MyPOV: The Google Cloud outage caused huge annoyance to people like me who should have known better than to attempt to work on Sunday.
predictable PR slog and scramble sanctimonious language about service slowdowns was a crudfest. We all know slowdowns are probably worse than outages (outages are better because then you give up, instead of squandering an afternoon in "still waiting" error mode).
But Kurt takes the outage lessons in a more important direction, challenging those rushing to cloud judgment. One huge reminder for cloud architects, Google or otherwise: redundancy matters. Kurt:
The domino effect on other public services highlights the need for system and application architects to put much more effort into designing resilience and redundancy into cloud deployments and not assume that cloud services are an utterly reliable resource.
But Kurt pushes back against the knee-jerk PR flood of the multi-cloud krishnas:
Although I’m a big believer in the long-term efficacy of multi-cloud designs, I agree with Andreessen Horowitz Board Partner Steven Sinofsky that reflexively chanting multi-cloud in this case is unwarranted. Not only is the track record of Google, AWS and Azure much better than the availability of most enterprise infrastructure, but the length of enterprise IT’s typical scheduled downtime, which isn’t part of Google’s vocabulary, often dwarfs that of unplanned events.
Kurt outlines more affordable tactics for failover, such as multi-region redundancy. A hierarchy of uptime needs dictates the expense and complexity necessary. Kurt concludes:
For organizations adversely affected, leaping to the most complicated, costly, gold-plated multi-cloud design isn’t the proper response when there are less drastic options to building resilient cloud infrastructure.
I've always believed the multi-cloud argument is less about outage protection via redundancy, and more about the strengths of each cloud, and lock-in avoidance. But I'd also suggest that for Google's Enterprise Cloud dream team of Thomas Kurian and Rob Enslin, Google is going to need a much humbler tone if/when they do have to communicate about their own errors in the future. Enterprises expect outstanding service, not PR-washed attempts to downplay inconvenience after the fact.
Diginomica picks - my top stories on diginomica this week
- Store Wars - three retail empires trying to strike back with shops at the heart of their omni-channel strategies - omni-channel is a
brutal buzzword in the best of timeswork in progress, but as Stuart reports in his latest retail roundup, at least some retailers are set on turning stores into an omni-channel asset.
- The benefits of open source and community - the view from the trenches - Barb parses stats on how to derive value from open source - and how to get into trouble.
Vendor analysis, diginomica style. Here's my three top choices from our vendor coverage:
- CFOs and business leaders on the quest for a 'single source of truth' - Michelle with a nifty roundup of lessons from FinancialForce customers/finance leaders. One keeper: "Using a platform that puts the master customer record at the center and has a strong ecosystem of vendors and integrators building on it goes some way towards easing the journey."
- JLL's journey of change - a conversation with Rose Hayes - Den posted a fresh use case from Workfront Leap London: "JLL is using technology to organically develop a loosely coupled organization that optimizes itself around work that's valuable while incrementally eliminating busywork."
- SuccessConnect EMEA - 'Largest in history' HR transformation at HSBC - It was a SAPpy kind of week on diginomica, with Phil posting missives like this one from SuccessConnect EMEA. Den and Brian continued their vigorous Elliott Management series with SAP and Elliott - 12 open questions and 4 action plan items. Meanwhile, I posted a transformation-first use case: Bombardier's CIO on why digital transformation is integral to SAP S/4HANA - and competing with aerospace giants.
MongoDB binge: we officially welcomed MongoDB as a partner this week (Derek did the honors). With developers at the heart of its strategy, MongoDB kicks off with What 90,000 developers have to tell us. Stuart breaks down the latest numbers, and how MongoDB sees the cloud apps market unfolding in New realms for MongoDB as customers engage with the next generation of the Database Wars.
A few more vendor picks, without the quotables:
- Coupa CEO Rob Bernshteyn - we've earned legitimacy from the enterprise buyers in the spend management space - Stuart
- Zoho CEO - economies of scale are illusory; there are better ways of creating customer value - Jon
- Parkinson’s UK improves personalized client support with Salesforce Service Cloud - Madeline. Also see: Stuart's Service Cloud narrows the gap on Sales Cloud as Salesforce taps into a CEO agenda for a growth era.
- Alfa Systems uses Workday to support business growth - Mark
Jon's grab bag - Neil demonstrates the reach of graph databases (and their AI-enabled potential) via a tour of the funky side in Graph analysis - some off-the-wall use cases (I liked the exposure of corruption via the Panama Papers). Finally, if you're in the mood for a
cathartic snarkfest deconstruction of 5G hype, strap on your gamer glasses, and check my ludicrous press release awards - "5G is pure awesomeness" edition.
Best of the rest
Lead story - Dell plunges, Nutanix struggles and MapR circles the bowl
MyPOV: A series of "bad news" tech stories delivered hard lessons. Start with Dell's stock plunges as server and storage sales slump. The lesson? Not all hardware sales are created equal. SiliconAngle quotes Constellation's Holger Mueller:
Analyst Holger Mueller of Constellation Research Inc. said Dell’s problems stem from the fact that it’s facing more headwinds as enterprise workloads move to the public cloud. Dell has been unable to establish itself as a major supplier to public cloud providers, he said, with the exception of some investments by its long-term partner Microsoft Corp.
Will the Dell-VMware "hybrid cloud" push make a difference, time will tell. Headwinds hit Nutanix also: Nutanix stock crumbles on revenue miss, lower guidance. SiliconAngle's stock analysis felt
clickbaity hyperbolic on both stories, but for Nutanix, the killer question looms. Is the current stock struggle about the conversion to subscriptions (their official narrative) or about companies with deeper pockets encroaching on their hyperconvergence?
Next up: the significantly more dire situation over at MapR: MapR's future in jeopardy, layoffs loom. As per Searchdatamanagement, cloudy trends loom large:
A general trend toward cloud-based big data implementations has challenged MapR and other players associated one way or the other with the Hadoop movement. The company's inability to quickly gain further financing or close such a deal now seems to encumber its once promising outlook.
This isn't a death knell for big data hype - as Constellation's Doug Henschen points out to Searchdatamanagement, the need to crunch big data volumes hasn't gone anywhere - but it raises the question: how far will the on-premises side of big data adoption go? Cloudera and Hortonworks seem better prepared to ride out the market waves than MapR.
- Google to Acquire Looker: First Salvo in a New Round of BI and Analytics Competition - Speaking of Henschen, he had the best analysis of Google's Looker purchase, at the price tag of $2.6 billion.
- New Research: Many Enterprise Buyers Resigned to Failure - Gartner's Hank Barnes reveals disconcerting aspects of his teams' new research on buyers: "Being fine with buying and vendor experience and then having a failing project is not good. It’s indicative of a culture of complacency."
- SAPPHIRE 2019 and Qualtrics - SAP trackers will dig Steve Bogner-and-gang's podcast review of SAP's latest show (and acquisition). Also see UpperEdge's advisory: The Push for Qualtrics Adoption: What to Expect from SAP.
- The March of the Lemmings – "Supply Chain Shaman" Lora Cecere has some tough love for us on Sales and Operations Planning, via new data points: "The effectiveness of S&OP declined over the past three years for manufacturing companies greater than 5B$ in annual revenues."
- Microsoft and Oracle link up their clouds - frenemies, co-optition or bust.
- LabCorp: 7.7 Million Consumers Hit in Collections Firm Breach - Krebs raises the warning that more third party health data breaches are likely on the horizon.
- Some thoughts on evaluating job opportunities - Vijay Vijayasankar has some thoughtful angles on the "should I stay or should I go" dilemma.
So one of the most data-ignorant, daffy waste of
taxpayer dollars legal time in the last year was mercifully reversed: Coffee health benefits: California says it does not pose a cancer risk. Speaking of squandering cash, via reader Clive, we have this aromatic investment from Microsoft: Microsoft Launches Xbox-branded Shower Gel, Deodorant, Body Spray.
Via Den Howlett, we have this under-motivated lunch offering via "Youhadonejob":
On the menu today, macaroni and fuck it. pic.twitter.com/UZDCi74j7J
— You Had One Job (@_youhadonejob1) June 7, 2019
Afraid we can't call Microsoft heroes on this one:
Microsoft Deleted a Massive Facial Recognition Database, But It's Not Dead https://t.co/6NFJ8iIGZF
-> won't win a privacy heroes award for this one
— Jon Reed (@jonerp) June 8, 2019
This database has already been captured and shared, so Microsoft looks more self-serving than heroic. But the
I hate I'm addicted to your platform "stay classy while you leverage our data" award this week goes to Amazon:
Amazon’s Doorbell Camera Company Is Using Security Video For Ads. That May Only Be The Beginning. https://t.co/itWYHCN60A
— Jon Reed (@jonerp) June 8, 2019
I was going to elaborate on "yuk," but there isn't really anything more to say. See you next time...
If you find an #ensw piece that qualifies for hits and misses - in a good or bad way - let me know in the comments as Clive (almost) always does. Most Enterprise hits and misses articles are selected from my curated @jonerpnewsfeed. 'myPOV' is borrowed with reluctant permission from the ubiquitous Ray Wang.