Google Solving Together – Generali and the pursuit of digital data democratisation
Italian insurance company Generali has some ambitious business transformation ambitions with digital at their heart.
CRM and customer experience
Salesforce Live - how AXA PPP Healthcare stabilized the business during COVID-19
Phase one of the journey through the COVID-19 crisis was to stabilise the business as lockdowns were introduced. AXA PPP Healthcare has found many of the enforced changes to be beneficial.
COVID's digital DIY boom - how Home Depot and Lowe's omni-channel retail prep rode out the pandemic crisis
Home Depot and Lowe's have long been digital transformation champions; COVID-19 has secured their roles as exemplars of omni-channel retail good practice.
COVID's digital DIY boom - has it taken a pandemic to focus Kingfisher's omni-channel retail thinking?
DIY group Kingfisher's experiences during the pandemic have resulted in some sharper thinking around e-commerce and omni-channel capabilities. Now, can it put its vision into practice?
How customer data can help fuel innovation in the automotive industry
Driving data use for the automotive industry in the 4IR is essential, says Salesforce's John Kelleher.
Oracle's Safra Catz - COVID-19 hit deal decision-making in Q4, but the wins were delayed, not lost
COVID-19 took its toll on buying decisions for Oracle, but the pick-up is already being seen, according to CEO Safra Catz, while CTO Larry Ellison flags up his HCM growth confidence.
Rail Delivery Group lays down the tracks with Mulesoft for digital transformation among UK train operators
RDG CIO Simon Moorhead on how the industry membership organization is using Mulesoft to help integrate services across the many operator companies that make up the UK rail network.
Meet the Anxious Consumer - omni-channel retail's new target demographic as stores come out of COVID-19 shutdown
Physical stores are beginning to re-open around the world, but for omni-channel retailers the challenges of operating post-COVID-19 are only just beginning. Go digital and innovate is the clarion call.
Adobe sees enterprise bookings impacted by COVID-19, but positive in outlook
Digital experiences company Adobe delivered a mixed bag of results in Q2, but has confidence in its future strategy.
Can virtual events deliver the same results as on the ground? Yes, says Ben Chodor - if you avoid these mistakes.
Vendors claim that interactive virtual events are beyond the scope of today's platforms. Or they give us faux interactivity, falling far short of what's possible. I'm not buying it. Neither is Intrado Digital Media.
Macy's CEO - coming out of COVID-19 emphasizes "the beauty of omni-channel"...and where the gaps are
Macy's has been re-opening stores and it's going better than expected, but CEO Jeff Gennette can identify omni-channel priorities ahead.
Personalization, Pega and Pink Rabbits - Rabobank’s journey to deliver customer lifetime value
The Netherlands second-largest bank is shifting to a Pega platform to upgrade its multi-channel customer service delivery.
Rolling out enhanced customer experiences worldwide - learnings from banking giant HSBC
Learnings from and future directions for HSBC Wealth and Personal Banking as it builds out its Pega global deployment to bolster the CX offered to clients.
