CRM and customer experience RSS icon

Marc Benioff - not quite business as normal in the Vaccine Economy, but it is ‘up-and-to-the-right’ This article is sponsored by: Dreamforce-20-Years-Logo © Salesforce

There’s a lot of energy in the air at this week’s Dreamforce, but the normalization process is still ongoing. We’ll get there, says Benioff.

Marc Benioff
Read more about Marc Benioff - not quite business as normal in the Vaccine Economy, but it is ‘up-and-to-the-right’

Slack adds a collaborative canvas and a co-code platform This article is sponsored by: Dreamforce-20-Years-Logo © Salesforce

Slack comes of age as an enterprise digital teamwork platform with the launch of a collaborative canvas and a composable co-code platform.

Slack canvas mockup - Salesforce
Read more about Slack adds a collaborative canvas and a co-code platform

Could it be magic? The Genie is out of the bottle to tackle a long-running data problem for business This article is sponsored by: Dreamforce-20-Years-Logo © Salesforce

Too much data, spread over too many places within the organization - a long-standing problem for business. But the magic is about to kick-in, argues Salesforce Chief Product Officer David Schmaier.

genie
Read more about Could it be magic? The Genie is out of the bottle to tackle a long-running data problem for business

Clara Shih, Salesforce Service Cloud CEO, on bringing personalization to customer service This article is sponsored by: Dreamforce-20-Years-Logo © Salesforce

An exclusive interview with Clara Shih, CEO of Service Cloud, discusses the need for personalization in customer service as well as increasing adoption of AI, AR and video.

Clara Shih, CEO, Salesforce Service Cloud - screengrab from Meet call
Read more about Clara Shih, Salesforce Service Cloud CEO, on bringing personalization to customer service

The State of Salesforce - trust, sustainability and cross-cloud thinking top the corporate agenda This article is sponsored by: Dreamforce-20-Years-Logo © Salesforce

If it’s Dreamforce week, then it’s time for the annual State of Salesforce study from IBM. Here’s the skinny on what matters out there in Salesforce land…

trusting
Read more about The State of Salesforce - trust, sustainability and cross-cloud thinking top the corporate agenda

Dreamforce @ 20 - Marc, mayhem, memories and me This article is sponsored by: Dreamforce-20-Years-Logo © Salesforce

From the first Dreamforce keynote in a hotel ballroom to this week’s return to form, there have been a lot of miles walked around the Moscone Center. Welcome home, Ohana!

df1
Read more about Dreamforce @ 20 - Marc, mayhem, memories and me

Dreamforce 2022 - previewing the top equality and sustainability sessions This article is sponsored by:

With sustainability and equality on the Dreamforce agenda alongside the cloud tech, I pick out what look to me to be some of the most interesting sessions from the event.

Image of someone holding the world in their hands
Read more about Dreamforce 2022 - previewing the top equality and sustainability sessions

Enterprise hits and misses - Uber gets an uber hack, tierless gets real, and Adobe goes shopping (for Figma) This article is sponsored by:

This week - Adobe spends big on Figma - but why? Plus: the business case for tierless architecture. Uber gets hacked, Microsoft Teams gets called out (again), the spreadsheet debate heats up, and the whiffs are epic.

King Checkmate
Read more about Enterprise hits and misses - Uber gets an uber hack, tierless gets real, and Adobe goes shopping (for Figma)

Vendors and customers alike are facing some frank discussions about their relationships This article is sponsored by: Unit4 logo with tagline 250x150px

"It's not you, it's me" - breaking up is never easy. Claus Jepsen of Unit4 considers how vendors can review their relationships with customers that have reached a crossroads.

KYC or know your customer concept Process of Minimizing Financial Risks in Business Relationship. business identification concept vector © TA design - Shutterstock
Read more about Vendors and customers alike are facing some frank discussions about their relationships

Zoho - customers share pandemic lessons at Zoholics 2022 This article is sponsored by:

Three Zoho customers discuss how they have faced the challenge of reinventing parts of their business in changed times.

Image of someone working from home during COVID-19
Read more about Zoho - customers share pandemic lessons at Zoholics 2022
Loading
A grey colored placeholder image