Automation has always been underlying Salesforce product development, but it's more important than ever to users such as NASA.
The latest Subscription Economy Index from Zuora is a useful measure of growing adoption of digital services - but is it just the tip of an XaaS iceberg?
At times, the insurance industry appears to react at a glacial pace - while paying lip service to the customer experience via massive ad budgets. But is change afoot? In some segments, AI is enabling InsureTech transformation, but we're not there yet.
FinancialForce updates its platform with new features to help service organizations manage resources and margins across their operations - but is the industry yet ready for joined-up processes?
In just six months, technology recruitment specialist Tenth Revolution Group created a custom-built CRM platform that unlocked a 360-degree of the customer for 1,500 employees
We spoke to Sarah Franklin, Salesforce CMO, at last month's TrailblazerDX conference about the impact of the company's Trailhead skills program.
A product-led growth strategy is a key milestone on the path to digital transformation. Vijay Umapathy of Heap explains three key aspects to avoid failure along the way.
The UK's fastest growing travel agent has cracked the use of conversational AI where other organizations have failed.
Todays business leaders know the reality of automating Professional Services is a challenging one. FinancialForce's Scott Brown shares examples from two companies who have made the most of visibility and data to make decisions based on evidence, not anecdotes.
At a time of stress and pressure, Bupa's Manager Advice Team transformed its reputation, increased engagement with its internal clients and boosted the external customer experience.
A look back at this year's Adobe Summit, where the emphasis on joined-up data and processes across design, marketing, product and beyond stuck a chord with diginomica's notion of Frictionless Enterprise.
As Zoho increases its presence in the global software landscape, HR will clearly be an area of focus for the company.
The retail giant is using Honeywell devices and software to create a handheld platform for improved operational and customer service activities across 2,000 stores.
