Zendesk and Momentive - a combination to deliver "true customer intelligence"?
With the arrival of the pandemic came the need for venues to make fans feel as though they were on the digital sidelines rather than the couch. Julia Martensen of ServiceNow explores how to get to the heart of remote customer experiences.
Salesforce announces new Field Service capabilities including better scheduling, remote virtual assistance, customizable mobile apps and contract integration
Zoho didn’t just enhance its upmarket Zoho One suite – it used advanced technology to redefine what software buyers should expect from an ERP suite. Zoho calls it a business operating system – I call it a step change in the ERP market.
CEO Bill McDermott can even spot a silver lining in the supply chain crisis...
Attention vendors - please stop the customer success hype train, unless you have these six proof points
When it comes to customer success, the KPIs we have aren't enough - and the buzzword boomerang effect is kicking in. My challenge to vendors everywhere: please put the brakes on customer success hype, until you can speak to these six proof points.
This week's Twilio Signal built on the acquisition of Segment to launch Twilio Engage, billed as a growth automation platform in place of traditional marketing clouds
What Qualtrics does next - life after the Clarabridge acquisition, according to CEO Serafin.
Covid pandemic prompted a rapid move to a more efficient, automated, consistent system.
Grow, ship, pour, analyze - how Counter Culture Coffee drives their sustainable coffee business forward with Zoho One
Bringing green coffee to market with a transparent supply chain is an energizing mission - but not an easy one. So how has Counter Culture Coffee thrived? Does the "all you can eat" Zoho One apps model support that growth? Time to find out.
Doing right by customers and learning to be proud of working in banking - how TSB assures its enterprise with ServiceNow
Banking has emerged from the COVID crisis with some credit, argues Suresh Viswanathan, Chief Operating Officer at TSB. ServiceNow is playing its part in making that a reality.
There are a series of important principles that should underpin a ServiceNow roll out, as BD's Trisha Johnson explains.
Collaboration is key to building more resilient workplaces and workforces, says Salesforce's Jose-Luiz Moura.