New collaboration with Red Hat seen as key to delivering on the original idea of its new online identity- a global ‘engagement platform,’ Planet 4
ZohoDay 2020 first take - how ONE Business Solutions humanizes and delivers their answering services with Zoho One
Analyst days are rich with information, but they are usually woefully scarce on customer interaction. At ZohoDay, Zoho turned that stereotype on its head. Here's what the diginomica team learned from one of the many customers present.
Acumatica Summit 2020 first take - Hartzell Construction on how modern construction ERP changed their business
My first review of Acumatica's annual user and partner Summit finds a cloud ERP company in confident growth mode - but not without its challenges. Here's my burning questions for the show - along with a fresh use case that shows how modern ERP impacts industry verticals.
Plastic pollution - away from the Trump v Thunberg war of words, can tech provide practical solutions?
Plastic pollution remains a huge part of the global environmental crisis. There are some positive tech initiatives that aim to tackle the problem.
Store tours put the happy retail talk from the show floor to the real world test. At Salesforce's Neighborhood Goods reception, I got a firsthand look at a new kind of department store, and learned why digital brands - and customers - find it appealing.
Misconceptions about range anxiety and charging points hold back electric vehicle (EV) adoption - Zero Carbon World is on a mission to change that
NRF 2020 - Target's CIO on the tech secrets behind Target's transformation - build features customers love, and abstract your infrastructure
The big theme of NRF 2020? Blurring the lines between digital and store. But to make that happen for customers, you better get the data - and the design - right. Target CIO Mike McNamara shares the tech approach behind Target's growth.
NRF 2020 - retail must take back control of its digital future, says Microsoft's Nadella as IKEA cuts loose from Amazon
"You cannot be cool by association with a tech vendor." Retailers need to build out and skill up their own digital stacks and not depend on third parties, such as a certain online behemoth...
It's time for my annual push through the retail tech hype in search of retail success. One big story: the revenge of the storefront, but with a big caveat. In my first NRF review piece, I break out the early highlights - and an instructive mobile use case from Office Depot.
If SaaS companies are serious about customer success, they better learn from Coupa's community intelligence approach
Customer success programs are a red hot topic - and not just for SaaS vendors. But what Coupa is doing with community intelligence pushes the conversation forward. Here's some illustrated use cases on the progress made.
Auto Trader’s Mohsin Patel talks through the data company’s journey from monolithic SQL systems to the public cloud with MongoDB Atlas.
Fall event highlight - Sage Intacct's SaaS industry customers reveal subscription business lessons - and results
Subscription business models are all the rage. But transitioning to subscriptions brings a slew of new challenges. Here's an illustrated review of a memorable keynote, packed with use cases, and lessons for change.
The organisation is using AWS for scale, speed and machine learning, helping to gain insights from terabytes of data on cells and genes.