Enterprise hits and misses - the future of work meets the fractured employee experience, event producers get a love letter, and hyperscalers get a weight check

Profile picture for user jreed By Jon Reed March 15, 2021
This week - the future of remote work gets clearer, but what do we do about the fractured employee experience? Tips for dealing with cloud vendors get aired as hyperscalers weigh in. Digital passports, vaccines, blockchain, and... me? I think a whiff is in order.


Lead story - The fractured employee experience - where does the future of work go from here?

A couple days ago, I took one of my typical shots at Amazon for their Orwellian attitude to their own employees wacky approach to career opportunities, where delivery drivers are literally peeing in bottles to make their quotas:

Well, Brian was already no the case with The incredible, fractured Employee Experience - is EX ready for primetime? He writes:

The one word that shouldn’t be present in describing employee experience is friction. Friction occurs when your jobseekers, alumni and employees are struggling to get answers, get something accomplished or be respected as a human being. Friction can be caused by obtuse leaders, confusing technology, a lack of access to subject matter experts, indifferent colleagues, a bad culture and more. You can’t be having a great employee experience if your work experience is full of those things.

One thing we know: throwing sexy tech and EX happy talk at this problem isn't going to cut it (see: Amazon). So is Brian hopeful about EX? For now, he's playing wait-and-see, given that ERP and HR vendors aren't ready to deliver on a well-thought EX solution:

Niche vendors will continue to offer up pieces of the solution and large vendors will try to duct-tape a number of application enhancements together and market it as an EX solution. These efforts will likely not be as robust as employers need. Worse, vendors won’t take on the psycho-boss problem as that boss could be the software buyer. Bottom line - you should expect no clear leaders for now, but let’s remain hopeful.

Meanwhile, if EX vendors get this done, they'll have to accommodate a range of workforce deployments, something Derek calls out in Mixed response from global companies on work from home opportunity Though some companies are vocal in their determination to head-back-to-office, Derek raises the caution flag:

If you've got the opportunity to work for a firm that offers you flexible working versus one that requires you in the office full time, which would you pick? And these companies are nothing without their talented people. There will be more of this in the months to come and the decision to embrace WFH is just the first step. Then comes the challenge of adopting and embedding collaborative digital frameworks that are sustainable over the long term.

What will those tools will look like? Hopefully better than the collaboration-by-desperation suite we've cobbled together today. Martin gets strategic in  Planning for the Future of Work - how remote thinking is helped by a wrestle with Pestle. However enterprises choose to respond, Martin cautions:

Companies will, however, also need to take full account of the fact they are off-loading some of the responsibility for meeting such goals onto remote workers of all types, who should not then be left to carry the burden unsupported.


Diginomica picks - my top stories on diginomica this week

Vendor analysis, diginomica style. Here's my three top choices from our vendor coverage:

A few more vendor picks, without the quips:

Jon's grab bag -  Simulations, data crunching, audio and video analytics? Yep, that's the cutting edge of car racing today, as in Jaguar Racing super-charges its data analytics strategy in a race to the finish. That leads Jess to write: "You don’t have to be a massive petrolhead to find Formula E pretty interesting."

Meanwhile, Derek urges a post-COVID-19 management philosophy shakeup in People need to be at the centre of your post-COVID-19 digital strategy. Key point on "modern learning and development" - not easy to accomplish with a more distributed workforce.

Finally, I wrote another love letter to event producers continued with my vinegar-laced virtual event series in Virtual event highs and lows - with hybrid events on deck, enterprise events remain a baffling failure of imagination. But I did work in the secrets of a high point, courtesy the ZohoDay analyst event.

Best of the enterprise web

Waiter suggesting a bottle of wine to a customer

My top seven picks

Overworked businessman


Tough setbacks this week: a Man in Cork court accepts that bicycle with leaf-blower attached is no longer a bike. Oh, and: Fugitive comes out of hiding to buy new 'Call of Duty' video game, police say. No word from the fugitive on whether the game was worth it.

As someone who is all done with "our self-driving future" hand waivers, I relished this one a little bit:

Oh, and Sue Keohan passes along this case of misplaced ambition:

And yeah, more fun with Gmail filters (and PRs):

Finally, I was all set to call out the purchase of a $69 million jpeg as a whiff (as well as the blockchain undertones). But, to be fair, this is a good blockchain use case, and, I can't believe I'm typing this, perhaps the best news for visual/digital media artists in a long time.

We'll see...

If you find an #ensw piece that qualifies for hits and misses - in a good or bad way - let me know in the comments as Clive (almost) always does. Most Enterprise hits and misses articles are selected from my curated @jonerpnewsfeed. 'myPOV' is borrowed with reluctant permission from the ubiquitous Ray Wang.

Image credit - Waiter Suggesting Bottle © Minerva Studiom, Overworked Businessman © Bloomua, Businessman Choosing Success or Failure Road © Creativa, Loser and Winner © ispstock - all from Fotolia.com.

Disclosure - Oracle, Workday, Zoho, Salesforce, ServiceNow, and IFS are diginomica premier partners as of this writing.

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