Furniture Village used Commerce Cloud as a platform to keep business up-and-running during COVID lockdowns when its physical stores were shuttered.
As the world begins to re-open, businesses must build on customer service successes - or fall behind
The emphasis on stellar customer service won’t just go away; rather, with society re-opening, market demand for customer support will remain as strong as ever, says Salesforce's Dana Chery.
Competing in the ‘now’ economy - here’s what to invest in to win at customer experience
How much should you invest in customer experience? It's all about balance - Peter Lorant shares the key highlights from Zendesk's latest CX report.
Organizations in pursuit of digital transformation find that it's really experience transformation that's top of the agenda, says Qualtrics CEO Zig Serafin.
We speak to Clara Shih, new CEO of Service Cloud, as Salesforce introduces a new release of the platform designed to help businesses pivot to the Vaccine Economy.
The Future of Retail in the Vaccine Economy hasn't been determined yet, but if physical stores want to play a part in an omni-channel world, we need to talk...
In its spring release, FinancialForce delivers a customer engagement dashboard for service businesses that goes all the way back to the GL
If you're not Carrie from Sex in the City, buying shoes is an occasional activity and that makes life more challenging for retailers such as schuh. Time to try on CRM and loyalty management to see if they fit.
Building a marketing and customer growth strategy based on customers experiences - a bold plan for HBO Max to hit its ambitious subscriber targets.
Bed, Bath & Beyond has shaped an omni-channel credibility that seemed unlikely 18 months ago. Here's how CEO Mark Tritton's pulled it off.
Three powerful uses cases to the potential benefits of Experience Management from Volkswagen, Albertsons and Uber Eats.
Four things enterprise customers need from their IT partners - and don't always get
Modern software puts the third-party provider into sharp focus. What IT services value are customers getting? ASUG CEO Geoff Scott reveals recent survey data. One thing is certain: when it comes to IT services, there is plenty of room for improvement.
A discussion with Jeff Kaplan and Vinnie Mirchandani last week set me thinking about the history of SaaS and what it tells us about business in the new era of Everything-as-a-Service (XaaS)
