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2022- the year in Retail This article is sponsored by:

With the seasonal sales already well-underway, will 2022 end on a high note for retailers? Certainly, it's been a tough 12 months - and there's more to come in 2023.

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2022 - the year of Total Experience use cases This article is sponsored by:

As ever, diginomica spent its time this year diving into customer stories. But in 2022 there was a common theme across many of them - total experience. Take a look at some of the most interesting digital enterprise examples from across the year.

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2022 - the year in Partner Commentary This article is sponsored by:

Across 2022, diginomica's partner ecosystem has added yet more commentary and analysis. Here's a selection of the best.

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The four trends to shape customer experience in 2023 This article is sponsored by: Zendesk logo transparent 250x150px

As organizations look for quick wins and shorter ROI timescales, where should they be devoting their energies when it comes to customer experience next year? Matthias Goehler of Zendesk looks at ways to get smart.

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Understanding your customers shouldn’t be a guessing game This article is sponsored by: Heap logo © Heap

Heap's Mona Popli warns against uneducated guesses about customers if you want to avoid becoming the next victim of gut-based decision making in retail.

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2022 in review - five key themes for service This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

Looking back to look forward - Sumair Dutta reflects on the last twelve months in field service management at ServiceMax and how lessons can be applied in the future.

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Latest FinancialForce release aims to help services businesses mind their margins This article is sponsored by:

FinancialForce outlines enhancements in its Winter 2023 Release, out today, which aims to help services organizations and XaaS providers mind their margins and optimize operations.

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The Very Group adopts Jira Service Management to improve employee experience and comply with financial regulations This article is sponsored by:

Online retailer The Very Group is bolstering its service experience across the business through the use of Atlassian’s Jira Service Management tool.

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Salesforce COO Brian Millham - managing and transforming sales in a turbulent macro-economic climate This article is sponsored by:

Salesforce veteran Millham is now heading up the managing and transforming of the sales organization. Here's how he's going to do it.

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Slack streamlines sales processes, ties more deeply into Salesforce Sales Cloud This article is sponsored by:

Slack brings out new packages focused on sales efficiency and teamwork with the wider organization at Salesforce World Tour, including tighter integration with Sales Cloud.

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Selling stuff is getting harder! Salesforce's State of Sales report reflects changed buyer behaviors This article is sponsored by:

It's harder to sell these days. Here's the state of the sales nation according to over 7,000 reps worldwide.

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In times of economic downturn, customer service is even more critical for business growth This article is sponsored by: Zendesk logo transparent 250x150px

With economic uncertainty breeding business caution, Zendesk's Andrew Lawson outlines five challenges ahead where customer service can take action to drive growth.

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