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Next ‘24 - Discover Financial Services sees Google Cloud’s generative AI tooling as path to superior customer experience This article is sponsored by:

Discover is working with Google Cloud to build generative AI applications for its 10,000 contact center agents, helping them get access to the information they need more quickly.

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Why Amex GBT embraces AI with executive oversight This article is sponsored by:

Amex GBT has launched an ambitious program for adopting AI across engineering, customer care, finance, and the workplace. However, it is cautiously embracing these new technologies with awareness of look-out areas requiring executive oversight and humans in the loop.

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