Kempinski Hotels was firefighting to deal with requests for support from 73 properties worldwide, so went to market to look for an ITSM solution.
The bank hopes that if it sends its Digital Eagles out into the community to train those that aren't yet digitally literate, it will benefit them in the long run.
Product director Mike Walters paints an intimidating picture for merchants that want to get ahead of the curve, but are faced with an incredible amount of options.
Mobile and network operators are having to tap into OTT application deals to salvage declining revenues in SMS and voice.
Social media as an HR tool may seem an odd juxtaposition but at global learning and publishing group Pearson it plays a crucial role.
The social network has a lot of information on us and it knows how to use it
Chief Executive Jim Mullan explains how the cloud giant is helping it better understand its sellers
Williams and Sonoma literally had no idea what it wanted to use for its international plans and so went to market with an RFP asking for 'retail in a box'.
Following the disastrous launch of the Obamacare website, Texas State could teach the rest of the US a thing or two about online transactions