ERP needs to change - but getting there is another matter. ASUG CEO Geoff Scott shares seven keys to the future of ERP, gleaned from ASUG reports and events on S/4HANA and SAP ERP projects.
Bed, Bath & Beyond furnishes its $250 million omni-channel transformation with a Google and Oracle cloud mix
Bed, Bath & Beyond was already committed to Google and now it's added Oracle ERP to its cloud mix as a pivotal year gets underway for the retailer's omni-channel transformation plans.
Delivering the future of retail - Ocado's game plan for 2021 assumes no going back for online grocery shopping
Ocado is an online grocery veteran and one now facing potential increased competition as rivals find that omni-capabilities are now an essential, not an option.
Event startups want to throw technology at the virtual event problem. But enterprise events were already broken. Better virtual events don't start with technology - they start with creative event design.
The iconic Swedish bedmaker has been on a retail transformation journey with Apple and Salesforce that's slashed process time for key customer-centric actions.
Zendesk closes out 2020 as $1 billion turnover company; next step, $3 billion, says CEO Mikkel Svane
It was a year of unprecedented conditions thanks to COVID, but for Zendesk, 2020 was the year a long-held goal was realised. Where to next?
Messaging becomes a core part of Zendesk's customer service offering this week as consumers switch to WhatsApp and other messaging apps to engage with brands
Salesforce has trained almost 7,000 racial equality allies and overhauled recruitment practices as part of its ongoing efforts to address historic imbalances.
UK digital insurance specialist BGL Group says Twilio was key to maintaining high levels of customer satisfaction and improving the customer experience.
One app to replace them all? ClickUp's CEO on the future of productivity, and how ClickUp addresses the proliferation of productivity tools
At diginomica, we put plenty of productivity tools through the workflow grinder. Our use of ClickUp raises questions about tool flexibility, integration, and the proliferation of productivity tools. Time to sort that out with ClickUp CEO Zeb Evans.
Workflow cloud vendor ServiceNow has seen a boom during the COVID-19 pandemic, as companies rethink how they work.
Omni-channel learnings from Sally Beauty - meeting customer experience challenges with Salesforce as e-commerce soars
In the first of a 2 part use case, Sally Beauty Holdings Group VP of Digital Strategy and Innovation explains how the retailer adapted its marketing and sales communications when COVID struck.
When you post a scorching critique of hyper-personalization, the last thing you expect to get is a reply - from a personalization vendor. As NRF 2021 winds down, the debate on personalization carries on. Here's what ZineOne has to say.