Oracle launches CX for communications - a taste of things to come
Oracle is tackling a gnarly problem in CX for communications. It is recastying this for the 21st century but how real is that and will it work?
CRM and customer experience
Oracle's Larry Ellison on a post COVID-19 world "We're never going back."
Ellison predicts a more distributed and contented workforce lies in our post-COVID future.
Pushing the limits of virtual collaboration - how ThoughtSpot used Zoom to drive the development of ThoughtSpot Cloud
Many companies underestimate how far online collaboration can go - not ThoughtSpot. Their story of building a major new product release - ThoughtSpot Cloud - via Zoom-based collaboration brings many lessons. Here's what I learned.
Rimini Street crushes Q3 FY2020, demonstrates need for 3PM
Anyone surprised that Rimini Street beat market expectations for Q3 FY2020? I"m not. Here's why.
16 questions SAP needs to answer for its American audience
The leaders of SAP and ASUG are holding a conversation which will help clarify SAP's position in the Americas.
CMWorld 2020 - How to create content your audience wants to consume
There is a proliferation of content out there - but that doesn't mean it's working for your brand. Fresh formats like podcasts and videos are also getting crowded. Where do content marketers go from here?
conXion 2020 - Nordex on their push towards real world IoT at scale, a Software AG use case
Software AG's global conXion event is underway this week. I seized the chance to dig into a customer story about real-world IoT. That's where we find out the true impact of the so-called Industrial IoT, and the challenges companies face along the way.
CMWorld 2020 - content marketing is evolving, are you ready?
Even in an era of declining media trust, there is a place for content marketing. But if you want your content to create loyal advocates and win customers, how you approach content has to change. That was the message from CMWorld 2020 - here's my review.
IFS acquires Clevest to expand mobile service in utilities
IFS makes another move to consolidate its position in field service
How the U.S. leading suicide and crisis hotline for LGBTQ youth is surviving the pandemic with a little help from its Big Tech friends
Vonage and Salesforce are helping The Trevor Project volunteer counselors work safely from home to help youth in distress during the Covid crisis.
ServiceNow beats Wall Street expectations, raises guidance and CEO Bill McDermott declares “we are just getting started”
ServiceNow has had a strong third quarter, as its Now Platform appears to resonate with companies looking to adapt to the COVID-19 economy.
Salesforce’s State of the Connected Customer report - Expedite your digital projects, but don’t forget about your values
The fourth edition of Salesforce’s Connected Customer survey also highlights that customer experience remains top of the agenda, but that standards have risen as a result of COVID-19.
Group messaging means new opportunities for businesses - and new responsibilities
Messaging has gone mainstream, but group messaging for businesses has many more pitfalls than your family group chat, warns Zendesk’s Mike Gozzo
