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Navigating disruption with an experience-led strategy

ServiceNow dbook page

A CXO's guide to understanding the significance of Total Experience (TX) and how to build a strategy that will help you navigate macro headwinds


Companies realize that complexity isn't going away and are now faced with an increasingly harsh macroeconomic environment. To navigate this — and to thrive — businesses need to recognize the vital link between customer and employee experience. Total Experience (TX) should be seen as a guiding light to increased productivity, reduced costs and greater revenues.

This practical d·book will show how to ensure your customers and employees are getting the top-tier experience they deserve, with evidence from real-world examples across a diverse range of industries.

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