Archive: CRM and customer experience

The logo of the World Economic Forum

Digital Davos as tech CEOs oust the economists

"It’s usually the Nobel Laureates at the World Economic Forum doing the economic review. We took their spot this year."'s  Marc Benioff makes a valid point as he and his peers debate digital directions at Davos.


All eyes on automotive

Advances in automotive are among the most visible examples of how technology is improving an entire industry value chain. Here are some early examples.

future vision

6 Mega Trends for 2014

Predicting the future is a fraught business yet this year seems to hold important clues for 2014. Here is my personal list. Yours might well be very different.