep us from hitting an economic wall, as government stimulus packages phase out? If so, we better get crackin'. More picks:
- Hubspot Inbound 2020 fuels marketing debates - inbound vs outbound. To gate, or not to gate? - Barb
- Retail’s D2C pivot - how NIKE sprinted ahead of the field - Stuart
- Why nurses are now obsessed with software interoperability - a silver lining in the COVID cloud according to UK Health Secretary - Stuart
Vendor analysis, diginomica style. Here's my three top choices from our vendor coverage:
- VMware's conversion into a cloud-agnostic management and development platform - Kurt on a virtual VMworld that finds a transformed VMware reckoning with a multi-cloud world: "As usual, VMworld features an impressive array of enterprise testimonials, however, still unresolved is how many will eventually be cannibalized by a growing array of cloud-native services."
- Tibco NOW 2020 - simplifying the ever more complex - Martin takes on another vendor in transition, including Tibco's new partnership with Azure, and cloud native pursuits.
- Workfront outlines its maturity model for automating work - Phil's fresh out of an analyst day with a vendor trying to redefine work - from task productivity to outcomes.
diginomica on Oracle Live 2020 - Oracle's cloud applications event was a nice change from the
ridonkulous page view festival frenzy of TikTok headlines, with the blurring of the public/private cloud lines emerging as a hot issue, as well as "cloud hairballs."
- Oracle kicks off The Time Is Now with a slew of apps updates but the focus is on supply chain and data - Den
- Oracle Live 2020 - the ongoing transition to a more customer-centric organization - Phil
- Oracle Live 2020 - not all ERP clouds are created equal. Oracle makes the public cloud ERP case - Jon
- Ocado begins migration to Oracle Fusion Cloud as it prepares for international expansion - Derek
A few more vendor picks, without the quotables:
- Signal 2020 - Twilio expands its platform for building unique customer experiences - Phil
- Salesforce extends Work.com to support rollout of COVID-19 vaccines - Stuart
Jon's grab bag - Jerry gets giddy over a conversational AI startup in: Who needs Siri for the Enterprise? Everybody, says iGenius CEO about his chrystal.ai ‘virtual advisor'. I'd argue the real bugaboo here is enterprise search, however. Solve that first - then you can put text or voice query on top of it. "Use metadata" to power your queries? Sure, if the metadata exists. Looks like I'm an AI grouch again...
Finally, my art-of-virtual-event series had a glaring/missing piece. That's now been corrected, via Virtual event honesty - an interactive virtual event won't work unless we solve the participation paradox."To pull off a better live event, we need to change event culture - on both sides. There is a better result - but both sides have to earn it."
Best of the rest - my top seven picks from the enterprise web
- SAP continues to build out customer experience business with Emarsys acquisition - Yep, SAP went shopping again. On the plus side, analysts who claim SAP is bailing out on CX will have to shut their yaps for a while. One the other hand, SAP has some work explaining how Emarsys fits into the rest of their potpourri of CRM offerings. I'll parse some views from SAP CX leadership this week...
- Next Normal notes on CRM/CX/CE: Microsoft Ignite? It's really all about Doom - Paul Greenberg put himself on a self-imposed word count diet and fired CX notes in multiple directions. It worked.
- How people analytics is transforming the HR landscape - McKinsey provides a useful template here. I've been boycotting the term "best practices" for several years, but clashing your progress against a maturity model can be worthwhile.
- Say Customer Service and Mean It - "Supply Chain Shaman" Lora Cecere rassles with "customer-centric supply chains."
- AI Can Help Patients—but Only If Doctors Understand It - "Good results on a carefully curated research dataset don’t guarantee success in the chaotic clockwork of a hospital."
- A Site Reliability Engineer’s Advice on What Breaks Our Systems – The software engineer featured in this piece, Laura Nolan, isn't messing around. Plenty of applicable tips here.
- What's it really like to negotiate with ransomware gangs? - Kind of scary we are now weighing the pros and cons of ransomware response, but that's where we're at.
So You don't own your Kindle books, Amazon reminds customer. Remember that "Buy now with 1-click" button? Well, keep in mind your Kindle collection is more of a long term lease.
admins of cultural indoctrination HR managers reminded employees: Google Asks Workers Who Went Abroad for Covid to Return. Alphabet's CFO recently said, paraphrase, "Employees working together in person is key to controlling their IP fostering innovation." (The snarky strikethrough is obviously my loving addition).
Google isn't the only company aspiring for HR innovation:
'I monitor my staff with software that takes screenshots' https://t.co/6un0lneRqh
-> A for honesty, but C minus for culture
— Jon Reed (@jonerp) September 29, 2020
Meanwhile, Subway's healthy eating pretensions have been sufficiently exposed by now, right? If not, get this:
Subway Bread Isn't Bread, Irish Court Says https://t.co/5lkd4G41Lt
" Ireland’s Supreme Court has ruled that bread sold by the fast food chain Subway contains so much sugar that it cannot be legally defined as bread."
-> "eat fresh... sugar" :)
— Jon Reed (@jonerp) October 2, 2020
See you next time...
If you find an #ensw piece that qualifies for hits and misses - in a good or bad way - let me know in the comments as Clive (almost) always does. Most Enterprise hits and misses articles are selected from my curated @jonerpnewsfeed. 'myPOV' is borrowed with reluctant permission from the ubiquitous Ray Wang.