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Here's how manufacturers are taking the first step into outcome-based services This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

For many manufacturing organizations, there isn’t an explicit demand for outcome-based services - but the tide is turning. Sumair Dutta of ServiceMax shares how and where customers are looking to their manufacturing and service partners for outcomes.

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Bed, Bath & Beyond - one last omni-hope with social commerce, loyalty programs, residual love and a $500 million loan? This article is sponsored by:

Bed, Bath & Beyond’s latest attempt at a turnaround plan is going to need work…

Beyond hope
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Luxury e-commerce is thriving, says José Neves as Farfetch passes an inflection point in tie-up with Richemont This article is sponsored by:

Luxury retail used to be an e-commerce hold-out, but Farfetch’s success suggests that those days are in the past.

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Customers get "more measured" and Salesforce follows suit as company veteran Brian Millham steps up as COO This article is sponsored by:

There's a new COO in situ and a new note of caution on guidance in the current economic climate, but Salesforce's Q2 numbers remained strong.

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Retail's rough, but keep calm and carry on with omni-channel transformation - Macy's and Nordstrom show how This article is sponsored by:

Macy's and Nordstrom are feeling the pain of the current economic upheaval, but now's not the time to slow down on transformation...

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The Great Reckoning - why purpose-driven customers rule the retail world This article is sponsored by: Zendesk logo transparent 250x150px

Prelini Udayan-Chiechi of Zendesk discusses why consumers are choosing businesses that align with their values - and why it's time for companies to add their voices to the societal issues that matter.

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Target profits drop 90% as retailer tackles supply chain and inventory issues to restore omni-channel balance This article is sponsored by:

A painful few months for omni-channel leader Target, but the necessary fixes are being made.

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