Putting digital transformation to the pandemic test - how Casey's convenience stores delivered for its customers
Readers know I'm not infatuated with the lofty phrases of "customer experience." But making a difference for customers in a world turned upside down - I'm up for that story anytime. Casey's convenience stores faced the pandemic economy head on, with the help of partners like SAP CX.
The reformed working-age benefits system, Universal Credit, has been being rolled out for a number of years - but faced an unprecedented test when COVID-19 hit.
NatWest’s head of Unix engineering says agile principles and employee-led networks can help boost employee experiences.
The CPG giant is almost three years into a technology change programme, which has been put to the test during the COVID-19 pandemic.
For the past 26 years StepChange has been working to help people manage their problem debt. A new COVID-19 service is being built with Pega for more short-term financial needs.
A session at Software AG's global conXion 2020 event gives insight into the impact of process mining at grocery retail giant Tesco
Pushing the limits of virtual collaboration - how ThoughtSpot used Zoom to drive the development of ThoughtSpot Cloud
Many companies underestimate how far online collaboration can go - not ThoughtSpot. Their story of building a major new product release - ThoughtSpot Cloud - via Zoom-based collaboration brings many lessons. Here's what I learned.
Quill, which helps low income school students improve their writing skills, discusses the impact of observability tools provided under New Relic's donation program
Software AG's global conXion event is underway this week. I seized the chance to dig into a customer story about real-world IoT. That's where we find out the true impact of the so-called Industrial IoT, and the challenges companies face along the way.
Team Rubicon, a US NGO that operates in disaster zones, is moving from a reactive to a preventative client services model, with the help of AI. CIO/CTO Raj Kamachee explains the how and the why.
Bank of America needed new insights into customers requesting mortgage holidays during the height of the COVID-19 crisis. It used Tableau to present the data.
Space agency NASA has created a visual framework to map the future of work and inform its talent agenda both now and into the future
How TIBCO is helping a charity grow to become a primary food `wholesaler’ (without the sales element) for hundreds of London charities that daily provide food for their clients