We hear an awful lot about "transforming customer experience" these days, but it's rare to get a look under the architectural hood. In this diginomica exclusive, I share what I learned from Staples' CX push - and how Couchbase and microservices tie in.
Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work
Spring event standout - College Park Industries shows us how they are building the prosthetics of the future
Plex always comes through with an interesting shop floor tour, but College Park Industries was a standout. Here's an illustrated view of College Park's winning approach to prosthetic limb innovation and manufacturing.
Dubai Airports technology chief Michael Ibbitson discusses its use of Okta's identity platform and why the aviation industry should break up identity silos
Josh Bottomley, HSBC’s Global Head of Digital, speaks to diginomica about how the bank is shifting its digital focus towards rethinking the back-end.
Coupa Inspire 2019 - World Vision Canada on the art of modernizing procurement - and their views on Coupa Pay
Coupa Inspire day two found me digging into Coupa Pay and Community Intelligence. No better way to do that than on the show floor, where Coupa customer World Vision Canada shared the art of a successful procurement project.
Reducing friction, multi-cloud, boosting productivity and the future of work - 2019’s themes for the digital enterprise
Off the back of a number of events in Q2 2019, Derek du Preez shares his lessons learned on what vendors and customers see as the future challenges in the digital enterprise.
The coding boot camp is using NoSQL database provider, MongoDB, to help students identify where they need to spend more time and to create personalized learning pathways.
Neptune has built a mobile app to help Bloodmates reach more blood donors in an efficient manner. Here's the background.
One of the largest healthcare providers in the New York State area, Mount Sinai Health System, is using machine learning to give doctors, nurses and clinicians predictive insights to improve the patient experience.
Chris Evans, Platform Lead at Monzo, explains how the digital bank uses PagerDuty to schedule its engineers in response to an incident. He also explains the bank’s ethos to tech deployment.
The quest for a single source of truth may seem never-ending, but CFOs and business leaders find even small steps along the way can deliver ROI