If enterprise LLM vendors want to deliver business results, they must earn the trust of customers and employees alike. Can this be done without hallucinations? It's a provocative claim - one that led me to document my first live gen AI story with LOOP Insurance, which utilizes Quiq's AI bot.
Snack food giant Mondelez International rolled out Workday to 100,000 global employees three years ago - but self-service took longer to get right. Now it's testing generative AI for the next phase.
A private label manufacturer of cleaning products, McBride is undergoing a major back-end transformation that aims to make data flow across its operations.
Pandora CIO Sunil Srivastava tells diginomica how digital and data foundations are protecting and modernizing the jewellery business in a changing marketplace
In five years, the Church of England has de-risked and modernized its technology estate
Last year, Ingram Micro's large scale transformation brought fresh thinking - but it all comes down to follow through. At CCE 2023, I got a progress report, with the expected generative AI twist.
To deal with business, regulatory and environmental challenges, water utilities - including Northumbrian Water Group - need to be digital customer-centric, one UK firm is already in the flow
Confectionery giant Mars has been using Celonis’ process mining platform to deliver cost saving results to its business, as well as enable its digital transformation.
CEO Matt Goldberg said during Tripadvisor’s Q3 2023 earnings call that the company is still early in its generative AI journey, but that early indicators are good.
Food and beverage company Newman's Own donates all its profits to children in need. Its CIO describes his recipe for project success after moving its business systems to Oracle NetSuite.
Food delivery marketplace app Deliveroo is undergoing an internal digital transformation - a key part of which is reliant on the ServiceNow platform.
Dataiku’s AI tooling is helping UK Higher Education access charity The Brilliant Club better identify students at risk of failing - improving their chances of getting into university
A 2014 law has allowed Bordeaux Métropole to prioritize digital investment and cater it for local needs, making use of the ServiceNow platform.
Telecommunications giant Vodafone is exploring how Confluent technology can play a key role in helping to make roads a safer place for everyone.
For vendors, Fall events were about articulating an effective AI strategy. For customers, it was a different story. At Workday Rising 2023, I talked to Workday Financial Management customers about their push to modern finance - and how AI fits in.
The vacation brand’s move to corporate performance management with OneStream is central to Sandal’s easier, safer, and standardized processes
