The pandemic has exposed just how fragile and broken enterprise business processes really are. RPA was supposed to solve that and it didn't. Can low-code/no-code? It's a complex but useful discussion. Buckle up folks.
Showpad Transform 2020 review - why sales and revenue enablement must be part of your customer data strategy
Showpad Transform 2020 is in the books, but the lessons carry forward. Showpad customer stories brought data challenges to light - and showed how sales and revenue enablement factor into an effective CRM strategy.
Celonis wants you to buy into a new category of software it dubs execution management. Does it make sense?
Role-specific workspaces are a highlight of FinancialForce's Fall release - customer Flexo Concepts reveals how they help support customer engagement
It's nearly 6 months since Salesforce first pitched Work.com as a platform for organizations to re-open offices safely. The offering has evolved, but so has awareness of the complexities of such a return to the workplace.
Alice Williams of Schneider Electric on customer service, accelerated digitization and the future of work.
Retailers need to be ready this holiday season for a big shift to curbside pickup and BOPIS - buy online, pick up in-store - writes Oracle NetSuite's Lisa Schwarz
Salesforce Live - sporting e-commerce strategy changes during COVID at Sweaty Betty, Life Style Sports
Two sports and leisure wear retailers have optimised their e-commerce approaches to support their businesses during the COVID crisis.
Salesforce Live - how Fenwick tapped into Commerce Cloud to turn its stores into online e-commerce fulfilment centers
The UK's largest family-owned department store chain has styled its digital journey with Salesforce.
Resellers must embrace change and take a proactive approach to managing service contracts. Joe Kenny of ServiceMax explains how field service automation can help
DPD is one of the UK’s premium parcel delivery services. It carried out an upgrade to its Salesforce call centre platform during a huge peak in demand during COVID-19.
With its acquisition of CDP pureplay Segment, Twilio cements its position as the API-centric platform to challenge the traditional CRM giants on customer engagement