ASOS half-year profits collapsed by 87%, but CEO Nick Beighton takes a long term view for the e-tailer.
Zoholics 2019 review - Zoho One customer Purolite shares lessons on cloud adoption and adapting to change
Zoholics 2019 was a milestone event for Zoho, with important product announcements - and an upstart challenge to new rivals. Early highlights include these four lessons on cloud software transitions from Zoho One customer Purolite.
Kurt Marko offers his analysis of the announcements coming out of Google Cloud Next and the performance of new head honcho, Thomas Kurian.
Embedding of speech analytics into the contact centre process at the UK’s largest share registration specialist is starting to deliver real returns.
I sit down with Infor CEO Charles Phillips to discuss how he’s tackling the next phase of Infor’s strategy, which places people at the centre of business systems.
In the era of customer experience, partnerships are high stakes. No single vendor has the data to deliver on CX promises. Here's my take on Adobe partners at the Adobe Summit 2019, from ServiceNow to Workfront.
Native advertising growth may have slowed - it's still a big factor in the marketing mix. But it's easy to mess native ads up, and native video ads are a trend to consider. Barb surveys the field and shares what brands are learning.
Episerver has matured considerably in the last few years. Aided by more than 120 machine learning algorithms, the CMS and commerce vendor is gearing up for growth across multiple verticals.
With all the hype around customer experience at Adobe Summit, it's time to put it to the test. Here's what I learned from the CTO of Adobe customer Avianca Airlines about their ambitious transformation project.
McDonald's splashes out $300 million on its very own AI tech firm - personalised burger menus on the way!