American Express has revolutionized its credit checks with machine learning
Payments giant American Express confirms AI is proving helpful, but keeps its ‘cards’ about what tools and software choices it has made to get there very close to its chest
More stories
Green Flag ditches five decades of IT heritage for a very new cloud identity
The move has enabled Green Flag, a 50-year-old insurance business, to “reinvent” itself as a FinTech
How the Internal Revenue Service is thinking about taxpayer-centric digital services
The Internal Revenue Service’s thinking about digital taxpayer services has been accelerated during the COVID-19 pandemic.
Gay social networking app Hornet upgrades Cassandra to improve community experience
Hornet worked with the DataStax Luna consulting service on Apache Cassandra, to improve storage requirements and free up resources for future development.
Atlanta Group CIO on digitizing insurance broker services
Insurance brokers Atlanta Group find customers more accepting of digital methods as the market changes
Using ServiceNow to make employee on-boarding an ‘experience project’ at Bristol Myers Squibb
Pharmaceutical giant Bristol Myers Squibb is using ServiceNow Lifecycle Events to support digital employee onboarding.
Levi’s virtual agent finds success by integrating with ServiceNow and Microsoft Teams
When COVID-19 hit and Levi shifted to remote work, the IT service desk looked to virtual agents as a way to support employees during the pandemic.
Triumph Motorcycles on a ride towards greater flexibility with Infor ERP
Triumph Motorcycles is an iconic global brand and it is transforming its underlying ERP and supply chain processes with Infor to build a closer relationship with its customers.
Kiwibank saves millions in productivity hours with ServiceNow CSM
Kiwibank is taking advantage of ServiceNow’s platform of platforms approach and is digitizing workflows across customer service management.
Recipe for success - scaling ServiceNow globally at Nestlé
Nestlé rolled out 20 applications on the ServiceNow platform across its global workforce of 270,000 people. It’s success has been guided by five pillars, which we outline below.
State of Delaware uses ServiceNow to process 64,000 unemployment claims in the first four weeks of COVID-19
The State of Delaware faced unprecedented pressure to process unemployment claims and administer benefits. It was able to stand up a new ServiceNow instance in a matter of weeks.
How Wacker Chemie is using data to transform a traditional chemical company into a digital one
“You can't digitalise a chemical product—but you can provide services around the production of that product that makes you more sustainable, efficient and more intelligent,” says the Wacker Chemie’s CIO
Inside Vodafone’s new global data platform, powered by Google Cloud
Telco giant Vodafone has embarked on a multi-year project that will also see it migrate its SAP systems to Google Cloud, so that it has a single view of company data.
Tech transformation take off - how business travel giant CWT navigates the COVID-19 pandemic
Rachel O’Brien, Chief Technology Transformation Officer, describes how the transformation plans changed and benefited CWT as the pandemic clouded global business travel
