If a 360 degree view of the customer is a myth then can we expect better of thinking around the customer experience? I am far from certain.
Stefan Schmidt - Vice President of Commerce & Cloud Strategy at hybris – answers some questions on what he thinks e-commerce will look like in 10 years time.
Another of those awful anal-yst inspired buzzwords that pollutes people's thinking. Is it do-able?
End-to-end visibility into the performance of new code means that the Paddy Power DevOps team can spot problems - and fix them - before customers complain.
Jive's got a permanent CEO again and she's got a plan for some big changes. But they're going to take their toll over the next few quarters as competition ramps up.
Wall Street pushed down the Marketo share price despite some good Q4 numbers and some positives played up by CEO Phil Fernandez.
Morrisons Match & More loyalty scheme relies on shopping list of data from wide range of back-end systems.
US retail giant Target has poached Tesco's digital transformation lead in a move that bodes well for its own omni-channel ambitions.
A confident end to the year for NetSuite with e-commerce breaking out and international expansion on the cards for 2015.