MyPOV: I've mocked AIOps as a pernicious, most unwelcome buzzword that implies cure-alls where none exist, while giving a fresh head of steam to spray-and-pray PRs who could have used a bit of
sobriety cold turkey from buzzword mischief. But I've never disputed the utility of the concept, and in his latest piece, Kurt makes the careful case. He differs with Gartner and "marketing mavens," however, in this important respect:
AIOps isn't a platform or product category, but a feature that can infuse many different types of IT operations tasks and software products. In this light, AIOps isn't something you buy, but a capability you seek when evaluating products.
After slicing and dicing fresh AIOps survey results and project challenges, Kurt concludes: "AIOps is a natural evolution of IT infrastructure and application management software that incorporates machine and deep learning, a class of algorithms with demonstrated excellence in ":
- Digesting massive quantities of data to find and tag patterns
- Correlate seemingly unrelated events and features
- Flag outliers
- Set baselines for normal operations and
- Ascertain the probabilistically optimal set of steps to fix problems
As such: a welcome evolution of IT. A feature, not a platform. Useful, not project pixie dust.
Vendor analysis, diginomica style. Here's my top picks from a wacky-and-fascinating week of
event hashtag overdose enterprise happenings:
diginomica on ServiceNow's Knowledge19: Derek and Jessica rocked Knowledge19 with coverage across corporate strategy, use cases, and workplace diversity. You'll want to check our full Knowledge19 archive, but here's a few picks for starters:
- CEO John Donahoe explains why ServiceNow delivers the value in a multi-platform cloud environment - Derek's sit down with Donahoe delves into how ServiceNow has successfully expanded from its ITSM play into HR, CSM, security and "white space" cloud workflows.
- Veolia cleans up applications portfolio to assist its digital transformation journey - this use case from Jess puts the use of ServiceNow in a transformation context.
- ServiceNow’s Chief Talent Officer talks diversity, inclusion and why making people uncomfortable is a good thing- Derek's piece gets to the essence of it: pushing for diversity means getting out of comfort zones: "If you think about creating a high performing, healthy company - being uncomfortable is a good thing."
diginomica on Sapphire Now 2019: Phil, Madeline and I were on the ground in Orlando; Den was
in his batcave in the commentary cloud for this one, lobbing tweets from undisclosed locations. "Something has changed," said Dick Hirsch on our Sapphire Now wrap podcast. Yes - but what? That's the thread across our coverage.
- How BMW manages the customer's dealer experience - Qualtrics use case and analysis from Phil.
- Coke’s secret IT formula revealed - ditch waterfall for DevOps - DevOps at Sapphire Now? Madeline found a good 'un.
- SAPPHIRENow 2019 - Co-founder Plattner's trip Back to the Future - One of several important keynote reviews from Den Howlett, who was en fuego from the cheap seats.
- SAPPHIRENow 2019 in review - Dick Hirsch on SAP's big change in cloud strategy and more - Here's Hirsch's six takeaways, and my wrapper on a hectic/notable - and occasionally absurd - week.
And the shows rolled on:
- Workfront - a growing firm in an important space that could get crowded - Brian filed his update from Workfront's Leap user (and analyst) event: "The success of Land/Expand is evident but Workfront may want to press its partners to develop more transferable solutions (e.g., vertical extensions) and to help close ever larger, enterprise deals from the get-go."
- CommLive19 - FinancialForce makes ready to walk the customer-centric talk - Michelle Swan updates on FinancialForce's cloud ERP and PSA pursuits at their annual user event. The big news? The launch of Accelerate, a new "connected product and services experience framework" that aims to help customers get more out of their FinancialForce implementation."
- Build 2019 - Nadella pitches a crowd-pleasing 'holy trinity', but stays close to the core engineer audience - Stuart reports on the kickoff of Build 2019, one of the key events in Microsoft's
extravagant endlessrobust event calendar: "Amid all the ‘bleeding edge’, there as also an encouraging focus on the role of business applications and specifically Microsoft Dynamics 365."
Jon's grab bag - Neil is feeling sentimental about OLAP, he thinks you should too. Neil then unfurls Ten rules for business models, one of the more important BI posts I've read this year: "In our experience, the biggest paybacks in BI come from modeling, not just reporting." Meanwhile, Stuart rolled out more nifty Zoho use cases, e.g. Healing the CRM scars with a human approach to automated sales processes at Lincoln West.
Best of the rest
Sig "Thingamy" Rinde - a tribute and manifesto
MyPOV: Last week Sigurd Rinde, early instigator of enterprise blogging, master of the unexpected question, underminer of lazy enterprise assumptions and dedicated family man, passed away all too soon. Way back in 2007, Rinde published his ten point thingamy manifesto. You won't agree with all of it - that was never the point. But it's uncanny how much of it still resonates - and isn't yet resolved.
Here are five of my thingamy manifesto faves:
- The Organisational Hierarchy is kaput - as single purpose executor of the Business Model it requires reorganisation every time you need to get better, an utterly futile exercise most of the time. Replace it.
- Managing is a waste of time. Leadership I need, getting out of bed in the morning I can do myself.
- Legacy software models the "way we always did things" - usually a model from the days of paper, quills and desks. Model reality instead.
- Accounting was "invented" in 1573 1494 using paper and quills, dump it and let the IT system that delivers the flows capture the real data and display it any way you want real-time.
- Budgets are completely silly. You know nothing about the future so forget it and leave such to soothsayers and magicians.
Then, long before the IoT buzzword was a marketing candy cane, we have the prescient:
Documents and forms are bad - they only document "what things happen," creating reconciliation, errors and rigid processes. Let the thing itself capture what happens to it.
And then the flow:
Flow is everything - flow is relationship, flow is knowledge, flow is context and flow creates value. Your business is all about flows, never forget it. Build the flows, then better the flows to better the value and your margins. Do it, then do it again, then do it more. Think extreme Business Planning.
Bike on, Sig. We were never going to catch up with you anyway.
- Empathy-Driven Development: How Engineers Can Tap into This Critical Skill - “If you don’t take the future reader into consideration by clearly communicating your reasoning, you’re creating problematic legacy code."
- Workday Unifies Approach to Machine Learning, Analytics and Planning - Constellation's Doug Henschen with an instructive contrast of Workday's ML approach versus other vendors.
- The pros and cons of activist investors - a McKinsey podcast (and transcript) on a timely topic that more enterprise vendors will be contending with in the years to come (paging SAP on line one).
- The OpenStack Opportunity - RedMonk's Stephen O' Grady on OpenStack's Summit's rebirth as the Open Infrastructure Summit, and why this is more than a name change.
- Steve Singh stepping down as Docker CEO - Ron Miller on one of the more intruiging executive tenures in recent years.
- World Economic Forum to define blockchain for supply chain deployment - bonus points to Enterprise Times for not hyping up the state of enterprise blockchains. We might be a million slide decks in, but it's still early days.
- LOVE is the secret ingredient of leading turnarounds - I don't expect Vijay Vijayasankar's "LOVE" acronym to catch on - though I've heard worse (no CDP for me please). But the concept has merit: LOVE in this context is Level Set + Operational Efficiency + Valor + Execution Excellence.
Figures that the real self-driving pioneers would be from Florida:
Florida man caught driving from sunroof https://t.co/wqAUwjcSph
-> maybe not the best advert for our self-driving future :) cc: @finnern
— Jon Reed (@jonerp) May 12, 2019
Then there is The Register, going all-in on the headline but raising a real problem:
Panic alarms meant to keep granny safe prove a privacy fiasco https://t.co/pVOn0YA1VE - sensational headline but real problem
"And so it is possible to send a reset command to the device – if you know its SIM telephone number – and restore it to factory settings"
— Jon Reed (@jonerp) May 12, 2019
And, it's not often that spammers get a dose of what they dish out:
An unsecured SMS spam operation doxxed its owners https://t.co/uhK5JSLSpW
-> lowest common denominator spammers got hacked - works for me.
— Jon Reed (@jonerp) May 11, 2019
Unhackable, immutable - this list goes on:
'Unhackable' encrypted flash drive eyeDisk is, as it happens, hackable https://t.co/LiTD54jIj3
-> add "unhackable" to the list of tech braggadocio terms never to be used, along with "immutable" (blockchain brag)
— Jon Reed (@jonerp) May 10, 2019
Finally, we have the 25 most absurd job titles in tech. As for my number one, I'm having a hard time choosing between Weekend Happiness Concierge (CX yuckus vomitus), SVG Badass and Software Ninjaneer. You?
If you find an #ensw piece that qualifies for hits and misses - in a good or bad way - let me know in the comments as Clive (almost) always does. Most Enterprise hits and misses articles are selected from my curated @jonerpnewsfeed. 'myPOV' is borrowed with reluctant permission from the ubiquitous Ray Wang.