When the board of directors at the Dutch online greetings card company balked at investing in yet another Oracle database license, development manager Jan van der Veen went in search of an entirely fresh approach.
The group's retail and strategy director explains how everything is now designed around the customer
British retailer John Lewis Partnership has launched a technology incubator programme, JLab, with a view to satisfying today’s demanding, multi-channel customer. CIO Paul Coby is on the front line.
As retail giant Tesco cuts back on opening physical stores and focuses on expanding its multichannel capabilities, the emphasis is shifting towards the nexus point between digital and offline.