Enterprise hits and misses - SaaS vendors ace their earnings exams, while the virtual event silly season hits high gear

Profile picture for user jreed By Jon Reed June 1, 2021
Summary:
This week - SaaS vendors get a boost from the Vaccine Economy, while the virtual event silly season keeps digital scribes glued to their monitors. Digital transformation use cases prove instructive, but cybersecurity threats cast shadows. Your whiffs include another epic dose of Amazon hubris.

King Checkmate

Lead story - Cloud and collaboration use cases bring summer lessons

MyPOV: Loads of instructive use cases this week, kicking off with Martin's Italian insurance giant Sara Assicurazioni goes full cloud in a year with TIBCO. Standout lesson? Add new online customer services, and "exploit the growing volume of data available." Martin quotes the COO of Sara Assicurazioni:

It happens now that we can develop new services in one week. We have offices where the real life story is of product that has been developed and then launched on the market from Friday to Friday. We are now very, very fast. In principle we can tailor our product, we can sophisticate our risk model, collecting all this information from different channels. Why not?

Meanwhile, I talked to a CIO who managed to avoid limited IT thinking. How? By tying their project to the business agenda (Inside Hillrom's business transformation into "Connected Care" - an SAP RISE use case):

A big part of it, from Krause's view, is framing your project in terms of business benefits. He says too many big IT projects are more of a look back, with no strategic value. His team starts by asking the question: What are the business models of the future? That includes supporting subscription-based models across Hillrom's platform. "We said, let's build for that," says Krause.

You're not getting far without better collaboration. Workplace by Facebook is a surprisingly persistent name in these situations. Example? Jess' latest, ENO unites on-stage and backstage teams in a chorus of collaboration. She writes:

Today, Workplace from Facebook provides an important foundation for the new ways in which the ENO will work in future.

How so? Start by killing off a ton of morale-crushing/mind-numbing inefficient email threads. But the real payoff is the hybrid flex. We're going to need systems that can adapt to whatever version of work sticks. Jess quotes ENO CEO Stuart Murphy: 

There could be future lockdowns, disruption to public transport and so on. Even if there aren’t, many employees will probably choose to split their working lives between the Coliseum and their own homes, so we’ll have a hybrid workplace set-up. It’s going to be super-important during this transitional phase that we can communicate clearly and collaborate closely.

Diginomica picks - my top stories on diginomica this week

Vendor analysis, diginomica style. Here's my three top choices from our vendor coverage:

The spring virtual event binge continues... and diginomica was on the (virtual) case:

A few more vendor picks, without the quotables:

Jon's grab bag - It's summertime, and the livin; is... robotic? Why yes, says Chris in It’s summertime for robots, says UK industry showcase. Good point on "physical intelligence," which has been coming up a lot in pick-and-pack scenarios: "AI can already beat grandmasters at chess, but robots still lack the dexterity and physical intelligence of even a three-year-old child."

Derek filed a nifty DataStax use case, Gay social networking app Hornet upgrades Cassandra to improve community experience. And if you've had your fill of stitled greeting card slogans exaltations about resilience, you're going to dig Brian's latest: Monday Morning Moan - resilience might not be something to brag about.

Best of the enterprise web

Waiter suggesting a bottle of wine to a customer

My top seven

Overworked businessman

Whiffs

So this man dug a twelve foot deep hole without realising his metal detector was picking up his steel toe cap safety boots. Sometimes I think Google sees us as similarly gullible: Google Photos finally stops pretending its compressed photos are ‘high quality’.

I got myself a shoutout from Brian Sommer:

Alas, our virtual events aren't significantly better than the bland broadcasts that kicked off the pandemic. The "art of the possible" has given way to the "efficiency of the incremental."  But bold moves are not always good ones, as Amazon reminded us this week in: Amazon devices will soon automatically share your Internet with neighbors (you have about nine days to opt-out). Ars Technica's reader comments were a treat:

I assume the next Amazon project will automatically opt Prime members into using their homes as micro-fulfillment centers.

And:

Wasn't this the ending of T3?

And:

Hey, remember how we were joking about how smart TVs would form mesh networks and connect to open WiFi connections whether we wanted them to or not? Boy, that sure was zany and hilarious.

Another reader is looking forward to Amazon's daily prostate exams... But there is one solution, as this futuristic pig ably demonstrates:

See you next time...

If you find an #ensw piece that qualifies for hits and misses - in a good or bad way - let me know in the comments as Clive (almost) always does. Most Enterprise hits and misses articles are selected from my curated @jonerpnewsfeed. 'myPOV' is borrowed with reluctant permission from the ubiquitous Ray Wang.