Tech provides home and community at student accommodation firm Vita
Apps, serverless and Salesforce form the tech trident for resident and business services at Vita
Use cases
Yorkshire Building Society offers members improved digital experience using low code
The use of OutSystems’ low code platform is opening up much faster app development and improved CX at Yorkshire Building Society.
BGL Group moved its contact centre fully online in 8 days as COVID-19 hit
UK digital insurance specialist BGL Group says Twilio was key to maintaining high levels of customer satisfaction and improving the customer experience.
Ford and Google team up to accelerate ‘connected vehicle experience’
Ford and Google will be creating a co-innovation team that will work with the cloud vendor’s technology to come up with new connected vehicle business models.
Generali UK CIO’s tech strategy is to ‘divide, conquer and integrate’
Yanna Winter continues four-year digital transformation programme at Generali UK, with move to 100% cloud-based environment.
Enterprise hits and misses - Workday and SAP acquire, Redditors shake up the Wall Street status quo
This week - Workday acquires for employee engagement; SAP acquires for process mining (and RISE). Consumer tech intrudes on our enterprise headlines, with GameStop trading disrupting the status quo, and Apple and Facebook disrupting each other over ad tech. As always, your whiffs.
HSBC - using AI to join the financial crime ‘dots’
It’s almost two years since the banking giant deployed a Global Social Network Analytics (GSNA) platform to better inform financial crime investigations
AWS helps power UK green electricity pioneer Octopus Energy
Unicorn “tech” energy Octopus says cloud key to its rapid success, allowing it to be agile and gain competitive operational efficiency
MeUndies turns to Pathlight for improved CX management
MeUndies is a fast growing online retailer that aims to change the way that we shop for underwear. It is using Pathlight to consolidate its customer experience data.
How Burton Snowboards faced off against COVID-19 supply chain upheaval with Infor Nexus
We're always on the lookout for stories of supply chains that got tested - and the lessons learned. NRF's Big Show Chapter 1 featured a dandy: the story of Burton Snowboards, and how a small-but-determined team adapted their global supply chain amidst the COVID-19 surge.
UPS rolls out ServiceNow ITSM globally in 27 weeks
UPS is a global pick-up and delivery business that is changing the way it services its customers and employees, with ServiceNow.
TSB takes ownership of IT and boosts compliance with ServiceNow
TSB has brought systems management back in-house, away from parent company Sabadell. ServiceNow is playing a key role in supporting the ownership of the bank’s IT.
Capital One closes its data centres and goes all in with AWS
Capital One has been undergoing a multi-year transformation to operate entirely out of the public cloud with AWS.
