Photobox focuses on analytics to get full picture on customer experience
A cloud-based data warehouse from Snowflake is part of the UK-based photo-printing company’s drive to become a more insight-driven, tech-focused business.
More stories
If SaaS companies are serious about customer success, they better learn from Coupa's community intelligence approach
Customer success programs are a red hot topic - and not just for SaaS vendors. But what Coupa is doing with community intelligence pushes the conversation forward. Here's some illustrated use cases on the progress made.
AI for AI - evaluating the opportunity for embedded AI in data productivity tools
AI-for-AI is gaining attention - but is the capacity for embedding AI for data productivity overlooked? Let's do a gut check on the views of industry experts.
Still a case of Bed, Bath and Beyond hope as the retailer's new CEO aims for omni-channel catch-up?
Bed, Bath & Beyond's new CEO has inherited a need for digital investment just to play catch-up on basic omni-channel retail capabilities.
Behind the news - Plex's CEO on why their standalone cloud MES points to a best-of-breed SaaS enterprise
Plex's announcement of a standalone cloud MES took me by surprise. But the news also fuels the resurgence of the best-of-breed enterprise. Plex CEO Bill Berutti fielded my queries.
AI has a black box explainability problem - can outcome analysis play a role?
One of AI's major stumbling blocks is explainability. But can we address AI's black box by evaluating outcomes? One example from the insurance industry pushes this debate forward.
Using AI to make data-focused business decisions a reality
Looking for real world AI infused data to decisions? Look no further than Bozeman, Montana
Tech-for-good news from a data-for-good skeptic - how two Sisense customers use BI to save organs and lives
Even during the holiday season, the feel-good platitudes of the data-for-good movement can be hard to take. But real world stories of companies using BI tools to save lives? That's another matter entirely.
Retail's 2019 - the Stuart version
Some wins, a lot of losses and more in the retail world of 2019.
Brian Sommer's Month in Review – December 2019
December had an abundance of stories involving executives behaving badly and writers making up lots of new words to add to our tech vocabulary. There were also a lot HR stories, too. Here’s my monthly recap of solid stories you might have missed.
Mitsubishi Electric's Salesforce transformation isn't hot air as engineers get CRM data at their fingertips
Mitsubishi Electric Trane HVAC will continue rolling out new Salesforce-centric iterations in 2020, but its CRM transformation journey began back to 2014.
Precision medicine and AI - data problems ahead
The promise of personalized medicine has sparked a proliferation of AI hype. But the obstacles AI faces in the healthcare industry are daunting. Look no further than data silos - and the factors that spawned them.
Martinelli's bottoms up approach to planning and forecasting with Adaptive Insights bears fruit
Martinelli's operates a sophisticated 'bottoms up' planning and forecasting approach that focuses on the long term. Here's what they're doing with Adaptive Insights as their FPA system of choice.
Fall event highlight - Tricia Wang on why the big data mentality fails - and what to do about it
Next up in fall highlights - Tricia Wang of Sudden Compass pokes holes in big data hype, arguing for the course-correcting power of thick data. I share podcast highlights, such as her dismantling of "data-driven" infatuations.