Salesforce Wave comes to IT, marketing, financial services This article is sponsored by:
Tools to manage dashboards and datasets are the highlights of today's Salesforce Wave product news, plus analytics for IT, marketing and financial services
Tools to manage dashboards and datasets are the highlights of today's Salesforce Wave product news, plus analytics for IT, marketing and financial services
Wall Street got spooked by the Salesforce quarterly numbers, despite turning in the first $2 billion revenue quarter, while CEO Marc Benioff is drip-feeding more and more about the AI Einstein push.
A&F's known for its beautiful models, but the state of its sales and its poor showing in omni-channel aren't such a pretty sight.
Personalization technology brings a new dimension to marketing's age-old quest to build trust and customer loyalty, writes Marketo's Peter Bell
The focus on customer experience puts the marketing tech stack in the forefront. But that puts pressure on companies to define a marketing strategy that works. Barb Mosher Zinck reviews a new report on marketing tech as a strategic asset, and gives her take on how companies should proceed.
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Arbitrary airline rules on carry-on bags are poorly thought-out, executed clumsily and lack transparency. Isn't time for some innovative new thinking?
Exploring the impact of field service on a company's customer satisfaction, Athani Krishna, CSO of ServiceMax, showcases its customer MilliporeSigma’s progress and bottom-line results
BT has fallen in line with other communications providers and proven to provide a disjointed and frankly terrible service to its customers.
Algorithms are certainly more invented than discovered, and the conversation about the responsibilities of their inventors has barely begun, says Salesforce's Peter Coffee.
A focus on omni-channel tech reaches across the entire retail sector, taking in the DIY and home improvement markets occupied by the likes of Home Depot and Lowes.
Customers won't notice the difference between high def and standard def video, so why should BT have to deliver high quality? - the corporate arrogance of the broadband bully in full view.
Seeking to connect with a new generation of customers, the UK's Post Office uses social media to engage, respond and try out new ideas with its customers