Bluewolf's State of Salesforce report is out with more insights into the current adoption and usage trends in the Salesforce user community.
Build blocks, don't block builds - innovation advice from Mulesoft's Ian Fairclough.
JC Penney discovers the "all-in shopping enthusiast", but omni-channel transformation "problems to fix" still dominate
JC Penney's CEO has determined the type of customer she needs to entice in order to transform the retailer, but digital transformation successes remain thin on the ground,
In the new world of customer experience, the balance of power is shifting from sellers to buyers and Coupa CEO Rob Bernshteyn wants the CPO to step up
Digital transformation programs used to be pitched hard by banks, but are they now part of the new norm?
Banking disruption - consumers want to work online, but it's still too difficult to move from legacy banks to digital challengers
Consumers like the idea of digital banking, but inertia caused by difficulty breaking free of legacy providers is slowing the move to digital-only challengers.
Starbucks and McDonald's latest manifestation of digital transformation leadership comes in the form of customer-centric AI initiatives.
Disruptors disrupted - the threat to digital delivery platforms that's coming from their own clients
Grubhub has 20 years behind it as a digital delivery platform for restaurants, but the market forces are shifting towards major providers building their own capabilities.
How Carnival's Princess Cruises takes personalized travel to the rest of us, with OceanMedallions - a Couchbase use case
When it comes to personalization, it takes a lot to get beyond my skepticism. But my talk with Princess Cruises about how they use their award-winning OceanMedallions made me rethink.
The online travel company is using the cloud-based media management platform to serve up tempting images to would-be holiday makers.
Customer success sometimes means getting people to do things differently - as cloud ERP vendor NetSuite is telling its customers and partners
As ServiceNow turns in a strong Q3, the current and incoming CEOs talk through the changes announced this week - in their own words.
As current CEO John Donahoe heads off to become CEO of Nike, what does ex-SAP CEO Bill McDermott bring to the table for ServiceNow’s next phase of growth?
We speak to Farrell Hough, SVP of Customer Workflow Products at ServiceNow, about the challenges facing enterprises in 2019 and how this is influencing ServiceNow’s investment decisions.