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Ai everywhere - and that's a great opportunity for Salesforce, says CEO Marc Benioff.
Better analytics doesn't necessarily lead to better decisions. But Renu Energy Solutions can tie its use of Zoho Analytics into customer results. At Zoholics New Jersey, I dug into the story.
DIY design tool Canva has a plan to put visual communications in the hands of every worker across the enterprise. We spoke to the co-founders, in London this week to open its European office.
Ten years into its relationship with ServiceMax, the energy automation and management specialist has been able to significantly grow its knowledge of its customers and their needs.
Two companies operating in an 'old school' industry, but with up-to-date competitive ambitions.
Generative AI might well change the way organizations deliver customer service and support, but it's important to think through how this might work in practice.
In the first of a two part series, Freshworks President Dennis Woodside explains some of the changes to the firm's go-to-market thinking since he took over nine months ago.
At its Pulse 2023 conference last week, Gainsight introduced a new product designed to digitally automate customer success workflows, plus a new enterprise-wide license option and generative AI capabilities.
BT's plans to slash headcount using AI is word salad of the highest extreme, full of empty calories.
At its roadshow in Birmingham, England, this week, Darren Roos, CEO of IFS, shared his views on investing in a downturn, making a detailed business case, and the opportunity in the EAM market.
To mark Mental Health Awareness Week, UK social enterprise Noise Solution shares its approach to using a mixture of music-based mentoring and tech to boost the wellbeing of at-risk young people.
How can generative AI help collate enterprise knowledge without introducing spurious information? Guru believes its verification process can combine AI's speed with human expertise and judgement.
The former ServiceMax CEO, now President of SLM at PTC, sets out his vision in our exclusive interview at LiveWorx in Boston.
AI was conspicuously low key in yesterday's keynote, but PTC has its own story to tell.
With all the focus on what generative AI is adding, we're ignoring what it's taking away, argues Salesforce's Peter Coffee.