UK daily deals site Wowcher has improved customer service call handling with a contact center service from fast-growing cloud provider NewVoiceMedia
Big Data is the ‘secret sauce’ that helps Netflix continue to develop and deliver popular content at a price point that appeals to its subscribers.
The 'customer science' company spends its time analysing customer data for the likes of Tesco, Coca-Cola and Macy's and is currently planning a huge change management programme.
Transport for London has said that it doesn't believe that Uber is currently breaking the law and that it will not be taking any action against the disruptive application.
For Plan International, talent management is about performance, but it could also be the difference between life and death for the children the charity seeks to help.
Nick Dutch, head of digital at Domino's, was speaking this week at the Marketing Week Live conference where he explained how the company is trying to get consumers to not just buy via mobile, but to also interact with the brand.
It’s a dilemma faced by many luxury brands, including La Prairie: how can they deliver the same high-end experience and personalised service online that customers get when they buy their product in an exclusive department store?
Andrew Towers, head of product development at thetrainline.com, was speaking this week at Marketing Week Live in London and provided an impressive insight into the company's web development.
Andreas Hindelang, Puma's head of e-commerce for Europe and the Middle East, was speaking at the etail conference in London this week about restructuring to suit local needs.
Paul Boyns, the broadcaster's head of infrastructure strategy, was speaking at Cloud World Forum in London last week and said the BBC may also introduce its own internal cloud catalogue.
Does big data innovation in health care live up to the hype? Our recent batch of Sapphire Now videos brings promising stories to light - and warns of obstacles that lie ahead.
Thomas Mayer, Lotus F1's Chief Operating Officer, was speaking this week at Cloud World Forum in London and explained how the cloud can bring not only cost savings, but a competitive advantage.
Delivering high-performance gaming gear to give competitive edge requires high-performance collaboration between employees spread over four continents, says SteelSeries’ CIO Rune Berendtsen.