Third party digital delivery services providers have disrupted the fast food industry, but Domino's is having none of it.
Public sector adoption drives ServiceNow through a quarter that saw subscription billings grow 26% year-on-year.
How digital healthcare provider Omada Health uses behavioral science, connected technology and customer service in the fight against chronic disease
Fast growing customer engagement SaaS vendor Freshworks has built a solid reputation amongst an SMB fan base. It’s quickly moving into the enterprise and wants to go after the holy grail of 360 view of the customer.
Companies need to earn back lost trust in order to succeed with personalisation, says Salesforce's Tiffani Bova.
Performance management is a topic that makes me wary. KPIs can dampen employee morale. But at NICE Interactions 2019, MAPFRE's Jeremy McKechnie told me a radically different story. He also weighed in on Predictive Behavioral Routing.
I wasn't sure what to expect from NICE Interactions. What I got was a memorable show that raised provocative questions. Customers like MoneyGram made a vivid case for call center transformation - plenty to debate and analyze here.
In an exclusive interview Qualtrics CEO Ryan Smith and SAP's Adaire Fox-Martin explain the software giant's new mission as a system of action for customers
Can SAP pull off a doubling or more of its current market valuation? McDermott is making the case but it is hard to see how the numbers stack up.
Bed, Bath & Beyond's omni-channel transformation needs more proof points as "detached from reality" management comes under fire
Activist investors are circling the CEO and management team at Bed, Bath & Beyond, with the retailer still moving too slowly on omni-channel transformation.
Zoholics 2019 show review - assessing Zoho's big market play and learning from Zoho Analytics customers
At the end of Zoholics day two, the big story remained the same: the rise of Zoho One. But the context deepened - from software pricing disillusionment to the need for savvy partners. Zoho Analytics stories resonated.
Unilever is using Google Cloud to help it create 1 billion one-to-one relationships with its consumers
We speak to Alex Owens, VP Global People Data Centres at Unilever, about how the company is using Google Cloud to better target its consumers.