Enterprise hits and misses - an eventful week to remember, and a Thingamy who won't be forgotten

Profile picture for user jreed By Jon Reed May 12, 2019
This week - we take on one of the nuttiest event weeks of the silly season, inundating you with our best stuff across time zones. And, I pay tribute to one of the best enterprise instigators and thorny questions specialists that ever thwarted a press conference. As always: your whiffs.

King Checkmate

Lead story - Why AIOps is a feature, not a silver bullet by Kurt Marko

MyPOV: I've mocked AIOps as a pernicious, most unwelcome buzzword that implies cure-alls where none exist, while giving a fresh head of steam to spray-and-pray PRs who could have used a bit of sobriety cold turkey from buzzword mischief. But I've never disputed the utility of the concept, and in his latest piece, Kurt makes the careful case. He differs with Gartner and "marketing mavens," however, in this important respect:

AIOps isn't a platform or product category, but a feature that can infuse many different types of IT operations tasks and software products. In this light, AIOps isn't something you buy, but a capability you seek when evaluating products.

After slicing and dicing fresh AIOps survey results and project challenges, Kurt concludes: "AIOps is a natural evolution of IT infrastructure and application management software that incorporates machine and deep learning, a class of algorithms with demonstrated excellence in ":

  • Digesting massive quantities of data to find and tag patterns
  • Correlate seemingly unrelated events and features
  • Flag outliers
  • Set baselines for normal operations and
  • Ascertain the probabilistically optimal set of steps to fix problems

As such: a welcome evolution of IT. A feature, not a platform. Useful, not project pixie dust.

Vendor analysis, diginomica style. Here's my top picks from a wacky-and-fascinating week of event hashtag overdose enterprise happenings: 

diginomica on ServiceNow's Knowledge19: Derek and Jessica rocked Knowledge19 with coverage across corporate strategy, use cases, and workplace diversity. You'll want to check our full Knowledge19 archive, but here's a few picks for starters:


diginomica on Sapphire Now 2019: Phil, Madeline and I were on the ground in Orlando; Den was in his batcave in the commentary cloud for this one, lobbing tweets from undisclosed locations. "Something has changed," said Dick Hirsch on our Sapphire Now wrap podcast. Yes - but what? That's the thread across our coverage.

And the shows rolled on:


Jon's grab bag - Neil is feeling sentimental about OLAP, he thinks you should too. Neil then unfurls Ten rules for business models, one of the more important BI posts I've read this year: "In our experience, the biggest paybacks in BI come from modeling, not just reporting." Meanwhile, Stuart rolled out more nifty Zoho use cases, e.g. Healing the CRM scars with a human approach to automated sales processes at Lincoln West.

Best of the rest

Photo by Tom Raftery

Sig "Thingamy" Rinde - a tribute and manifesto

MyPOV: Last week Sigurd Rinde, early instigator of enterprise blogging, master of the unexpected question, underminer of lazy enterprise assumptions and dedicated family man, passed away all too soon. Way back in 2007, Rinde published his ten point thingamy manifesto. You won't agree with all of it - that was never the point. But it's uncanny how much of it still resonates - and isn't yet resolved.

Here are five of my thingamy manifesto faves:

  • The Organisational Hierarchy is kaput - as single purpose executor of the Business Model it requires reorganisation every time you need to get better, an utterly futile exercise most of the time. Replace it.
  • Managing is a waste of time. Leadership I need, getting out of bed in the morning I can do myself.
  • Legacy software models the "way we always did things" - usually a model from the days of paper, quills and desks. Model reality instead.
  • Accounting was "invented" in 1573 1494 using paper and quills, dump it and let the IT system that delivers the flows capture the real data and display it any way you want real-time.
  • Budgets are completely silly. You know nothing about the future so forget it and leave such to soothsayers and magicians.


Then, long before the IoT buzzword was a marketing candy cane, we have the prescient:

Documents and forms are bad - they only document "what things happen," creating reconciliation, errors and rigid processes. Let the thing itself capture what happens to it.

And then the flow:

Flow is everything - flow is relationship, flow is knowledge, flow is context and flow creates value. Your business is all about flows, never forget it. Build the flows, then better the flows to better the value and your margins. Do it, then do it again, then do it more. Think extreme Business Planning.

Bike on, Sig. We were never going to catch up with you anyway.

Honorable mention


Overworked businessman


Figures that the real self-driving pioneers would be from Florida:

Then there is The Register, going all-in on the headline but raising a real problem:

And, it's not often that spammers get a dose of what they dish out:

Unhackable, immutable - this list goes on: 

Finally, we have the 25 most absurd job titles in tech. As for my number one, I'm having a hard time choosing between Weekend Happiness Concierge (CX yuckus vomitus), SVG  Badass and Software Ninjaneer. You?

If you find an #ensw piece that qualifies for hits and misses - in a good or bad way - let me know in the comments as Clive (almost) always does. Most Enterprise hits and misses articles are selected from my curated @jonerpnewsfeed. 'myPOV' is borrowed with reluctant permission from the ubiquitous Ray Wang. 

Image credit - Overworked Businessman © Bloomua, King Checkmate © mystock88photo - all from Fotolia.com. Photo of Sigurd Rinde by Tom Raftery, @tomraftery.

Disclosure - SAP, Oracle, ServiceNow, Workfront, FinancialForce, Workday and Salesforce are diginomica premier partners as of this writing.