We are at the intersection where all companies need to turn brand into subscribers, says Zuora founder Tien Tzuo on the evolution of the Subscription Economy.
The NHS is the political jewel in the crown of UK governments, but a digital and data overhaul is badly needed. Here's what's been prescribed.
Suite Connect was the first all-day customer event held by NetSuite in the UK with CEO Zach Nelson on combative form.
SandSiv is demonstrating real savings through a better understanding of the customer experience.
I should have done it long ago, says CEO Michael O' Leary as he outlines additional digital improvements for the budget airline.
Starbucks long-term investment in customer loyalty programs sits well with its new push into mobile payments, reckons CEO Howard Schultz.
Can you believe that four very different retail related scenarios all failed within the space of 24 hours? Broken processes are to blame.
When medical test equipment maker Luminex sent its field engineers out with iPads, real-time data started flowing back throughout the organization