Taking the SAP customer sentiment temperature in Australia - it's cool at best
Australian customers are not happy with the direction SAP is taking and it shows.
Archive: CRM and customer experience
Building effective and scalable Content Ops
Building effective and scalable content operations is the key - yep, ContentOps is here.
The need for speed - how Target is meeting the 'same-day' expectations of omni-channel retail customers
Target's Drive Up service is one of a number of services built around the consumer push for same-day fulfillment.
Asics goes in hot pursuit of customer spending with Snowflake
The Japanese sportswear brand is looking to analytics to get full value from its Runkeeper purchase, by selling physical products to digitally enabled customers.
How automating finance improved customer experience at Tango Card
Business rewards provider Tango Card has been automating finance and other back-office processes to speed results and improve customer experience
Detaching search from the physical world - why a deal with Campbell's matters so much to Yext CEO Howard Lerman
A first signing with a CPG firm with no physical location marks a new phase for Yext's expansion.
Memo to retailers - Gen Z loves the store, so you need to as well
Gen Z may be digitally-native and always connected, but that doesn't mean they don't want to browse the store floor.
VMware emulates 1990s Microsoft, builds a horizontally integrated IT portfolio
Day 2 of VMworld had an air of familiarity about it as VMware follows in Microsoft's footsteps.
Content - marketing, experience, context, oh my!
Jon Reed published a skeptical take on buzzwords like "content experience" and "contextual experience." As companies struggle to scale their content and humanize their brand, this is a debate worth having.
Winning the battle for the firstline workforce
The firstline workforce are the people out in front who get stuff done in the world, and enterprise software vendors are eager to give them new tools
Salesforce's shift from international to global supports strong second quarter
Another strong quarter for Salesforce with some global nuances taking shape.
The foundational prep work has been done; now it's time for digital renovation to kick in at DIY retailer Lowe's
Lowe's CEO Marvin Ellison has sanded down the rough surfaces; now it's time to start the real improvement work.
Zoho in focus - edges and obstacles as Zoho sneaks up on ERP and CRM players
Zoho is proving to be a fascinating force in the enterprise software market - but that doesn't come without challenges. Here's what Brian Sommer and I made out of our last intensive round of Zoho interviews and inquiries.