CloudWorld 23 - the last word This article is sponsored by:
Looking back at the best of the recent Oracle CloudWorld gathering in Las Vegas.

Looking back at the best of the recent Oracle CloudWorld gathering in Las Vegas.
The ability to scale up pilot programs can be challenging for manufacturers. Michael Ouissi of IFS shines a light on how to overcome the barriers to escape from pilot purgatory.
Tesco's omni-channel mix continues to deliver results.
In New York today, CX vendor Zendesk expanded its AI offerings with new industry- and function-specific models, a voice transcription function, and advanced data privacy features.
Success is best when it's shared. Sumair Dutta of ServiceMax examines why the same applies to service data - and why organizations who don't work as a team are destined to fail at servitization.
Jaime Sommers had a bionic ear. What B2B marketers need is bionic chatbots, says Drift.
Companies store countless interactions in their call centers, sometimes millions, but need helpful interpretation.
AI has the potential to give a welcome boost to the value of enterprise search, but knowledge management vendor Guru believes humans need to be in the loop.
The announcement of the Customer Success Score is the latest move by Salesforce to support customers move to AI.
An interview with Ryan Aytay, who became Tableau CEO in May, on the changing nature of the vendor's user base and the impact of AI on data analytics in the enterprise.
Dreamforce is in the books - and we've got your curated analysis. AI took center stage - but how would I grade the approach? Smart cars might be smart, but they are also data privacy sieves. Real-time is a work in progress, and ethical AI debt is real. As always, your whiffs.
The fall event season is upon us, and customers have plenty of generative AI questions - but are vendors ready? Here's the questions I'll be pressing, starting with: the impact of industry-specific LLMs, and the debate over AI pricing. Let's see who responded to my PR challenge.
AI governance, data consolidation, IT modernization - these are all factors that make this week's announcements of an upgraded Data Cloud and new Einstein 1 platform strategic for Salesforce.