This year's Dreamforce isn't the city-stopping jamboree of the 'old normal', but it's acting as a forum for debate about what that much vaunted 'new normal' is going to look like.
We're undergoing one of the biggest transformations in business history, says Salesforce's Peter Schwartz. Are you ready?
It's time to think more about consumer AI, says Salesforce's Director of Market Strategy.
Salesforce unveils more tools for workflow automation today, including MuleSoft RPA, document scanning, and digital process automation targeted at specific industries
FedEx is looking to e-commerce to power US growth, with a new Salesforce integration adding to the mix.
If your data remains still, so does your customer experience. Peter Reeve of Confluent shares three industry examples of data in motion that have kept customer attention.
How one not-for-profit org scaled from one to 30 agents in a week and is now processing 3,000 COVID tests per day with the help of Zendesk.
The promise of the Global Assured Identity Network (GAIN) is that banks will vouch for your identity online without you having to disclose your personal information.
One view to rule them all - Ravi Narula, CFO of FinancialForce, shares three steps to align sales and finance in the interests of your customers and your organization.
ServiceNow Chief Financial Officer Gina Mastantuono gives insight into how the workflow vendor is thinking about its future customer base and growth prospects.
Dealing with a volatile Vaccine Economy market - Kroger gets seamless and personal in its omni-channel approach
Kroger 'had a good war' throughout the COVID crisis; now it's time to win the peace in a turbulent Vaccine Economy.
Front line experiences from three US retail icons provide some indication of the omni-channel realities that lie ahead for the sector.
The Salesforce Service Cloud aims to make the contact center a ‘Digital HQ for service teams’.