How Slack swarming and reacji boost premier support at Zendesk
Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work
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Thinking about the impact of digital on the ‘bowels’ of HSBC bank
Josh Bottomley, HSBC’s Global Head of Digital, speaks to diginomica about how the bank is shifting its digital focus towards rethinking the back-end.
Coupa Inspire 2019 - World Vision Canada on the art of modernizing procurement - and their views on Coupa Pay
Coupa Inspire day two found me digging into Coupa Pay and Community Intelligence. No better way to do that than on the show floor, where Coupa customer World Vision Canada shared the art of a successful procurement project.
Reducing friction, multi-cloud, boosting productivity and the future of work - 2019’s themes for the digital enterprise
Off the back of a number of events in Q2 2019, Derek du Preez shares his lessons learned on what vendors and customers see as the future challenges in the digital enterprise.
Hovis CIO bakes in cloud for efficiency
Dominic Howson has a cloud, data and supply chain remit that is seeing Hovic rise from its divestment from Premier Foods.
San Diego Code School brings students a personalized learning experience using MongoDB
The coding boot camp is using NoSQL database provider, MongoDB, to help students identify where they need to spend more time and to create personalized learning pathways.
Neptune Festival 2019 - making the world a better place, the Bloodmates story
Neptune has built a mobile app to help Bloodmates reach more blood donors in an efficient manner. Here's the background.
MongoDB World 2019 - Using machine learning to improve patient care at Mount Sinai Health System
One of the largest healthcare providers in the New York State area, Mount Sinai Health System, is using machine learning to give doctors, nurses and clinicians predictive insights to improve the patient experience.
An inside look at how Monzo handles critical incidents and stays online
Chris Evans, Platform Lead at Monzo, explains how the digital bank uses PagerDuty to schedule its engineers in response to an incident. He also explains the bank’s ethos to tech deployment.
CFOs and business leaders on the quest for a 'single source of truth'
The quest for a single source of truth may seem never-ending, but CFOs and business leaders find even small steps along the way can deliver ROI
Bombardier's CIO on why digital transformation is integral to SAP S/4HANA - and competing with aerospace giants
One thing lacking from our recent SAP S/4HANA use cases: a transformation-first story. Well, consider that fixed. Here's how Bombardier lined up S/4HANA with their transformational push to differentiate.
SuccessConnect EMEA - 'Largest in history' HR transformation at HSBC
HSBC is coming to the end of an award-winning, 'largest in history' global HR transformation project involving 275,000 people worldwide on SAP SuccessFactors HCM and payroll
Kiosks, tobacco and change as BAT rolls out SuccessFactors
Rolling out across 180 countries meant delivering SuccessFactors in kiosks in some cases, but the big challenge for tobacco company BAT was bringing line managers on board
Hargreaves Lansdown CDO on the changing nature of customer experience
Chris Worle, Chief Digital Officer (CDO) at investment firm Hargreaves Lansdown, is thinking about how data can be used to change a client’s digital experience.