Enterprise hits and misses - lessons for the new abnormal, AIOps buzzword mischief, and future-proofing supply chains

Jon Reed Profile picture for user jreed April 20, 2020
This week - responding to the new abnormal with fresh use cases and field lessons. Plus: vendor negotiations amidst disruption. Supply chains get a crash course in modernization, and AIOps matures. And: your whiffs.

King Checkmate

Lead story - Responding to the new abnormal - fresh lessons and use cases

MyPOV: Accuride's Paul Wright is one of the most vocal and forward-thinking CIOs out there. So what happens when a forward sensibility clashes with pandemic circumstance?

Den found out in a podcast chat, How Accuride is responding to global disruption. The push to remote work is one lesson-in-process. Den:

Wright says that creating new processes to handle this situation has been surprisingly straightforward, provided people have internet connections at home since much of Accuride runs on SaaS applications. However, it's not been so easy in those countries where they cannot run SaaS operations such as Russia.

Today's innovation dilemma? Pushing forward when there's not exactly piles of stockpiled cash around. But as Den writes, it's not impossible. Accuride's IT landscape involves multiple vendors, from Plex to Workday to SAP. One current project? Using Workday to develop an opportunity pipeline tracking system. Den quotes Wright:

We're able now to bring in all of the results from Plex and show our performance against our sales forecasting. We've got that at a level where we've got it down to the individual ship. We can build opportunities and then track our performance against them.

Wright raises good questions on SaaS renewals also - and how negotiations may be impacted by changes in licensed usage. Vendors that get on top of this with customer-friendly renewal options will stand in welcome contrast.

Meanwhile, Janine hits on more tips from the HR side in Tips on HR in a pandemic - more to do than just 'keep calm and carry on'. Milne quotes Michelle Davies from Phrasee:

It's necessary to motivate people differently in a crisis like this – it’s no longer about the long-term vision but about the personal touch and checking to see if they’re OK.

I'll add: giving employees on-the-clock opportunities to projects in the fight against Coronavirus.

Diginomica picks - my top stories on diginomica this week

Vendor analysis, diginomica style. Here's my three top choices from our vendor coverage:

A few more vendor picks, without the quotables:

Jon's grab bag -  Mark Treating patient experience as a priority at Calderdale and Huddersfield NHS Foundation Trust - If you need a break from fighting with your kids for the remote control are sick of your Netflix playlist, slide into Brian's Weekend reading - the best business books to pass the COVID-19 lockdown time.

Jerry delves into a disconcerting story in How Chinese hackers exploited Linux servers undetected for eight years. I continue our virtual events series with another tough-love installment: Don't blame clunky tech for stale webinars - interactive events can overcome bad tooling. ("The webinar will start momentarily. All attendees are in listen-only mode...")

Best of the rest

Waiter suggesting a bottle of wine to a customer

Strong Supply Chains Required For an Economic Rebound: Six Steps To Take  - by  Lora Cecere

MyPOV: Lora Cecere shows why she's one of the best enterprise bloggers. Start with her trademark transparency, including her own (successful) battle with COVID-19. But she made good on her down time, writing her way through it. What are the six steps? Let's start with this one:

Step #1. Start With Demand. Get Good at Sensing the Market. A double whammy—economic downturn and the pandemic—are shaping demand. Community spread will drive regional differences as regions move through public health crises. Historically, the supply chain focused on aggregate market sensing with a broad-brushed replenishment. Historic replenishment practices are no longer be sufficient. Replenishment will vary more than ever market-by-market—focus planning models on markets. Throw away the big brush.

You'll have to check her post for the final five steps, but she closes with this:

Just as data and science are the best course to improve public health, they are also the best prescription to drive supply chain effectiveness in these uncertain times. I firmly believe that those wed to historic practices will fail.

That's a theme I keep returning to: when change invokes this type of business disruption, why not follow the rabbit hole all the way down, to whatever new business model awaits?

Other standouts - vendor pricing and negotiation tips for the new abnormal

It was a strong week for vendor management advisory:

Honorable mention

Overworked businessman


It's a three way heat for my fave Corona-headlines of the week:

This Guardian I found some lint in my navel "opinion" piece needs a quarantine all its own: Working from home has a troubled history. Coronavirus is exposing its flaws again. I have a longer skewering in mind, but for now, this will have to do:

(remote work whiff)

Kurt Marko surfaced a PR doozy:


Finally, I take back all the cynical things I ever said about AI:

I loved the Zoom goats (Goat 2 Meeting), but "AI Elon" is something else entirely... See you next time.

If you find an #ensw piece that qualifies for hits and misses - in a good or bad way - let me know in the comments as Clive (almost) always does. Most Enterprise hits and misses articles are selected from my curated @jonerpnewsfeed. 'myPOV' is borrowed with reluctant permission from the ubiquitous Ray Wang.


Image credit - Waiter Suggesting Bottle © Minerva Studiom, Overworked Businessman © Bloomua, King Checkmate © mystock88photo - all from Fotolia.com.

Disclosure - Oracle, Workday, ASUG and Salesforce are diginomica premier partners as of this writing.

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