FinancialForceX - How Five9's services org saved 20k hours and grew revenue $3m
Cloud-based call center vendor Five9 put in a new FinancialForce PSA system last year and calculates it saved 20,000 hours and lifted revenue by $3 million
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MindFuel - PRÆSIDIAD shifts IFS ERP project focus from IT to business during COVID-19 lockdown
The lockdown across Europe gave PRÆSIDIAD the opportunity to take a step back and build business engagement for its IFS ERP project.
MindFuel - How luxury paint manufacturer Farrow & Ball shifted to digital during COVID-19
When COVID-19 hit, Farrow & Ball sold mostly through third parties. However, it has had to adapt its entire manufacturing strategy to redirect focus to online sales.
Democratising data at City Plumbing to personalise pricing and stay competitive
City Plumbing, part of the Travis Perkins group, is feeding data into a central Qlik platform in order to make better go-to-market decisions.
Powering up your business prospects post-pandemic - the AWS angle from Werner Vogels
Some exemplars from the Bezos bunch on how businesses can make fast starts and not go instantly bankrupt as they look for ways to kickstart their recovery from the pandemic.
Samsung UK & Ireland accelerates customer video support to beat lockdown
Use of online one-way video chat has proven such a success, Samsung’s online team see it as being a big part of support going forward
Workfront Leap 2020 - will Chief Work Officers take their place alongside CIOs and CMOs? Customers share their remote collaboration stories
Are we ready for Chief Work Officers? And what is the criteria to earn such a title? As Workfront Leap 2020 kicked off, I looked into those questions. A customer story from CenturyLink brought the art of remote team productivity into focus.
How Disney Yellow Shoes used Workfront to help bring Star Wars: Galaxy’s Edge to life
Galaxy’s Edge features in two of Disney’s major parks. Creating the Star Wars themed areas was a huge project, helped by the use of Workfront.
ASUGForward 2020 - How do you achieve project success amidst a pandemic? Tips from IT leaders at Dell Technologies and Johnsonville Sausage
ASUGForward day two introduced a new track: IT Operations. After getting under the SAP operations hood, we re-emerged with some vital customer lessons from IT leaders. But have we done enough to automate the management of SAP systems?
More resilience, more digital, more agility, more sustainability - the knock-on business demands from COVID-19, according to Schneider Electric CEO Jean-Pascal Tricoire
COVID-19 has accelerated operational focus in a number of key areas for Schneider Electric's industrial customers. What comes next?
ASUGForward 2020 - how SAP customers like Under Armour are adapting to new consumer priorities
Putting on virtual events is fraught with challenges. How would ASUGForward fare? Here's my day one review - with a focus on e-commerce, and how Under Armour responded to a pandemic that thoroughly disrupted their 2020 go-to-market plans.
Salesforce Live - Brunello Cucinelli iCEO on balancing digital investments with warm experiences and company philosophy
Luxury Italian fashion brand Brunello Cucinelli knows that things will change because of COVID-19 - but this doesn’t mean ‘everything digital’.
Salesforce Live - Bugaboo gives e-commerce growth the push it needs with Salesforce Commerce Cloud
High-end pushchair company Bugaboo replaced a mesh of e-commerce systems with Salesforce Commerce to help drive growth for the future.
Georgia-Pacific cuts complex data modelling times in half with SAS
You may not think that making toilet paper demands an intense use of data, but Georgia-Pacific sees competitive advantage in running models more quickly within SAS.
