Virgin Media: A good example of how NOT to do customer management This article is sponsored by:

I moved into my flat in London on the 8th of November last year and I still find myself without broadband, despite being promised it on three separate occasions by Virgin Media.

Interview: Transport for London's head of CX on leading the world in payments innovation This article is sponsored by:

Transport for London's Shashi Verma explains how that with over a billion annual passenger numbers, seamless payments is essential for the capital's network.

A look at global insurance provider JLT's cloud business case to get senior exec buy-in This article is sponsored by:

John Mayall, JLT's chief architect, explains at Cloud Expo Europe how cloud is changing the organisation and how he is getting management on-board.

First Mile goes extra mile so no customer goes to waste This article is sponsored by:

The foundation of L'Oreal's digital makeover This article is sponsored by:

Digital transformation is at the heart of L'Oreal's strategic make-over.

How the Brooklyn Public Library used data visualization to build a better library This article is sponsored by:

The Brooklyn Public Library tells the story of their digital journey (and analytics challenges), and how data visualization from Tableau changed their work.

Paddy Power places bet on APM in its race to DevOps This article is sponsored by:

End-to-end visibility into the performance of new code means that the Paddy Power DevOps team can spot problems - and fix them - before customers complain.

Don't try to beat Google or Amazon, go vertical - four lessons from digital publishers This article is sponsored by:

A stint at Digital Book World, New York City brought valuable insights from digital publishers making vertical moves that are changing their day-to-day business

Self-service HR ends tyranny of the ‘print, sign, scan’ loop for Mitsubishi UFJ This article is sponsored by:

Mitsubishi UFJ anticipates the simple life… once it’s ousted its multiple HR systems across multiple countries for a single, cloud-based Fairsail solution

Albemarle plans to split its BYOD costs with employees This article is sponsored by:

Corporate mobility programs can be an emotive issue. US-based chemicals company Albemarle is looking at a new way to share BYOD costs with employees

NRF 15 : eyewear firm Luxottica has vision of online customer experience This article is sponsored by:

Can eye care and shopping for eyewear become a completely digital, online experience? Luxottic is one company that can see how to do that

NRF 15: Rent-a-Center puts down deposit on omni-channel e-commerce This article is sponsored by:

US rent-to-own retailer Rent-a-Center is moving into an omni-channel e-commerce-driven future with Hybris. .

Banking on performance audit for employee development This article is sponsored by:

Jordan International Bank lays performance, compliance and training audit trail with employee development tool.