Microsoft's looking to Parature to beef up its Dynamics CRM offering and give pause for thought over at Oracle and Salesforce.com. Good plan?
Ryanair wants to be loved and it's spending on digital investment to achieve that. But can it learn to love the customer first?
I was flabbergasted when British Gas dealt with a holiday problem courteously and efficiently after its web app let me down
Here's my rundown of the best of the enterprise customer experience on diginomica in 2013.
Llegando al fin del 2013 quisimos tomar un poco de tiempo para analizar como los anuncios y productos nuevos de Microsoft y Salesforce para CRM van a impactar los mercados de Latino America el próximo año.
Are BI disruptions being felt in the big enterprise shops? I recently got a field view with BI architect Derek Loranca.
Despite my earlier mauling, SONOS came up with a solution to my issues. In doing so, I see deeper learnings around discovering the good customer.