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Here's to the future! PTC CEO Jim Heppelmann on the changing PLM market and where the $1.46 billion ServiceMax takeover fits in This article is sponsored by:

With the ServiceMax acquisition now complete, PTC's CEO outlines some of the things that customers can expect to see come next.

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Topps Tiles achieves omni-channel success with Adobe Commerce and Microsoft ERP integration This article is sponsored by:

Adobe Commerce specialist site builders Tom&Co built a new system for Topps Tiles that’s led to 21% year on year sales boost in Q4 alone

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How to navigate your customer experience during the cost of living crisis This article is sponsored by: ServiceNow logo © ServiceNow

Simon Morris of ServiceNow discusses why investing in customer experience during tough economic times is not only doable, but should be a top priority.

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Zendesk sees AI driving uptake of Immersive CX This article is sponsored by:

With its annual CX Trends survey finding that customers want better experiences, Zendesk proposes AI-enabled Immersive CX as the way forward.

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Guide Dogs leads with data and flexible working This article is sponsored by:

The Guide Dogs for the Blind Association CIO describes how the right approach to flexible working has helped the UK charity respond to the pandemic and the Vaccine Economy

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Formula 1 uses Salesforce technology to take the lead on personalized experiences This article is sponsored by:

By adopting Salesforce, F1 has moved from siloed solutions to a seamless data platform – and the result is deeper engagement between the sport and its fans.

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Four behaviors that define leaders in the Services Economy This article is sponsored by: FinancialForce-logo

Are you a leader or a follower? Scott Brown of FinancialForce points to four characteristics being shown by leaders in the services sector - and what makes them stand out.

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Bed, Bath & Beyond hope for omni-channel transformation as sales collapse, losses soar and bankruptcy talk increases This article is sponsored by:

Bed, Bath & Beyond enters what must be the end game as its omni-channel ambitions fail to save it from plummeting sales and soaring losses. A casebook of how not to do retail transformation?

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Frictionless Enterprise - the evolution of the digital user experience This article is sponsored by:

We start the New Year with the next in our series on the journey to Frictionless Enterprise, as Phil Wainewright examines the ongoing evolution of the digital user experience.

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What just happened to Southwest Airlines? A cautionary tale about underfunding key IT technology This article is sponsored by:

By now, the world knows about Southwest's massive holiday logistical meltdown, which stranded millions of passengers. Southwest blamed the system-wide breakdown on winter weather, but that doesn't hold up. A deeper look at Southwest's predicament surfaces harsh lessons on the problem of technical debt.

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2022 - the year in Frictionless Enterprise This article is sponsored by:

It's been a busy year mapping Frictionless Enterprise and its components including the XaaS Effect, customer success, the Collaborative Canvas, Tierless Architecture, co-code and more.

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