Enterprise hits and misses - HR teams grapple with hybrid work, and Amazon grapples with everyone

Profile picture for user jreed By Jon Reed March 29, 2021
This week - the return-to-workers face off against hybrid work advocates. Amazon faces the PR heat and takes on all comers. Independent analysts find their advocate, and cloud ERP benefits get deconstructed. Your whiffs include 27 buzzwords that sink bios.


Lead story - The future of work - use cases and HR strategy dilemmas

MyPOV: Cath brought the future of work into focus with her use case, Smart Working shapes lastminute.com's organizational thinking for the Vaccine Economy. So what is "Smart Work," you ask? Well for lastminute.com, it's more than just a hybrid home/office model.

As Cath writes, Smart Work is "flexibility in its broadest sense." That means an employee could shift to a new location, and combine a workcation with an additional vacation week: "A move underpinned by mobile technology and communication and collaboration systems, such as Workplace from Facebook."

But it's not all hybrid and flex and feel-good buzzwords. In HR’s post-pandemic strategic plan, Brian reviews this year's HR Tech show. He warns that HR managers may not be up to the task. And HR luminaries are falling into the I'm pretty fancy I throw jargon at the problem trap:

Whenever I hear an HR speaker tell an audience that:

We need to do a better job of listening.
We must be more inclusive.
We have to respect others.
We should be more nimble.
We must embrace change.
I want to come out of my chair and yell 'How?????'.  What are the concrete, surefire steps that will actually change a company’s culture? How exactly will you purge dysfunctional leaders? What is actually required to ‘modernize our workforce’?

That’s the HR strategy challenge today. How will CHROs and others go from unspecific platitudes to real change? And, there are a lot big changes needed today.

Yep, that's Brian, angling for my tell-us-how-you-really-feel award again. It's a hard point to argue. Platitudes without specifics might get you a keynote gig, but it won't solve HR. "Ask yourself, how would Machiavelli approach your situation?" You don't read that everyday...

Diginomica picks - my top stories on diginomica this week

Vendor analysis, diginomica style. Here's my three top choices from our vendor coverage:

Oracle Live 2021 coverage - Oracle puts its cloud application customers on the virtual stage:

A few more vendor picks, without the quotables:

Jon's grab bag - Shifting to more eco-friendly accounting principles can feel like a utopian dream, but as Madeline reports, maybe we're making strides (A crisis of values - Salesforce and Unit4 put down roots in forestry to tackle the climate change crisis). If you lean skeptical, Chris has you covered in All you’ve been told about driverless cars is wrong.

Neil opened up a can of intellectual [email protected] spared no egos in the insurance industry, via In search of trustworthy AI - is the insurance industry using AI to fairwash FICO scores? Derek bears down on some hard truths as well, in Loss of access to EU security data post-Brexit is ‘concerning’.

Best of the enterprise web

Waiter suggesting a bottle of wine to a customer

My top seven picks

Overworked businessman


Not sure if we're getting back to normal just yet, but hey, the Grape-Nuts shortage is officially over. Oh, and French Monks in lockdown just gave away 2.8 tonnes of cheese.

The war against the "email circle back" continues:

Meanwhile, Frank Scavo issued a dire warning:

Zachary Jeans asked me about the dreaded Ninja Guru combo:

I did a quick check of my bios, I'm 0-for-27, though there is one word I've used to describe myself in that article, but I'm not telling... However, to atone for that, I *will* call a Gmail whiff on myself:

Top priority indeed - sigh. I'll try to be on my game next week...

If you find an #ensw piece that qualifies for hits and misses - in a good or bad way - let me know in the comments as Clive (almost) always does. Most Enterprise hits and misses articles are selected from my curated @jonerpnewsfeed. 'myPOV' is borrowed with reluctant permission from the ubiquitous Ray Wang.

Image credit - Waiter Suggesting Bottle © Minerva Studiom, Overworked Businessman © Bloomua, Businessman Choosing Success or Failure Road © Creativa - all from Fotolia.com.

Disclosure - Oracle, Workday, New Relic, ServiceNow, Unit4 and Salesforce are diginomica premier partners as of this writing.