Northumbrian Water Group CIO Nigel Watson on getting innovation to flow
CIO of one of the key UK water companies - Northumbrian Water Group - explains how to tap into new ideas
Use cases
Chevron rolls out ServiceNow for global IT operations in just 7 months
One of the world’s largest energy companies, Chevron, replaced BMC with ServiceNow for ITSM for thousands of users.
Planful Virtual Tour 2020 - Bose reveals lessons learned on the way to continuous planning
On the last day of Planful's Virtual Tour, I searched for proof points on continuous planning in the real world. A standout customer presentation from Bose showed what's needed in today's disrupted markets.
Securing the provision of antibodies - an interview with Abcam CSO Helen Rabe
Helen Rabe has unique security challenges compared to her peers, because of the nature and size of the Abcam business
Nordic bank DNB ASA centralises IT data with ServiceNow to reduce risk and boost compliance
DNB ASA hopes that the use of ServiceNow across IT will result in better credit and risk scores, meaning it has to keep less in financial reserves.
Planful Virtual Tour 2020 - how the Boston Red Sox finance team uses modern planning tools to rethink a disrupted market
Planful's Virtual Tour is underway. One standout so far: an unflinching story from the Boston Red Sox - and how their finance team is responding. Planning amidst uncertainty? Here's the questions they are tackling.
No need to call ‘cut!’ - Workplace from Facebook keeps the National Film and Television School teaching during COVID-19
During the current pandemic, students are still learning at the NFTS as Workplace from Facebook takes over in delivering remote training and education.
Swiss Re pursues strategy of ‘no more silos’ by expanding use of ServiceNow
Reinsurance giant Swiss Re started using ServiceNow in its IT function ten years ago. It’s ambitions since then for the Now platform have grown significantly.
Arup Group CIO on selecting AWS, GCP, Azure and Alibaba for its multi-cloud strategy
Arup CIO Rob Greig talks us through his strategy for multi-cloud, including how he ensures he has the right skills across the organisation.
PowerPlex 2020 - IoT pilot shaves costs in metal fabrication at MPI
In a session at PowerPlex 2020, Plex customer MPI explained how IoT has delivered practical outcomes for the heat treatment business of its metal fabrication group
Delivery failures from DPD exposes omni-channel fragility at Currys PC World
It's when things go wrong that you discover the extent to which retailers have thought through their CX processes. Once again we have an example of how it should not be done.
Retail giant 7-Eleven finds success with ServiceNow Customer Service Management
With over 60,000 stores around the world, 7-Eleven has a huge task in serving its customers. It has redefined its processes using the ServiceNow platform to do just that.
8x8 moves video meeting solutions to Oracle Cloud Infrastructure as number of users soar during COVID-19 pandemic
Integrated cloud communications platform 8x8 has reduced its network costs by 80% by moving to Oracle Cloud Infrastructure (OCI).
