Whatever happened to ASOS - and how can it be fixed in the retail market of the Vaccine Economy? This article is sponsored by:
ASOS was once an e-commerce darling, but that was then, this is now. As to what comes next...
CRM and customer experience
Qualtrics and WorkJam target the last mile of customer experience - frontline workers This article is sponsored by:
A new partnership between experience management vendor Qualtrics and digital frontline workplace vendor WorkJam aims to bring together structured and unstructured data to understand frontline worker needs.
What comes next for PTC? CEO-elect Neil Barua looks to the future This article is sponsored by:
As the CEO transition continues, Neil Barua has some items on the 2024 agenda.
Freshworks delivers solid Q3 as multi-product deals take on more focus This article is sponsored by:
AI beta take-up continues to grow as monetization strategy starts to take shape...
Five ways AI and automation save businesses money and make customers happy
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As companies accelerate towards implementing AI, Salesforce's Param Kahlon shares some examples of companies who have benefited from automation while prioritizing customers.
SugarCRM - letting the platform do the work in manufacturing This article is sponsored by:
SugarCRM is focused on platform capabilities and an AI approach that differentiates its value for manufacturers. Its challenge is to amplify that story to reach those prospects.
SuiteWorld 23 - pushing the boundaries of 'suiteness' after 25 years of NetSuite This article is sponsored by:
NetSuite has expanded its offering over a 25-year history to keep pace with the needs of small and mid-sized businesses for joined-up processes and data, and the story continues.
Can AI help businesses to run service centers at lower cost?
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Not all AI solutions are created equal when it comes to meeting customer service needs. Zendesk's Andrew Lawson reflects on examples of personalized AI that can help businesses grow.
Is SAP's CX for industries move ready for prime time? SAP customers share their challenges - and wins This article is sponsored by:
With the SAP CX Live virtual event set for this week, it' s time to take stock. Generative AI news is sure to follow, but AI can't help without a clear plan for applying customer data. How does SAP's industry CX offering stack up against retail challenges? Let's find out.
Unlocking customer loyalty - the challenge of experience across the whole enterprise
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The latest research from ServiceNow shows that customer loyalty can shift quickly if the experience doesn't connect with their needs. Erwin-Paul Bouma breaks down the findings with an example from Manchester Airport Group.
SuiteWorld 23 - NetSuite adds generative AI, Field Service Management, new analytics and finance automation This article is sponsored by:
Announcements around generative AI, enterprise performance management, field service management and peer benchmarking in NetSuite mark the start of the SuiteWorld conference.
Freshpet scouts for enhanced customer engagement via AI-powered chatbots This article is sponsored by:
The pet food supplier has implemented Emplifi Service Cloud and delivered a 97% match-rate for enquiries answered by AI-powered chatbot technology.
Wresting control of SaaS sprawl from 'Citizen SaaS' buyers This article is sponsored by:
Some good advice from CloudEagle CEO Nidhi Jain on tackling a problem facing so many organizations.
