Fast growing customer engagement SaaS vendor Freshworks has built a solid reputation amongst an SMB fan base. It’s quickly moving into the enterprise and wants to go after the holy grail of 360 view of the customer.
Build trust or fail - it’s not just about a commitment to protecting customer data
Companies need to earn back lost trust in order to succeed with personalisation, says Salesforce's Tiffani Bova.
This week - executive movement shakes up the enterprise, but what comes next? Also: cloud BI makes adoption gains, and is the term RPA dead? Your whiffs include Air Pod awkwardness and Twitter's burning ambitions.
I wasn't sure what to expect from NICE Interactions. What I got was a memorable show that raised provocative questions. Customers like MoneyGram made a vivid case for call center transformation - plenty to debate and analyze here.
In an exclusive interview Qualtrics CEO Ryan Smith and SAP's Adaire Fox-Martin explain the software giant's new mission as a system of action for customers
Cloud ERP success is earned, not bestowed - and you can't do it alone. Here's how Acumatica customers Fabuwood and Korpack rely on their partner for issues like managing change, integrations and software updates.
Strategic financial transformation begins with people
As finance transforms to take a more strategic role, people need new skills in analytics and collaboration, writes Host Analytics CFO Dan Fletcher
Activist investors are circling the CEO and management team at Bed, Bath & Beyond, with the retailer still moving too slowly on omni-channel transformation.
At the end of Zoholics day two, the big story remained the same: the rise of Zoho One. But the context deepened - from software pricing disillusionment to the need for savvy partners. Zoho Analytics stories resonated.
We speak to Alex Owens, VP Global People Data Centres at Unilever, about how the company is using Google Cloud to better target its consumers.
A select number of journalists got the chance to sit down with newly appointed Google Cloud CEO Thomas Kurian to discuss his strategy for the company.
A busy March with lots of events and announcements - Brian Sommer sifts the wheat from the chaff.
After over two decades with Oracle, recently appointed Google Cloud CEO Thomas Kurian is setting his sights on becoming a ‘strategic enterprise partner’ for digital organisations.