Knowledge19 - Virgin Trains on track to reduce railway complexity with ServiceNow
Virgin Trains is one of the largest railway operators in the UK. CIO John Sullivan explains how the ServiceNow platform is being used to tackle disruption.
Archive: Use cases
Lessons from a Drupal replatforming project - our own
Undertaking a Drupal replatforming project is no trivial affair. We share our experience using the Drupal platform
Profitability matters in cloud ERP - Tandem HR's journey towards business insights with Sage Intacct
Profitability is what we’re all after, but it’s not going to land in our laps. Finance teams have to change. Here’s what I learned about profitability measurement from Tandem HR’s standout presentation at Sage Intacct’s last user event.
Why prescriptive analytics matters - the view from Profitect customers
Prescriptive analytics has my attention. Most users don’t have time to assess data – they need exception alerts and next best actions. Here’s what I’ve learned talking to Profitect customers.
Omada Health uses digital smarts to ease the fight against chronic disease
How digital healthcare provider Omada Health uses behavioral science, connected technology and customer service in the fight against chronic disease
NICE Interactions '19 - How MAPFRE is using NICE to change call center performance management
Performance management is a topic that makes me wary. KPIs can dampen employee morale. But at NICE Interactions 2019, MAPFRE's Jeremy McKechnie told me a radically different story. He also weighed in on Predictive Behavioral Routing.
The CIO at Del Monte Foods, he says yes to IT cost savings from cloud migration
Working with Accenture, the company moved 200 servers and a sizeable application footprint to the Amazon Web Services cloud in just four months.
Zoholics 2019 show review - assessing Zoho's big market play and learning from Zoho Analytics customers
At the end of Zoholics day two, the big story remained the same: the rise of Zoho One. But the context deepened - from software pricing disillusionment to the need for savvy partners. Zoho Analytics stories resonated.
Unilever is using Google Cloud to help it create 1 billion one-to-one relationships with its consumers
We speak to Alex Owens, VP Global People Data Centres at Unilever, about how the company is using Google Cloud to better target its consumers.
Zoholics 2019 review - Zoho One customer Purolite shares lessons on cloud adoption and adapting to change
Zoholics 2019 was a milestone event for Zoho, with important product announcements - and an upstart challenge to new rivals. Early highlights include these four lessons on cloud software transitions from Zoho One customer Purolite.
ICON CIO - telemedicine, wearables and AI could boost clinical-trial participation
At the Dublin-based contract research organization, CIO Tom O’Leary looks forward to using technology to make trials of life-changing and lifesaving drugs less burdensome to patients
McKesson on cloud, identity and the digital transformation of healthcare
US healthcare giant McKesson is moving to the cloud and digital as fast as it can - that means big changes in how it handles data security and identity
SuiteWorld19 - PetShop delivers pet food as a service for your pedigree chum
UK-based e-commerce venture PetShop delivers petfood as a service after moving its operations to NetSuite's cloud ERP platform