Boots' director of digital and loyalty explains that retailers have a big challenge on their hands
By using cloud-based BI from Birst to identify the behaviors that distinguish its highest performing direct-sales consultants from the rest of the field, skin care range Rodan + Fields’ CEO Lori Bush is developing training programs to help other agents replicate their success.
Fast Company’s Matt Mankins is not your stereotypical CTO. Here's how he led his team into the cloud.
How content and big data business The Weather Company implemented Google Apps to help keep pace with its digital transformation
Hyperion Insurance Group isn’t your average insurance company, and its new CIO David Jack certainly doesn’t intend to be the average insurance-company CIO.
Field marketing agency Big Picture uses the soon to be VMWare acquired AirWatch MDM to help it safely speed the information flow to and from its agents in retail stores
The establishment of a development team in Shoreditch will enable William Hill to hire the very best online and mobile talent, says CTO Finbarr Joy.
In the first of her weekly profiles, Jessica Twentyman talks to Paul Clarke, CTO at online grocery store Ocado, about the challenges of recruiting the right team to support the company's growth plans.
Ryanair wants to be loved and it's spending on digital investment to achieve that. But can it learn to love the customer first?
I was flabbergasted when British Gas dealt with a holiday problem courteously and efficiently after its web app let me down
Here's my rundown of the best of the enterprise customer experience on diginomica in 2013.