Exponential growth might seem appealing, but it can pose a huge challenge to an HR team. Here's what MercadoLibre did to bring culture and tech together - and how they work with SAP SuccessFactors to grow and manage that talent.
Embedding of speech analytics into the contact centre process at the UK’s largest share registration specialist is starting to deliver real returns.
In the era of customer experience, partnerships are high stakes. No single vendor has the data to deliver on CX promises. Here's my take on Adobe partners at the Adobe Summit 2019, from ServiceNow to Workfront.
Real-time for the win - how Donnelly Custom Manufacturing excels at short-run manufacturing with IQMS
Some say short-run manufacturing is the future. For Donnelly Custom Manufacturing, it's driven their success for 35 years. In this diginomica exclusive, we share what Donnelly has learned about succeeding in short run manufacturing - and the challenges they've overcome.
Accenture's long-standing CEO Pierre Nanterme passed away earlier this year, but it's a case of keep on keeping on for the firm.
McDonald's splashes out $300 million on its very own AI tech firm - personalised burger menus on the way!
The CX hype at Adobe Summit day one was no surprise. Adobe countered that hype by featuring customers making digital moves - none more persuasive than Chegg. Here's my day one analysis.
Three steps to focus on for field service leadership.
When I hear about a sales enablement tool that achieved 99 percent adoption, that gets my attention. Here's what I learned about how Nutanix uses Clari - and what's next for AI and sales.
Four examples of omni-channel retail transformation among some dedicated followers of fashion.