Knowledge19 - ARM tackles ServiceNow upgrade challenges with automated testing
To deliver on the CIO’s mission of ‘invisible IT’, the microprocessor tech giant has reduced the time and cost associated with implementing the latest ServiceNow features
Archive: Use cases
Comic Relief switched from multi-cloud to serverless with AWS and saw a 93% cost reduction
AWS bill for March 2015 in multi-cloud was $83,000, and for March 2019 on AWS Lambda it’s $5000. Comic Relief explains why AWS has reduced stress for the charity.
Knowledge19 - Denny’s serves up custom apps on a ServiceNow platter
Restaurant chain orders replacement for an elderly Lotus Notes/Domino platform, so it can keep feeding franchisees a steady diet of modern features and functions
SAPPHIRENow 2019 - How BMW manages the customer's dealer experience
BMW has seen a big improvement in customer satisfaction by using Qualtrics to enable a more responsive customer experience - but will it save the industry?
Knowledge19 - Virgin Trains on track to reduce railway complexity with ServiceNow
Virgin Trains is one of the largest railway operators in the UK. CIO John Sullivan explains how the ServiceNow platform is being used to tackle disruption.
Lessons from a Drupal replatforming project - our own
Undertaking a Drupal replatforming project is no trivial affair. We share our experience using the Drupal platform
Profitability matters in cloud ERP - Tandem HR's journey towards business insights with Sage Intacct
Profitability is what we’re all after, but it’s not going to land in our laps. Finance teams have to change. Here’s what I learned about profitability measurement from Tandem HR’s standout presentation at Sage Intacct’s last user event.
Why prescriptive analytics matters - the view from Profitect customers
Prescriptive analytics has my attention. Most users don’t have time to assess data – they need exception alerts and next best actions. Here’s what I’ve learned talking to Profitect customers.
Omada Health uses digital smarts to ease the fight against chronic disease
How digital healthcare provider Omada Health uses behavioral science, connected technology and customer service in the fight against chronic disease
NICE Interactions '19 - How MAPFRE is using NICE to change call center performance management
Performance management is a topic that makes me wary. KPIs can dampen employee morale. But at NICE Interactions 2019, MAPFRE's Jeremy McKechnie told me a radically different story. He also weighed in on Predictive Behavioral Routing.
The CIO at Del Monte Foods, he says yes to IT cost savings from cloud migration
Working with Accenture, the company moved 200 servers and a sizeable application footprint to the Amazon Web Services cloud in just four months.
Zoholics 2019 show review - assessing Zoho's big market play and learning from Zoho Analytics customers
At the end of Zoholics day two, the big story remained the same: the rise of Zoho One. But the context deepened - from software pricing disillusionment to the need for savvy partners. Zoho Analytics stories resonated.
Unilever is using Google Cloud to help it create 1 billion one-to-one relationships with its consumers
We speak to Alex Owens, VP Global People Data Centres at Unilever, about how the company is using Google Cloud to better target its consumers.