Even by Benioff's standards, the latest financial analyst conference call was relentlessly upbeat despite a massive widening of fourth quarter losses.
The partnership that governs both John Lewis and Waitrose is taking a fresh approach to loyalty schemes
Boots' director of digital and loyalty explains that retailers have a big challenge on their hands
No-one 's doing cloud ERP! Or no-one serious at any rate. That's according to Kirill Tatarinov, EVP for Microsoft Business Solutions, was in town Tuesday and I grabbed the chance to sit down with for a chat about CRM, clouds and the NSA scandal.
In a move that's symbolic and strategic for both vendors, FinancialForce ERP drops a system of record into Salesforce's system of engagement
In part two of my enterprise UX piece, I share expert views on enterprise UX and then give you my take.
The trend towards the digital enterprise is fraught with risk. Forgetting integration could be a disaster.
Most companies confine customer experience to the front office. Here's what happened when one manufacturer connected the back-office too
Why would they do it? Twinfield and SalesManager for the UK. It makes little sense to mix technologies in this way.
"Starbucks unique combination of physical and digital assets makes us one of the very few consumer brands with a national and global footprint to be in a position to build market share and benefit from the seismic retail and consumer shifts underway," argues CEO Howard Schultz.