In 2016, US retailer Target set off on an omni-channel transformation journey that 'loved the store'; in 2020, that foresight paid off during the COVID crisis. Where to now in the Vaccine Economy?
Enterprise hits and misses - remote work versus HR compliance, humans versus service bots, and the U.S. 5G charade
This week - the future of work-from-anywhere faces off against HR compliance and worker surveillance. Will (human) customer service reps make a comeback? And: a founding member of the diginomica team says "So long." Your whiffs include the 5G charade, and some very smart badgers.
Can B2B sales be automated, and can bots make sales reps more effective? Oracle CX updates spark the next generation sales debate
Oracle's latest CX innovation update raised questions about "next-generation B2B selling." And is there such a thing as an "intelligent" bot, or automated B2B sale? Time to hash it out with Oracle EVP and GM Rob Tarkoff.
Salesforce passes the $20 billion milestone; onwards to $50 billion with a new business operating model in play
Salesforce comfortably crashed through its long-standing revenue target. The next step is faster growth powered by a work from anywhere model, according to CEO Marc Benioff and team.
Re-inventing retail - Walmart’s Global CTO on cloud shifts, augmented reality and turning machine learning to cost-saving good use
Walmart Global CTO Suresh Kumar has a long tech shopping list to get through as the world's largest retailers ups its transformation efforts.
Digital banking - NatWest and HSBC bank on automation and analytics to capitalise on the customer shift online
NatWest and HSBC are shoring up their digital assets to support growth and changing customer behaviors as well as fending off the threat of new challenger banks.
How Macy's plans to move on from 'could have been worse' 2020 through accelerated omni-transformation
It wasn't a great year for Macy's, but it could have been worse. The challenge for CEO Jeff Gennette in 2021 is how to build on the pandemic-driven boost to digital retail.
The pandemic turned the food and beverage industry on it's head last year, but what does the future hold? Marcel Koks of Infor has five predictions for businesses to succeed
Tech gives vaccine programs a shot in the arm as Qualtrics study highlights the importance of user experience in mass take-up
Vaccinations are the key to getting to the so-called 'new normal'. Enterprise tech is playing its role in getting the jabs to people's arms, but there's a need to focus on experience-based messaging to counter hesitancy in key communities.
Re-inventing the flywheel - how Walmart plans to transform retail as the COVID e-commerce boom slows down
It's time for Walmart to get started on what comes next as the world's largest retailer ramps up its e-commerce ambitions and eyes up new revenue opportunities.
Resolving issues proactively is an essential part of field service management. Sumair Dutta of ServiceMax takes a deep dive into creating a Customer Distress Index
A tale of two burger firms - how digital early investment has paid off during the COVID crisis.
The US-based footwear retailer uses Dynatrace to keep a close eye on how shoppers navigate its e-commerce site and to prioritise improvements.
COVID has led to an acceleration of digital transformation efforts, but that has implications for planning ahead, says Salesforce's Peter Coffee.