Whatever happened to ASOS - and how can it be fixed in the retail market of the Vaccine Economy? This article is sponsored by:
ASOS was once an e-commerce darling, but that was then, this is now. As to what comes next...

ASOS was once an e-commerce darling, but that was then, this is now. As to what comes next...
A new partnership between experience management vendor Qualtrics and digital frontline workplace vendor WorkJam aims to bring together structured and unstructured data to understand frontline worker needs.
As the CEO transition continues, Neil Barua has some items on the 2024 agenda.
AI beta take-up continues to grow as monetization strategy starts to take shape...
As companies accelerate towards implementing AI, Salesforce's Param Kahlon shares some examples of companies who have benefited from automation while prioritizing customers.
SugarCRM is focused on platform capabilities and an AI approach that differentiates its value for manufacturers. Its challenge is to amplify that story to reach those prospects.
NetSuite has expanded its offering over a 25-year history to keep pace with the needs of small and mid-sized businesses for joined-up processes and data, and the story continues.
Not all AI solutions are created equal when it comes to meeting customer service needs. Zendesk's Andrew Lawson reflects on examples of personalized AI that can help businesses grow.
With the SAP CX Live virtual event set for this week, it' s time to take stock. Generative AI news is sure to follow, but AI can't help without a clear plan for applying customer data. How does SAP's industry CX offering stack up against retail challenges? Let's find out.
The latest research from ServiceNow shows that customer loyalty can shift quickly if the experience doesn't connect with their needs. Erwin-Paul Bouma breaks down the findings with an example from Manchester Airport Group.
Announcements around generative AI, enterprise performance management, field service management and peer benchmarking in NetSuite mark the start of the SuiteWorld conference.
The pet food supplier has implemented Emplifi Service Cloud and delivered a 97% match-rate for enquiries answered by AI-powered chatbot technology.
Some good advice from CloudEagle CEO Nidhi Jain on tackling a problem facing so many organizations.