The growth of experience research and ResearchOps This article is sponsored by:
Researching for better customer experiences...
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Canva - taking digital visual design 'wall-to-wall inside the enterprise' This article is sponsored by:
DIY design tool Canva has a plan to put visual communications in the hands of every worker across the enterprise. We spoke to the co-founders, in London this week to open its European office.
PTC LiveWorx - Schneider Electric feels the power of becoming services-centric This article is sponsored by:
Ten years into its relationship with ServiceMax, the energy automation and management specialist has been able to significantly grow its knowledge of its customers and their needs.
PTC LiveWorx - how ServiceMax helps fuel and ground Westmor Industries This article is sponsored by:
Two companies operating in an 'old school' industry, but with up-to-date competitive ambitions.
Can generative AI revolutionize Customer Support? Up to a point, says Freshworks President Dennis Woodside This article is sponsored by:
Generative AI might well change the way organizations deliver customer service and support, but it's important to think through how this might work in practice.
Freshworks President Dennis Woodside - maturing the go-to-market strategy to deliver on a global basis This article is sponsored by:
In the first of a two part series, Freshworks President Dennis Woodside explains some of the changes to the firm's go-to-market thinking since he took over nine months ago.
Gainsight Pulse - towards a digital, enterprise-wide strategy for customer success This article is sponsored by:
At its Pulse 2023 conference last week, Gainsight introduced a new product designed to digitally automate customer success workflows, plus a new enterprise-wide license option and generative AI capabilities.
Monday Morning Moan - BT fuels the AI job stealing paranoia, but the empty calories of its word salad won't help customer service levels This article is sponsored by:
BT's plans to slash headcount using AI is word salad of the highest extreme, full of empty calories.
IFS CEO Darren Roos - in a downturn, think opportunity, not efficiency This article is sponsored by:
At its roadshow in Birmingham, England, this week, Darren Roos, CEO of IFS, shared his views on investing in a downturn, making a detailed business case, and the opportunity in the EAM market.
Music, mentoring and Salesforce tech - how Noise Solution helps troubled youngsters to gain confidence in themselves This article is sponsored by:
To mark Mental Health Awareness Week, UK social enterprise Noise Solution shares its approach to using a mixture of music-based mentoring and tech to boost the wellbeing of at-risk young people.
Guru adds verification to generative AI to speed up the capture of trusted enterprise knowledge This article is sponsored by:
How can generative AI help collate enterprise knowledge without introducing spurious information? Guru believes its verification process can combine AI's speed with human expertise and judgement.
PTC LiveWorx - Neil Barua on the shape of things to come for ServiceMax This article is sponsored by:
The former ServiceMax CEO, now President of SLM at PTC, sets out his vision in our exclusive interview at LiveWorx in Boston.
PTC LiveWorx - the first rule of AI Club is talk about AI! This article is sponsored by:
AI was conspicuously low key in yesterday's keynote, but PTC has its own story to tell.
AI truth is "user assembly required"
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With all the focus on what generative AI is adding, we're ignoring what it's taking away, argues Salesforce's Peter Coffee.
